- Browse the web and access email and messaging with a sleek, full-QWERTY smartphone featuring a 3.1-inch color touchscreen
- Palm's webOS featuring Synergy technology automatically pulls your contacts and calendars together into a single easy-to-view screen
- Sprint's 3G network provides reliable data services on the road, while Wi-Fi connectivity offers extra speed when available
- 3 megapixel camera with LED flash and extended depth of field; 8 GB of storage (approx. 7 GB available for user)
- In the Box: Palm Pre smartphone, lithium ion battery, AC travel charger, carry pouch, USB cable, 3.5mm stereo headset. Measures 2.3 x 3.9 x 0.67 inches (WxHxD); weighs 4.75 ounces.
Technical Details
Product Details
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Product Description
Amazon.com
The revolutionary Palm Pre will make your life simpler by always being one step ahead. The Palm Pre will pull each of your online calendars into a single, easy-to-view screen, so you'll always be on top of your appointments, and it will automatically link all your contacts from different sources, letting you easily find what you need when you need it. Whether you are sending emails or text messages, browsing the web, listening to music, or simply making a phone call, the Palm Pre makes everything easier than ever.
Palm Synergy Brings Your Calendars and Contacts Together
The Palm Pre features Synergy technology, which gathers all your information from different sources and puts them together in one place for you to see. Instead of having your information scattered in different screens, the Pre automatically brings them together so you can easily find what you need. If you have calendars from Microsoft Outlook, Google, and Facebook, Synergy will automatically gather all your appointments and put them into one easy-to-view calendar, so you won't miss an appointment again.
Sleek, Attractive Design with Easy-to-Use Keyboard
The Palm Pre features a sleek design that looks great and fits easily into your pocket. It measures 2.3 x 3.9 x 0.67 inches (WxHxD) and weighs just 4.75 ounces. The pebble-shaped phone has a beautiful 3.1-inch touch screen with a vibrant 24-bit color 320x480 resolution display that lets you watch videos in full widescreen format. When it's time to write an email, you don't have to settle for a small onscreen keyboard. Simply slide out the QWERTY keyboard for fast and accurate text input. The Palm Pre has 8GB of built-in memory and uses a standard 3.5mm stereo headphone jack so you can connect any headphone you want.
If you receive a text message or have a calendar appointment coming up, the webOS will let you know you with a small, unobtrusive notification on the bottom of the screen. You'll always know what's going on without being completely interrupted.
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The Palm Pre features Synergy technology, which gathers all your information from different sources and puts them together in one place for you to see. Instead of having your information scattered in different screens, the Pre automatically brings them together so you can easily find what you need. If you have calendars from Microsoft Outlook, Google, and Facebook, Synergy will automatically gather all your appointments and put them into one easy-to-view calendar, so you won't miss an appointment again.
The Pre also makes managing your contacts simple -- not only will it gather your contacts from different places such as Google, Exchange, and Facebook, but if you have the same contacts in different places, this revolutionary phone will automatically link them together so they show up just once. And all your conversations with the same person will automatically be gathered into one chat-style view. For example, if you start a conversation via text message with someone, the Pre lets you quickly reply via IM or email.
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The Palm Pre features a sleek design that looks great and fits easily into your pocket. It measures 2.3 x 3.9 x 0.67 inches (WxHxD) and weighs just 4.75 ounces. The pebble-shaped phone has a beautiful 3.1-inch touch screen with a vibrant 24-bit color 320x480 resolution display that lets you watch videos in full widescreen format. When it's time to write an email, you don't have to settle for a small onscreen keyboard. Simply slide out the QWERTY keyboard for fast and accurate text input. The Palm Pre has 8GB of built-in memory and uses a standard 3.5mm stereo headphone jack so you can connect any headphone you want.
3G, Wi-Fi, and GPS Keeps You Connected
The Palm Pre is smartly connected to the Internet all the time, so you'll always have quick access to your email, calendars, and other information. When you are on the road, the Pre connects to Sprint's 3G network for Internet connectivity wherever you are. Sprint's 3G network is America's most dependable and provides outstanding speed and performance. If you are home or near a Wi-Fi hotspot, the Pre can also connect to it for even faster connectivity. And with GPS functionality built in, the Pre will let you look up directions or nearby points of interest even if you're not sure where you are.
Live Email that Connects with Microsoft Exchange ActiveSync
The Palm Pre features live email, which means that whenever you get a new email, it is pushed directly onto your phone. You don't have to wait manually push a refresh button or wait for a scheduled sync. And if your email has attachments, you can view audio, video, images, and other documents directly on the Pre. For business users, the Pre can connect to your work email through Microsoft Exchange Activesync, making things easy for your IT department.
WebOS Operating System Lets You Multitask and Do More
The Palm Pre runs Palm's new webOS, which lets you keep multiple applications open at the same time and move easily between them. Each application is represented by an on-screen card. You can flip through the cards, move them around, or throw them off the screen to close the application.
The webOS features universal search capability, so if you need to find anything, simply start typing. The Pre will first search through your contacts and applications to see if it can find what you're looking for, and then it will offer to search Google, Google Maps, Wikipedia or Twitter. No matter what you're looking for, the Pre will quickly help you find it.
 Watch videos in full widescreen format. View larger. |
Take and View Photos, Watch Videos, and Listen to Music
The Pre lets you take great pictures with the built-in three-megapixel camera with LED flash. You can also watch widescreen videos on the beautiful screen, or buy songs from the Amazon MP3 store and listen to them with the built-in music player.
Download Applications Directly Onto Your Phone
The Pre's App Catalog makes it easy to download new applications by simply browsing for them and downloading them directly to your phone. By downloading additional optional applications, you can do more with your phone.
Automatic Over-the-Air Back Up
The over-the-air Palm Services automatically backs up your data and lets you restore it -- all without connecting to your computer. If your phone is lost or stolen, you can even remote erase everything on it. Additionally, the phone will automatically receive software updates so it will always be up to date.
* Activating and Setting Up the Palm Pre on First Use
After receiving Palm Pre, it needs to be set up and activated. Activation requires a few steps. First, turn on the phone by pressing and holding the Power button. You will be prompted to choose English or Spanish. The next screen will check for voice and data activation. Once ready, tap Next. You will be presented with a Terms and Conditions page for Palm Services. Tap Accept to continue. At this point, you'll need to slide out the keyboard to create a new profile. Enter your name and password. The next step is entering your email address. You'll enter the same password and email combination you first entered, and then tap Next to continue. The next screen will confirm your profile and you'll receive an email from Palm. You'll have to accept various terms and service, and continue to tap Next when necessary to continue. When prompted, you'll have to choose between two location-based service settings. Either enable Auto-Locate, which provides for seamless use of location services all the time, or tap on Ask Each Time, which gives you a prompt every time an application requests the phone's location. Once done, you'll go through a tutorial and at the conclusion of the tutorial, an onscreen prompt will let you know that you're done. First Use set up is now complete and your Palm Pre is ready to go.
What's in the Box
Palm Pre smartphone, standard lithium ion battery, AC travel charger, carry pouch, USB cable, 3.5mm stereo headset.
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Customer Reviews
Most Helpful Customer Reviews
510 of 518 people found the following review helpful
By Dr. Dan
Once upon a time, I was a major iPhone fan. Like many others, I had grown tired of ho-hum smartphones and wanted something new and fresh. Initially, I loved my iPhone. There was simply nothing like it, with its beautiful touchscreen interface and great packaging. Best of all, I'd been assimilated into a fun "iPhone culture." Yeah, I guess in a way I'd even look down my nose at others who did not own one. ;p
But as time went by, my happy relationship began to sour. Don't get me wrong... as a MEDIA device, it was beyond compare. It STILL IS. But as a PRODUCTIVITY device, it STUNK: the virtual keyboard drove me bananas, the calendar was hardly usable for my purposes, and the constant dropped calls in south Florida were infuriating. As the months dragged on, I began to resent my phone and despise AT&T. There was a glimmer of hope when the Apple's App Store made its debut, but instead of productivity apps I needed, it was flooded with junk with no easy way to sift through all the noise to find the quality apps. Though I must admit I was DEFINITELY addicted to a game or two! ;)
I wanted a phone that could serve me well as both a PRODUCTIVITY and PERSONAL device. So when the Palm Pre came out, I took a deep breath and signed on with Sprint to get one on launch day (June 6th).
Put simply? ..............
I.
LOVE.
THIS.
PHONE.
When writing this review I made the assumption that you, the reader, already knows the Palm Pre's features. What I did was just jot down my real-world experiences with the Pre to illustrate how freaking AMAZING it is...
IT AIN'T PERFECT, THOUGH! I'll definitely address those issues (caution, I'm pretty blunt).
------------------------- FIRST, THE THINGS I LOVE -------------------------
1) MULTITASKING:
When I read about multi-tasking on the Palm Pre, it looked cool. When I played with the mult-tasking feature in the Sprint store, I thought it was really cool. But when I LIVED with multi-tasking, I realized I would never own another phone that doesn't do this. It doesn't always work perfectly... sometimes there are issues with lag but once you learn which apps are resource hogs you get the hang of how to operate with it.
Here's some real-world examples of how I use multitasking...
"Day-to-day"
I consistently have email, texting, Twitter, phone, and Epocrates (medical app) open at all times while I'm working. No need to search for buttons or menus. Just flick and I'm there.
"The Drive"
A while back my boss drove me down to New Orleans. I SIMULTANEOUSLY............
- Ran turn-by-turn navigation with spoken street names (thru car speakers)
- Ran Pandora (also thru car speakers)
- Sent MMS messages to my folks
- Tracked my wife's flight to Puerto Rico in real-time, using FlightView
- Viewed a PowerPoint presentation
- Sent that powerpoint presentation via email to a colleague
"Ordering Pizza and a Movie"
Just the other day my wife called me from the road to ask where she could get a movie rental and pick up a pizza in her area. I SIMULTANEOUSLY..........
- Ran my Google maps which found the nearest Blockbuster and pizza place to her,
- Ran Flixster and read Rotten Tomato reviews of different movies
- Texted my wife back and forth with my recommendations.
"Email + Messaging"
I can have both my email and texting apps open, and copy/paste from one into the other
"No Wifi headaches"
Here's a big one! I can enable/disable Wi-Fi without leaving the web page I'm on or the email I'm trying to download. Just touch the top of the screen for the menu and I'm done!
2) REAL KEYBOARD:
When Steve Jobs told me I'd get used to my virtual keyboard on my iPhone, I believed him... but after a year and a half of ownership, I came to this realization: nothing beats a real keyboard. I'm 6'3" and 200lbs, and while the Pre's keyboard is small, after a couple weeks I got very quick and accurate on it... MUCH faster than I ever did in all the time on my iPhone. It's worth mentioning that the a virtual keyboard has already been created for it, adding the convenience of BOTH. iPhone will always be stuck with just a virtual keyboard. There's also a homebrew app called "AutoCorrect Edit" that allows you to customize your autocorrect dictionary and make typing shortcuts. Killer.
3) CALENDAR:
You can sync multiple calendars to the Pre, and view them all simultaneously if you want... Google, Facebook, Exchange, etc.... they're all there. In addition to my personal calendar and my wife's calendar, I keep track the schedules of no less than EIGHT physicians in my fellowship program... all on my phone! Best part is I can view them all together, manage them, and update them from my device and send them to all the fellows and faculty in my program OVER THE AIR.
Also, there's calendar app integration... From my phone, I can add a flight directly to my calendar from Flightview. Or a movie I just purchased tickets for. Or dinner reservations I made using Open Table. All without opening my calendar. Easy. I can't wait until more apps offer this kind of functionality...
4) USB FLASH DRIVE ABILITY!
A couple weeks ago, I needed to email some documents and spreadsheets to my boss. My laptop had an erratic Wifi connection, so I was stuck. What did I do? I simply plugged my Pre into my computer via USB, dropped the files onto my phone, and emailed them to by boss using Sprint's network! Plain, freaking, AWESOME! This is not mentioned enough in the reviews I've read.
Another cool thing: who needs iTunes? With drag and drop, you can easily transfer music (with album art!) and videos back and forth on the Pre. Seriously. A monkey could do this.
5) AMAZON MP3 MUSIC STORE!
Love this place! Almost as much variety as iTunes, which is good enough for me. You can preview and download all the songs you want! I do wish you could see the duration of songs as well as the full title (for remixes and such), but overall I'm smitten with it. Not only that, they often feature entire albums for DIRT cheap. Best of all, UNLIKE iTunes, you can do whatever the heck you like with your music, and it doesn't have to be converted to a proprietary format! Beautiful.(P.S. I realize that music sold on iTunes is now DRM-free, but I still resent the fact that a good number of songs that I BOUGHT are stuck on iTunes unless I "upgrade." Hogwash.)
6) TOUCHSTONE WIRELESS CHARGER!
This is basically a hockey-puck device that you set your Pre onto and it charges it using a magnetic coil... no wires! This is particularly great at night right before I get into bed: rather than fumbling with wires and the Pre's (I'd like to smack the Palm engineers for that last one), all I do is just set my phone down on the charger. Easy. And I have a full charge in around 2 hours. The Touchstone does more than just charge my phone, though...
- If the Pre rings while on the charger and I press "TALK", it instantly goes to speakerphone.
- If I'm talking on the Pre and then set it down on the Touchstone, it instantly switches to speakerphone.
- If I want more privacy and take my phone OFF of the Touchstone during a conversation, it instantly switches speakerphone OFF. Nice.
7) CAMERA:
Outdoor shots are amazing. Shutter has almost no lag. Although my iPhone used to take better pictures in low-light conditions, when there's NO light, the Pre has a flash... my iPhone did not.
*** UPDATE! 3/1/10... ***
With its 1.4 update, the Palm Pre now shoots VIDEO! You can also EDIT the video clip and send it via MMS/email, or even directly post it to Facebook or YouTube! This function works rather well, and video quality is not bad at all in good lighting conditions. Awesome! ... So video recording took Palm 8 months, and I didn't even have to buy a new phone. Compare that to Apple, who released video recording after TWO YEARS, and you had to buy a whole new phone?! Get outta here.
8) NETWORK AND PRICING... DO YOUR RESEARCH!!!!
My wife and I are saving a ton of money with Sprint. I know coverage varies from city to city, but for me, Sprint's been great. In my opinion, AT&T cannot support the deluge of iPhone customers. They pay a high premium to maintain iPhone exclusivity, and take another hit by heavily subsidizing the iPhone to entice new customers. Subsequently, improvements to infrastructure move at a slower pace than they should. Not only that, but iPhone customers have to pay a lot more per month than say, Palm Pre customers on Sprint! All Sprint plans for the Palm Pre include UNLIMITED data, UNLIMITED texts, and TURN-BY-TURN GPS NAVIGATION! With AT&T, you have to pay out the nose for those kinds of goodies. I price matched feature-for-feature with Verizon and I'm saving tons of money with Sprint. Do. Your. Research.
9) HOMEBREW!!!
This is certainly one of the best aspects of webOS that I am saving for last. The Palm Pre has an OUTSTANDING homebrewing community. Best part is, you don't have to be a techie geek to be a part of it.
You may have heard of people "hacking" their phones in order to get them to do what they want. But unlike Apple, where "jailbreaking" is necessary to "hack" their phones, webOS users merely "homebrew" to "patch" their phones. This isn't just semantics: unlike Apple's constant Gestapo policies, Palm has chosen to embrace the homebrew community and welcome their innovation. The result? I can change the way the Pre looks and behaves. I can make it look just like an iPhone or a Blackberry. I can have homebrew apps like custom AutoCorrect dictionaries for my typos. Read more ›
But as time went by, my happy relationship began to sour. Don't get me wrong... as a MEDIA device, it was beyond compare. It STILL IS. But as a PRODUCTIVITY device, it STUNK: the virtual keyboard drove me bananas, the calendar was hardly usable for my purposes, and the constant dropped calls in south Florida were infuriating. As the months dragged on, I began to resent my phone and despise AT&T. There was a glimmer of hope when the Apple's App Store made its debut, but instead of productivity apps I needed, it was flooded with junk with no easy way to sift through all the noise to find the quality apps. Though I must admit I was DEFINITELY addicted to a game or two! ;)
I wanted a phone that could serve me well as both a PRODUCTIVITY and PERSONAL device. So when the Palm Pre came out, I took a deep breath and signed on with Sprint to get one on launch day (June 6th).
Put simply? ..............
I.
LOVE.
THIS.
PHONE.
When writing this review I made the assumption that you, the reader, already knows the Palm Pre's features. What I did was just jot down my real-world experiences with the Pre to illustrate how freaking AMAZING it is...
IT AIN'T PERFECT, THOUGH! I'll definitely address those issues (caution, I'm pretty blunt).
------------------------- FIRST, THE THINGS I LOVE -------------------------
1) MULTITASKING:
When I read about multi-tasking on the Palm Pre, it looked cool. When I played with the mult-tasking feature in the Sprint store, I thought it was really cool. But when I LIVED with multi-tasking, I realized I would never own another phone that doesn't do this. It doesn't always work perfectly... sometimes there are issues with lag but once you learn which apps are resource hogs you get the hang of how to operate with it.
Here's some real-world examples of how I use multitasking...
"Day-to-day"
I consistently have email, texting, Twitter, phone, and Epocrates (medical app) open at all times while I'm working. No need to search for buttons or menus. Just flick and I'm there.
"The Drive"
A while back my boss drove me down to New Orleans. I SIMULTANEOUSLY............
- Ran turn-by-turn navigation with spoken street names (thru car speakers)
- Ran Pandora (also thru car speakers)
- Sent MMS messages to my folks
- Tracked my wife's flight to Puerto Rico in real-time, using FlightView
- Viewed a PowerPoint presentation
- Sent that powerpoint presentation via email to a colleague
"Ordering Pizza and a Movie"
Just the other day my wife called me from the road to ask where she could get a movie rental and pick up a pizza in her area. I SIMULTANEOUSLY..........
- Ran my Google maps which found the nearest Blockbuster and pizza place to her,
- Ran Flixster and read Rotten Tomato reviews of different movies
- Texted my wife back and forth with my recommendations.
"Email + Messaging"
I can have both my email and texting apps open, and copy/paste from one into the other
"No Wifi headaches"
Here's a big one! I can enable/disable Wi-Fi without leaving the web page I'm on or the email I'm trying to download. Just touch the top of the screen for the menu and I'm done!
2) REAL KEYBOARD:
When Steve Jobs told me I'd get used to my virtual keyboard on my iPhone, I believed him... but after a year and a half of ownership, I came to this realization: nothing beats a real keyboard. I'm 6'3" and 200lbs, and while the Pre's keyboard is small, after a couple weeks I got very quick and accurate on it... MUCH faster than I ever did in all the time on my iPhone. It's worth mentioning that the a virtual keyboard has already been created for it, adding the convenience of BOTH. iPhone will always be stuck with just a virtual keyboard. There's also a homebrew app called "AutoCorrect Edit" that allows you to customize your autocorrect dictionary and make typing shortcuts. Killer.
3) CALENDAR:
You can sync multiple calendars to the Pre, and view them all simultaneously if you want... Google, Facebook, Exchange, etc.... they're all there. In addition to my personal calendar and my wife's calendar, I keep track the schedules of no less than EIGHT physicians in my fellowship program... all on my phone! Best part is I can view them all together, manage them, and update them from my device and send them to all the fellows and faculty in my program OVER THE AIR.
Also, there's calendar app integration... From my phone, I can add a flight directly to my calendar from Flightview. Or a movie I just purchased tickets for. Or dinner reservations I made using Open Table. All without opening my calendar. Easy. I can't wait until more apps offer this kind of functionality...
4) USB FLASH DRIVE ABILITY!
A couple weeks ago, I needed to email some documents and spreadsheets to my boss. My laptop had an erratic Wifi connection, so I was stuck. What did I do? I simply plugged my Pre into my computer via USB, dropped the files onto my phone, and emailed them to by boss using Sprint's network! Plain, freaking, AWESOME! This is not mentioned enough in the reviews I've read.
Another cool thing: who needs iTunes? With drag and drop, you can easily transfer music (with album art!) and videos back and forth on the Pre. Seriously. A monkey could do this.
5) AMAZON MP3 MUSIC STORE!
Love this place! Almost as much variety as iTunes, which is good enough for me. You can preview and download all the songs you want! I do wish you could see the duration of songs as well as the full title (for remixes and such), but overall I'm smitten with it. Not only that, they often feature entire albums for DIRT cheap. Best of all, UNLIKE iTunes, you can do whatever the heck you like with your music, and it doesn't have to be converted to a proprietary format! Beautiful.(P.S. I realize that music sold on iTunes is now DRM-free, but I still resent the fact that a good number of songs that I BOUGHT are stuck on iTunes unless I "upgrade." Hogwash.)
6) TOUCHSTONE WIRELESS CHARGER!
This is basically a hockey-puck device that you set your Pre onto and it charges it using a magnetic coil... no wires! This is particularly great at night right before I get into bed: rather than fumbling with wires and the Pre's (I'd like to smack the Palm engineers for that last one), all I do is just set my phone down on the charger. Easy. And I have a full charge in around 2 hours. The Touchstone does more than just charge my phone, though...
- If the Pre rings while on the charger and I press "TALK", it instantly goes to speakerphone.
- If I'm talking on the Pre and then set it down on the Touchstone, it instantly switches to speakerphone.
- If I want more privacy and take my phone OFF of the Touchstone during a conversation, it instantly switches speakerphone OFF. Nice.
7) CAMERA:
Outdoor shots are amazing. Shutter has almost no lag. Although my iPhone used to take better pictures in low-light conditions, when there's NO light, the Pre has a flash... my iPhone did not.
*** UPDATE! 3/1/10... ***
With its 1.4 update, the Palm Pre now shoots VIDEO! You can also EDIT the video clip and send it via MMS/email, or even directly post it to Facebook or YouTube! This function works rather well, and video quality is not bad at all in good lighting conditions. Awesome! ... So video recording took Palm 8 months, and I didn't even have to buy a new phone. Compare that to Apple, who released video recording after TWO YEARS, and you had to buy a whole new phone?! Get outta here.
8) NETWORK AND PRICING... DO YOUR RESEARCH!!!!
My wife and I are saving a ton of money with Sprint. I know coverage varies from city to city, but for me, Sprint's been great. In my opinion, AT&T cannot support the deluge of iPhone customers. They pay a high premium to maintain iPhone exclusivity, and take another hit by heavily subsidizing the iPhone to entice new customers. Subsequently, improvements to infrastructure move at a slower pace than they should. Not only that, but iPhone customers have to pay a lot more per month than say, Palm Pre customers on Sprint! All Sprint plans for the Palm Pre include UNLIMITED data, UNLIMITED texts, and TURN-BY-TURN GPS NAVIGATION! With AT&T, you have to pay out the nose for those kinds of goodies. I price matched feature-for-feature with Verizon and I'm saving tons of money with Sprint. Do. Your. Research.
9) HOMEBREW!!!
This is certainly one of the best aspects of webOS that I am saving for last. The Palm Pre has an OUTSTANDING homebrewing community. Best part is, you don't have to be a techie geek to be a part of it.
You may have heard of people "hacking" their phones in order to get them to do what they want. But unlike Apple, where "jailbreaking" is necessary to "hack" their phones, webOS users merely "homebrew" to "patch" their phones. This isn't just semantics: unlike Apple's constant Gestapo policies, Palm has chosen to embrace the homebrew community and welcome their innovation. The result? I can change the way the Pre looks and behaves. I can make it look just like an iPhone or a Blackberry. I can have homebrew apps like custom AutoCorrect dictionaries for my typos. Read more ›
118 of 121 people found the following review helpful
By M. Paschall
I've been using my Palm Pre since the day it went on sale back on June 6, 2009, and for the most part I've been very impressed and happy with the phone. There are a few things that keep me from giving it a full five stars and I'll cover those below.
The first thing I noticed when I finally got the Pre in my hands was just how "natural" it felt. I hate to sound corny in a review but it really has an almost organic/nature feel to it. When the screen is off the face of the device has a solid black, glossy look that draws the eyes to it. I've had several friends and co-workers comment on just how much they like the look of the phone.
The case has minimal buttons to obscure the look; volume buttons on the left, power and ringer switch on the top right, and the select button at the bottom. That's it, no other controls until you slide up the face of the phone to reveal the full QWERTY keyboard. Speaking of the slider, for me it works great! I've read on various boards how some people have been having problems with theirs but with mine it works just as well as the first day I had the phone. About half way up the spring loading mechanism kicks in locking the keyboard open and it does the same when closing the slider.
The 3.2MP camera on the back of the phone takes some of the best pictures I've seen on a cell phone but it still doesn't come close to replacing a real digital camera. Instead I've found it's best for snapping pictures on those times when you either don't have your digital camera handy (or with you at all) or you don't have time to take out a camera. There's an LED flash but it's not really good much beyond about 3 feet. Also there are NO controls for the camera other than selecting flash on, auto, or off. That's it. Zoom or even white balance would have been nice. On some pictures there is a bit of purple fringing depending on the lighting conditions.
The real star of the phone at this point is probably a tie between the web browser and the Synergy features that combine all your contacts and calendars. The browser is FAST, even on EVDO and wicked on Wi-Fi. It's handled just about everything I've thrown at it and then some. A draw back is that you cannot download any files via the browswer. Adobe is slated to bring Flash support around October to the Pre browser. The Synergy features sync your Outlook, Gmail, and Facebook information to your phone "stacking" duplicates under the same contact as well as syncing your calendars from both Facebook and Google. That last has come in rather handy on several occasions so far.
Palm and Sprint have included several applications on the phone when it ships. Sprint TV is the best on this phone that I have seen yet from them and this is my fourth smartphone with Sprint since Feb of 2008. Also included in the mix from Sprint is their Telnav program, NASCAR, and via a recent OS update their NFL Live app. Palm has preloaded Google Maps and the Amazon.com MP3 store. One problem I have with the Amazon MP3 store is that you can purchase music on your Pre but cannot download it until you're near a Wi-Fi connection. GPS acquisition on any of the apps that use it, whether pre-loaded or third party add on, is the fastest I've ever seen on a phone. Scary fast!
As with any smartphone there are bound to be some drawbacks and the Pre is no exception.
Battery life on the Pre has gotten better since the first day via three OS updates and some battery break in time but it's still no where near where it should be. Thankfully I have a portable charging battery pack that stays in my backpack so I can top the Pre off during the day if I don't have access to a power outlet. At this point I really don't know if Palm can do anything more to improve the battery life and I have a feeling I'll be looking at getting a spare battery or an extended one at some point in the future.
On the day the Pre went on sale there were 18 apps available via the App Catalog on the device. Within the first seven days that number jumped up to 30 apps and then stopped until the last week of July when two more were added. The Homebrew community is now at around 100 apps available and growing almost daily. I hope that Palm gets to cracking on getting more apps out, and soon or I can see this being the one thing that keeps the Pre and WebOS from really taking off. Of course one can pay $30 for the Classic App that will enable the Pre to run most PalmOS applications but to me that is a crying shame. Palm should have included this with the Pre instead of offering it as a paid for add on option, or at least got the price around $10. The biggest limitation I've run into with Classic that it will NOT recognize any file types other that PRC and PDB files. This means that if you have a program that can read other types of files, like Mobipocket Reader (.MOBI) those programs cannot "see" those files. This is a glaring shortcoming there!!!
Here's the quick and dirty check list...
Pros:
Beautiful physical design
Multi-tasking
Ease of syncing and backing up contact information
Great web browser
Excellent email and messaging options
Easy to read screen
Cons:
Poor battery life
Poor app selections at this time
Lack of camera options and video recording
Serious limitations in the Classic app and it's high cost
I like the Palm Pre and I want to love it because I can see just how much potential this new platform from Palm has. In the future I hope that Palm can address some of these short comings via updates to the OS and expanding the number of apps available for download. That being said I have to honestly say that if I had known back on June 6 what I know right now about the platform I would have stuck it out for a bit longer with either my old HTC Touch Diamond or BB Curve 8330. I paid the full price for the device at a Sprint store but I am due an upgrade in February 2010 and if the Pre has not made some improvements by then I can see me leaving this phone for something else. However, that is six months in the future and by then there should be more apps available and quite a few more OS updates so I'm willing to stick it out a bit longer.
The first thing I noticed when I finally got the Pre in my hands was just how "natural" it felt. I hate to sound corny in a review but it really has an almost organic/nature feel to it. When the screen is off the face of the device has a solid black, glossy look that draws the eyes to it. I've had several friends and co-workers comment on just how much they like the look of the phone.
The case has minimal buttons to obscure the look; volume buttons on the left, power and ringer switch on the top right, and the select button at the bottom. That's it, no other controls until you slide up the face of the phone to reveal the full QWERTY keyboard. Speaking of the slider, for me it works great! I've read on various boards how some people have been having problems with theirs but with mine it works just as well as the first day I had the phone. About half way up the spring loading mechanism kicks in locking the keyboard open and it does the same when closing the slider.
The 3.2MP camera on the back of the phone takes some of the best pictures I've seen on a cell phone but it still doesn't come close to replacing a real digital camera. Instead I've found it's best for snapping pictures on those times when you either don't have your digital camera handy (or with you at all) or you don't have time to take out a camera. There's an LED flash but it's not really good much beyond about 3 feet. Also there are NO controls for the camera other than selecting flash on, auto, or off. That's it. Zoom or even white balance would have been nice. On some pictures there is a bit of purple fringing depending on the lighting conditions.
The real star of the phone at this point is probably a tie between the web browser and the Synergy features that combine all your contacts and calendars. The browser is FAST, even on EVDO and wicked on Wi-Fi. It's handled just about everything I've thrown at it and then some. A draw back is that you cannot download any files via the browswer. Adobe is slated to bring Flash support around October to the Pre browser. The Synergy features sync your Outlook, Gmail, and Facebook information to your phone "stacking" duplicates under the same contact as well as syncing your calendars from both Facebook and Google. That last has come in rather handy on several occasions so far.
Palm and Sprint have included several applications on the phone when it ships. Sprint TV is the best on this phone that I have seen yet from them and this is my fourth smartphone with Sprint since Feb of 2008. Also included in the mix from Sprint is their Telnav program, NASCAR, and via a recent OS update their NFL Live app. Palm has preloaded Google Maps and the Amazon.com MP3 store. One problem I have with the Amazon MP3 store is that you can purchase music on your Pre but cannot download it until you're near a Wi-Fi connection. GPS acquisition on any of the apps that use it, whether pre-loaded or third party add on, is the fastest I've ever seen on a phone. Scary fast!
As with any smartphone there are bound to be some drawbacks and the Pre is no exception.
Battery life on the Pre has gotten better since the first day via three OS updates and some battery break in time but it's still no where near where it should be. Thankfully I have a portable charging battery pack that stays in my backpack so I can top the Pre off during the day if I don't have access to a power outlet. At this point I really don't know if Palm can do anything more to improve the battery life and I have a feeling I'll be looking at getting a spare battery or an extended one at some point in the future.
On the day the Pre went on sale there were 18 apps available via the App Catalog on the device. Within the first seven days that number jumped up to 30 apps and then stopped until the last week of July when two more were added. The Homebrew community is now at around 100 apps available and growing almost daily. I hope that Palm gets to cracking on getting more apps out, and soon or I can see this being the one thing that keeps the Pre and WebOS from really taking off. Of course one can pay $30 for the Classic App that will enable the Pre to run most PalmOS applications but to me that is a crying shame. Palm should have included this with the Pre instead of offering it as a paid for add on option, or at least got the price around $10. The biggest limitation I've run into with Classic that it will NOT recognize any file types other that PRC and PDB files. This means that if you have a program that can read other types of files, like Mobipocket Reader (.MOBI) those programs cannot "see" those files. This is a glaring shortcoming there!!!
Here's the quick and dirty check list...
Pros:
Beautiful physical design
Multi-tasking
Ease of syncing and backing up contact information
Great web browser
Excellent email and messaging options
Easy to read screen
Cons:
Poor battery life
Poor app selections at this time
Lack of camera options and video recording
Serious limitations in the Classic app and it's high cost
I like the Palm Pre and I want to love it because I can see just how much potential this new platform from Palm has. In the future I hope that Palm can address some of these short comings via updates to the OS and expanding the number of apps available for download. That being said I have to honestly say that if I had known back on June 6 what I know right now about the platform I would have stuck it out for a bit longer with either my old HTC Touch Diamond or BB Curve 8330. I paid the full price for the device at a Sprint store but I am due an upgrade in February 2010 and if the Pre has not made some improvements by then I can see me leaving this phone for something else. However, that is six months in the future and by then there should be more apps available and quite a few more OS updates so I'm willing to stick it out a bit longer.
68 of 74 people found the following review helpful
I got this phone 2 weeks after its launch(mid June 2009), using it daily, and just about every feature. In several areas I will compare it to the iPhone, since I feel that these are the two best multimedia smart-phones currently available.
POSITIVES:
1. Awesome Operating System (WebOS) and most positives come from it.
2. Multi-tasking is simply perfect, switching between apps, opening new ones, closing them, everything works great. Want to listen to Pandora online radio while surfing the web? No problem. The iPhone 3GS does not have that functionality.
3. Instant Messaging and text messaging is awesome. Hard to explain but a text from a friend, as well as an instant message later from that same friend all go to the same messaging interface and are linked as part of the same conversation - it's simply brilliant and seamless.
4. Phone is comfortable to hold and has a nice curve to it.
5. Contacts from Facebook and other email accounts are seamlessly added to the phone automatically.
6. Push (instant) email from other accounts.
7. Awesome touch screen, really vibrant, gestures work well, surfing the web is a breeze.
8. Finally, a little known gem, that I don't understand why more people haven't lauded it: Navigating applications is simply brilliant. No other device does it this well. Need to "up" one level (say from the compose an email screen to your inbox, just swipe your finger on the bottom of the screen ("back" gesture) and it takes you there. Every application, even 3rd party ones, work this way. Listening to a particular song in an album and want to go back to the listing of all songs in that album? Yes, the back swipe does it again. Again, it is hard to describe in words, but it is simply intuitive an really easy. In the iPhone for example, every application has its own way of doing this. Some have a back button, some have a menu that gives other options, some have links in other areas. Basically, navigating an iPhone app is an adventure, and not intuitive. Moving around a WebOS (pre) app, is incredibly easy.
9. Sprint plans are cheaper than AT&T, period. (69.99 gets you 450 minutes, unlimited data, unlimited text messaging in Sprint, and turn by turn navigation with traffic reports, re-routing the full service. This plan is 99.99 in AT&T (for 99.99 in sprint you get unlimited MINUTES, data and text). If you don't care for navigation, the cost in AT&T is $89.99, still a full $20 more ($500 more throughout the life of the contract.
10. You can replace the battery (albeit it's a bit hard, but you can do it)
NEGATIVES:
- The device is fragile. It's all plastic, including the screen. iPhone screen is glass and the new 3GS is much better with finger print smudges. If it falls, it's probably going to be toast. The iPhone (1st generation through 3GS has MUCH better hardware - not talking about processor and memory, those are virtually the same between 3GS and Pre, but the case, screen, and overall physical feel of it.
- Finger print ultra magnet. I still do not get this. Why not normal plastic? This is just baffling. You will see every finger print, everywhere on the device, back, front, sides, every inch of it is a finger print magnet. It's annoying. Instead of shiny coat of black finger print magnet plastic, use the regular one? Like every keyboard in the world?
- Very few applications on the store. More will come, but right now (August 3, 2009) there are only about 40.
- Battery life is very poor. You will have to charge every day, even with light use. Reports vary widely, some people say they can go 2 days, but the overwhelming majority of users report less than a day worth of battery. Just google "palm pre battery issues" for details. Mine lasts around 20 - 30 hours. That's about 20 texts (combined sent and received), about 5 - 10 minutes of phone calls. Email checking, with some responses, light web surfing, on both evdo and wifi (total time about an hour). And listen to mp3s for about an hour or two. Most of the time I am not doing heavy multitasking, just music and web, or music and email. I have the GPS off, location services off, email syncing is every 24 hours (instead of instant/push), and the screen brightness is at the lowest level. Despite all this, I have to charge it every day. If you use the navigation application to get somewhere that is over 3 or 4 hours away, your phone will be dead by the time you get there, so a car charger is a must for those times.
Other notes:
Keyboard:
It is small (I have large hands and relatively fat fingers, can palm a basketball). At first, I thought I would never be able to use it, since the layout of the phone calls for you using both your thumbs to type (and thumbs are of course, the fattest of all fingers), so I made lots of mistakes, and thought I'd return it due to that. But after about a month I got used to it, and accuracy is up to about 95% or so. I can't say I love the keyboard, but it is not as bad as some reviews make it sound.
Sharp / cut cheese?
Some professional reviews complained about how sharp an edge of the device was. This is incredibly misleading. I have never, in 2 months of use, felt the "sharp edge" against me on regular use. Not sure how the reviewers managed to feel that after a day or two with the device. If you open the device, and press your finger directly on the edge, you can see that it is indeed a little bit sharp (no, no chance at all of cutting yourself) but I cannot think of a single way of touching the sharp edge during normal use. Let alone touching it hard enough for it to feel sharp.
-------------- My Screen Cracked (skip if desired): ---------------------------
The screen cracked on the top right corner (spider web cracks - just google for palm pre cracked screen to see the reports and pictures) of my phone. I have no reason to lie to you about it. I did not do ANYTHING for it to break. It wasn't dropped, it was in loose pocket, I didn't bump into a table. I simply tapped that corner (when tapping the top right corner the phone displays the remaining battery life in percentage, among other data), put it in my pocket, 5 minutes later I took it out again, and half the touchscreen was unresponsive, then I noticed the crack right where I tap to get battery life. I was shocked. Never in my life have I broken a gadget (and I have had tons of gadgets, from pdas, to cellphones, to small computers, digital cameras, you name it). This was after 18 days with the phone, so I figure since I was within my 30 days, all was well, and the phone would be replaced - I had to have gotten a lemon, right? Note: the phone was immaculate in every other way. There were no scratches, no dents, in fact the crack was in the middle layer if the display (meaning you couldn't feel it with your fingers) but the touch sensitive layer was messed up somehow.
- Sprint store reps were rude and accused me of dropping the phone, sitting on it, or elsewhere, and would not replace it. Take it to repair and pay $119 was their solution.
- Palm (via the phone) were just as unhelpful and said: "the screen is very resistant, you must have done something to it". They wanted $200 to replace it. After talking to about half a dozen employees (mostly in India - which is fine with me, just noting it that customer support is not US based for the most part) I got a higher up in the US. He was pleasant, but still refused to help much. He just said, we can repair it for a discount (making the repair $100 instead of $200). Even after explaining that I must have gotten a lemon, to no avail. He did mention that if the crack was in the "home button" (bottom of the phone) then they would have replace it, as that is a known issue, but since my crack was in the upper right, something must have happened with the phone.
- Now I started calling Sprint again to see what they could do, paying $119 or $100 for a lemon just didn't seem right, so finally after x amount of time and countless conversations, someone gave me the benefit of the doubt (you would think they would treat their customers better, but alas) they offered to credit my account after I sent them a repair bill from a designated repair store.
Why did I stick with Sprint and a Palm phone after this? I like the phone that much. And Sprint did pay for the repair at the end. If they hadn't I would have canceled the contract. But the customer service of both Sprint and Palm was very poor to say the least.
- I've had the new device for about 20 days without issue, but I am worried it will happen again. The Sprint insurance is also pretty bad for regular damage (lost or stolen, different story), you pay $7 a month (which is fine...) but if the screen cracks, you then pay $100 for the repair. The repair without insurance costs $119. So if you don't plan on breaking it more than once every 3 months, it doesn't seem very worth it.
------------------------
Conclusion:
Despite the negatives, I love the phone. I had the option to get an iPhone 3GS instead, but after using this for a month, I just couldn't go back. The iPhone 3GS seemed so primitive in a lot of ways.
POSITIVES:
1. Awesome Operating System (WebOS) and most positives come from it.
2. Multi-tasking is simply perfect, switching between apps, opening new ones, closing them, everything works great. Want to listen to Pandora online radio while surfing the web? No problem. The iPhone 3GS does not have that functionality.
3. Instant Messaging and text messaging is awesome. Hard to explain but a text from a friend, as well as an instant message later from that same friend all go to the same messaging interface and are linked as part of the same conversation - it's simply brilliant and seamless.
4. Phone is comfortable to hold and has a nice curve to it.
5. Contacts from Facebook and other email accounts are seamlessly added to the phone automatically.
6. Push (instant) email from other accounts.
7. Awesome touch screen, really vibrant, gestures work well, surfing the web is a breeze.
8. Finally, a little known gem, that I don't understand why more people haven't lauded it: Navigating applications is simply brilliant. No other device does it this well. Need to "up" one level (say from the compose an email screen to your inbox, just swipe your finger on the bottom of the screen ("back" gesture) and it takes you there. Every application, even 3rd party ones, work this way. Listening to a particular song in an album and want to go back to the listing of all songs in that album? Yes, the back swipe does it again. Again, it is hard to describe in words, but it is simply intuitive an really easy. In the iPhone for example, every application has its own way of doing this. Some have a back button, some have a menu that gives other options, some have links in other areas. Basically, navigating an iPhone app is an adventure, and not intuitive. Moving around a WebOS (pre) app, is incredibly easy.
9. Sprint plans are cheaper than AT&T, period. (69.99 gets you 450 minutes, unlimited data, unlimited text messaging in Sprint, and turn by turn navigation with traffic reports, re-routing the full service. This plan is 99.99 in AT&T (for 99.99 in sprint you get unlimited MINUTES, data and text). If you don't care for navigation, the cost in AT&T is $89.99, still a full $20 more ($500 more throughout the life of the contract.
10. You can replace the battery (albeit it's a bit hard, but you can do it)
NEGATIVES:
- The device is fragile. It's all plastic, including the screen. iPhone screen is glass and the new 3GS is much better with finger print smudges. If it falls, it's probably going to be toast. The iPhone (1st generation through 3GS has MUCH better hardware - not talking about processor and memory, those are virtually the same between 3GS and Pre, but the case, screen, and overall physical feel of it.
- Finger print ultra magnet. I still do not get this. Why not normal plastic? This is just baffling. You will see every finger print, everywhere on the device, back, front, sides, every inch of it is a finger print magnet. It's annoying. Instead of shiny coat of black finger print magnet plastic, use the regular one? Like every keyboard in the world?
- Very few applications on the store. More will come, but right now (August 3, 2009) there are only about 40.
- Battery life is very poor. You will have to charge every day, even with light use. Reports vary widely, some people say they can go 2 days, but the overwhelming majority of users report less than a day worth of battery. Just google "palm pre battery issues" for details. Mine lasts around 20 - 30 hours. That's about 20 texts (combined sent and received), about 5 - 10 minutes of phone calls. Email checking, with some responses, light web surfing, on both evdo and wifi (total time about an hour). And listen to mp3s for about an hour or two. Most of the time I am not doing heavy multitasking, just music and web, or music and email. I have the GPS off, location services off, email syncing is every 24 hours (instead of instant/push), and the screen brightness is at the lowest level. Despite all this, I have to charge it every day. If you use the navigation application to get somewhere that is over 3 or 4 hours away, your phone will be dead by the time you get there, so a car charger is a must for those times.
Other notes:
Keyboard:
It is small (I have large hands and relatively fat fingers, can palm a basketball). At first, I thought I would never be able to use it, since the layout of the phone calls for you using both your thumbs to type (and thumbs are of course, the fattest of all fingers), so I made lots of mistakes, and thought I'd return it due to that. But after about a month I got used to it, and accuracy is up to about 95% or so. I can't say I love the keyboard, but it is not as bad as some reviews make it sound.
Sharp / cut cheese?
Some professional reviews complained about how sharp an edge of the device was. This is incredibly misleading. I have never, in 2 months of use, felt the "sharp edge" against me on regular use. Not sure how the reviewers managed to feel that after a day or two with the device. If you open the device, and press your finger directly on the edge, you can see that it is indeed a little bit sharp (no, no chance at all of cutting yourself) but I cannot think of a single way of touching the sharp edge during normal use. Let alone touching it hard enough for it to feel sharp.
-------------- My Screen Cracked (skip if desired): ---------------------------
The screen cracked on the top right corner (spider web cracks - just google for palm pre cracked screen to see the reports and pictures) of my phone. I have no reason to lie to you about it. I did not do ANYTHING for it to break. It wasn't dropped, it was in loose pocket, I didn't bump into a table. I simply tapped that corner (when tapping the top right corner the phone displays the remaining battery life in percentage, among other data), put it in my pocket, 5 minutes later I took it out again, and half the touchscreen was unresponsive, then I noticed the crack right where I tap to get battery life. I was shocked. Never in my life have I broken a gadget (and I have had tons of gadgets, from pdas, to cellphones, to small computers, digital cameras, you name it). This was after 18 days with the phone, so I figure since I was within my 30 days, all was well, and the phone would be replaced - I had to have gotten a lemon, right? Note: the phone was immaculate in every other way. There were no scratches, no dents, in fact the crack was in the middle layer if the display (meaning you couldn't feel it with your fingers) but the touch sensitive layer was messed up somehow.
- Sprint store reps were rude and accused me of dropping the phone, sitting on it, or elsewhere, and would not replace it. Take it to repair and pay $119 was their solution.
- Palm (via the phone) were just as unhelpful and said: "the screen is very resistant, you must have done something to it". They wanted $200 to replace it. After talking to about half a dozen employees (mostly in India - which is fine with me, just noting it that customer support is not US based for the most part) I got a higher up in the US. He was pleasant, but still refused to help much. He just said, we can repair it for a discount (making the repair $100 instead of $200). Even after explaining that I must have gotten a lemon, to no avail. He did mention that if the crack was in the "home button" (bottom of the phone) then they would have replace it, as that is a known issue, but since my crack was in the upper right, something must have happened with the phone.
- Now I started calling Sprint again to see what they could do, paying $119 or $100 for a lemon just didn't seem right, so finally after x amount of time and countless conversations, someone gave me the benefit of the doubt (you would think they would treat their customers better, but alas) they offered to credit my account after I sent them a repair bill from a designated repair store.
Why did I stick with Sprint and a Palm phone after this? I like the phone that much. And Sprint did pay for the repair at the end. If they hadn't I would have canceled the contract. But the customer service of both Sprint and Palm was very poor to say the least.
- I've had the new device for about 20 days without issue, but I am worried it will happen again. The Sprint insurance is also pretty bad for regular damage (lost or stolen, different story), you pay $7 a month (which is fine...) but if the screen cracks, you then pay $100 for the repair. The repair without insurance costs $119. So if you don't plan on breaking it more than once every 3 months, it doesn't seem very worth it.
------------------------
Conclusion:
Despite the negatives, I love the phone. I had the option to get an iPhone 3GS instead, but after using this for a month, I just couldn't go back. The iPhone 3GS seemed so primitive in a lot of ways.
Most Recent Customer Reviews
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Love the features, hate the phone!
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1) The phone is super flimsy!! Read more
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1. cheep plastic construction. Read more
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