Top critical review
29 of 32 people found this helpful
Now I understand the price drop!
on January 4, 2013
This is a real nice camera for the price, but the wifi, which is the reason I got it, was kind of a pain to set up. There is a button for a wifi "wizard," which should make things easier, but it didn't. That's because, at least for the average buyer, there's not enough information in the box to guide you through some of the things you need to know or have questions on. (I think most users are like me; you set up a wifi connection with a device, pray that it works, and then, thorugh trial and error, you're not even sure what you did that got you to the end result! And then you forget all that until you need to do it again.) I tried on line help at Panasonic and emailed their customer service, and got no where. Finally, I called their 800 number. Talked to a nice techie, but I think he was figuring it out on the fly, just as I was.
Here are two (I think) big helps for others who run into similar problems: 1. You CAN'T use the wifi until after you load the software and set up a folder where the wifi will transfer your pictures to. (Embedded in the directions, it does tell you to do that first, but it's far from apparent that things just won't work until then!) Second, once you load the software, you actually get a window that tells you exactly what you need to input in the final stage of wifi set up (but the nomenclature is slightly different, and that helpful fact was never made clear!), and this is where my problem occurred. BEWARE: if you have a computer that doesn't have a password, the final step WILL NOT WORK! (I never bothered with a password on my laptop:one extra step, and I've never worried about it: you need a password.) Apparently, the code is written so you HAVE TO input a password; you can't just leave it blank (At least their software program listed my password as "NONE," and that's what gave me the idea to try again once I added a password. The Panasonic techie had no clue as he walked me through exactly what I had done in the wifi set up (again), and he should have known about this issue since in my original email, I asked if that was the problem.
I can imagine all kinds of people returning this camera over frustration with the wifi (I mean, why would you keep it if you can't make this higher end feature doesn't work? Too bad, because I think I'm really going to like the camera itself. What I've seen so far, the menu choices are much easier to deal with that my older digital, an Olympus Zoom. I would strongly suggest to Panasonic that they put better "Quick Start" instructions in the box, ones that are consumer tested by ordinary people who are a little unsure of terminology and need the hand-holding. It's actually a 4 or 5 star camera with 2 star directions.