I bought this camcorder to replace my ageing tape-based Sony HDR-HC3 and was drawn to the TM700 by great reviews all over the Internet and its awesome 1080p60 framerate. I wasn't really looking for manual controls - I just wanted the best possible quality video from the default auto setting (whether indoors or out) so anyone in the family can pick the thing up and record the kids. Therefore, all my comments are based on the default settings with iAuto on.
The 1080p60 image quality was magnificent, and noticeably smoother and sharper than the HC3. One annoying thing I noticed though was as I followed people around the house and moved between rooms with different lighting (windows versus artificial light etc), the TM700 seemed to get its white balance knickers in a twist, and would seem to get stuck in the white balance suitable for the previous room's lighting, meaning everything looked wrong before suddenly shifting to new settings after 10 seconds or so, which would suddenly shift all the colours, giving a fairly bad look on playback. Presumably I could have avoided this by not using iAuto, but for the reasons above, this isn't my thing.
I had read about the fan noise issue, and could hear the fan on recordings during quiet segments but I was okay to overlook this issue, given the overall package. I know the effect can be reduced by switching iAuto off and disabling automatic gain, but then it seems I have to have to have everything in manual mode, which I don't want to do.
The whole user interface/menu system is poor: ugly, badly thought out and clunky. In my experience, consumer electronics companies all seem to be pretty bad at UI, but this has to be the worst effort I've seen in a long time.
Also, I disliked the battery charging arrangement. There is a charger unit with a regular mains cable, and also a secondary cable that can be used to connect the charger to the camcorder so the camcorder can run off mains power. The power connection socket is behind the battery, which is annoying, as you can't charge the battery while it's in the camera (or even power the camera). Also when the secondary cable is plugged into the charger unit, it stops charging any battery that is in the charger. It all just seems unnecessarily complex, and I'd prefer a onboard charging solution.
Anyway, on balance I was reasonably happy with the camera, and being the kind of person who does tons of research, and then buys something, and then never thinks about it again, I certainly wasn't considering sending it back, but then it broke down 2 months after I bought it. I was trying to delete a large number of video clips from the internal memory (itself a task that seems to take the camcorder many minutes) when it crashed and from then on wouldn't let me record anything, format the memory, use an external memory card or even switch off without pulling out the battery. It was when I was trying to get Panasonic to fix this, that I learnt what truly lamentable customer service is.
I called Panasonic and their automated phone bot gave me the details of their closest authorized repair center. I called this center (who seemed to be some kind of outsourced repairer for Panasonic) and they told me 2-10 working days for repair. (They also told me that only parts were covered by warranty for 1 year, and that labor was only covered for 90 days, which surprised me) This outfit had had the camcorder for about 10 days without contacting me, so I called them and they told me they needed to order a new main board for the camcorder. After this, I called them every week or so, always being told they would have the part any day, which repeatedly turned out to be false.
After about a month, I started emailing Panasonic directly asking for the product to be replaced, as I thought it was unreasonable of them to make me wait for spare parts. Panasonic told me no-one anywhere had this spare part, and I would have faced the same issue had I sent the camcorder directly to their central service center for repair, which was neither relevant nor reassuring to me.
My view was that if they don't have their own spares in stock and can't get them in a reasonable time, they should just replace the camcorder. Panasonic basically told me to get lost, and refused to give me a replacement camcorder. At one point they said I could have a refurbished one, but there would be a lengthy wait. Their customer service email people seemed indifferent to the fact that I had just shelled out the best part of a grand on one of their products which their authorized repairer was sitting on, and meanwhile I miss out on recording my kids' ever changing lives.
In the end I got so fed up with waiting that I called Amazon, and explained that I had tried to get the product repaired by Panasonic to no avail, and Amazon told me that if I could get the product back from Panasonic's repairer and send it back to them, they'd refund me in full (even though I was outside the normal returns period). At least if Panasonic won't stand behind their own shoddy product, I was happy to see that I could rely on Amazon. 10/10 to Amazon. 0/10 to Panasonic.
Before I bought the TM700, I had read that Panasonic customer service wasn't great, and I'd now like to think I'll never buy Panasonic again, but can well imagine that one day I will cave in to glowing reviews pasted all over the Internet about a latest new product (are they all legit, I'm beginning to wonder?), ignoring reviews describing poor customer service as I usually do, thinking again "it won't happen to me..."