Customer Reviews

Panasonic KX-TG2770S 2.4 GHz DSS Expandable Cordless Phone with Digital Answering System and Corded Base-Handset

5 star:		(8)
4 star:		(3)
3 star:		(4)
2 star:		(5)
1 star:		(4)

 

 

I purchased this Panasonic product to replace a Sony corded/cordless combination phone when the cordless went south. I had some trepidation about the Panasonic product because I have heard of the high return rate at the local electronic stores. I have used this phone and 4 additional expansion phones for about a month and I must say this is the best sound quality I have heard from a 2.4 GHz system. In fact, the best sound quality from any cordless I've used! I really like the speaker phone on the cordless: great for when calling those automated systems and get put on hold forever! The messages can be checked from the cordless units, and with the caller ID function, you can review who called and send the number to be stored in the directory (memory)! Lots of features to justify the price. The only recomendation I have for Panasonic is to include the capability to delete messages from the handsets. I also recommend the cordless expansion unit with the built in alarm clock. Works great and looks good too. One small unit takes the place of two in the bedroom. Overall, a really great system and I have not experienced any problems in the first month of using them. The phones can be found cheaper at E-tronics however.

Good: customizable ring tones for both handset and corded phone, intercom function, 3 different mail boxes for each family member, good reception, voice mail check and speaker phone function from handset

Bad: no distinctive ring function, horribly low volume, time stamp after each message as another user described.

I have used the headset with my Motorola cell phone headphone because the volume is too low. I have used Panasonic headset in the past with another Panasonic phone. It even lowered the volume and it was easily broke so I do not use it any more.

Over all, I think this product is ok except low volume but it is very pricey, considering all the facts.
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Update: After using it for about 3 months, the battery ran out 5-15 minutes of use. I have contacted Panasonic to resolve the issue but still have not received the replacement over a month.

There are other problems with this phone that I discovered but have not been able to test because I do not have the battery.

There is a class action going on with this product:
http://www.sheller.com/Practice.asp?PracticeID=140

I purchased the base unit (which includes one handset) and two additional handsets. They worked okay for about a month or so, then the handset started inexplicably dying. Sometimes the screen went totally blank and you would lose the call or couldn't dial. Othertimes the screen said that I was too far away from the base (even when I was literally right next to the base). So I called customer service and they said that it sounded like I needed a new battery (after a MONTH!). I actually read the directions before using the phone and I wasn't even putting the phones on the bases to recharge after every call so that the NI CD batteries wouldn't develop a memory (they don't use the better Lithium Ion batteries that do not develop a memory). So this made no sense. Anyway, I went ahead and bought the batteries (for all three handsets) and that didn't solve the problem at all. I then went ahead and purchased another handset. Again, no problems for a month and then the same issue. Customer service issued remanufactured phones (4 handsets) and in about a month to 8 weeks all were exactly the same.

I know I wasn't doing anything wrong to cause this. I began searching the Internet and low and behold I am not alone. Apparently a law firm in New Jersey has already filed a class action law suit against Panasonic for the entire KX-TG and KX-TC cordless phone lines. Search "panasonic cordless phone class action" on google. It will be the first hit. As an attorney myself (not in any way affiliated with or even previously aware of the firm that has filed the suit), I can tell you it takes a lot of consumer complaints before a law firm decides to invest its resources in a class action suit as they are very expensive and time consuming.

So, I've learned my lesson the hard way (although there wasn't anything I could've done differently at the time of purchase). Hopefully, my experience and research into this can prevent you from having to deal with it in the future. Panasonic was unjustly enriched in distributing such a defective product and not having the corporate decency to at least recall it and replace it with a functioning line or refunding our hard earned dollars. Very disappointing and I certainly will not be purchasing the Panasonic brand again.

I bought this phone for my family with 2 additional handsets.

I liked the idea that the base unit is NOT cordless, so the kids will not be able to "loose" the phone in the house.

Biggest problem: The base unit volume is way too low in speakerphone mode and when you lift the handset.

Another problem is the timestamp that comes at the end of each message.

In addition, it is too easy to erase numbers/messages by mistake...

The only other problem we have is with the cordless units:

If the speakerphone volume on the cordless unit was left at max, many times when you turn it back on, the (battery voltage drops too low and the) phone "dies" and lose connection with the base.

You can't lower the volume unless you charge the phone more...

The TG2770 is quite expensive and should not have issues like that!

FIVE STARS if it weren't for one key problem ...the display goes blank and stays blank.

However the great news is ...there is a reliable fix for this problem. Unlike other comments in this feedback forum, the fix is not simply to replace the original Ni-Cd batteries with the new Ni-MH batteries. The second key finding of my problem solving was that the remote cordless phone's recharge-base electrical cord and power supply can come loose from the wall outlet and cause a weak and irregular trickle of power to the phone while it looks like it is charging. My advise to anyone that has or is interested in buying this phone system is to replace the Ni-Cd Panasonic batteries with a Ni-MH (ex. Energizer ER-P511) batteries as soon as possible, even if you have to discard like-new Ni-Cd batteries. Secondly and just as importantly ensure that your charging-base power cord is very securely plugged into the wall outlet. If your phones are not new, then make certain that the `metal-to-metal' components of the charging-base and the cordless phones are clean. Also make certain the springs that are located inside the cordless handset battery compartment, which contact the battery are clean.

The combination of the power-cord problem and the Ni-Cd (memory sensitive) batteries causes early failure of this type of battery. The low-power battery then causes problems with the phones. The worse problem is that you totally lose the display, but other problems such as short-talk time and call-disconnect can also occur. The Ni-MH batteries and the power cord wall connection-check will make this phone system GREAT!

The system is excellent regarding the quality of the calls and the features that it offers. On the contrary, the NiCad batteries do not last as advertised and quickly develop "charge memory" rendering the whole system useless. In my case, I bought the base and three extra handsets with dual line and answering system. This represents approximately a $500.00 investment on useless equipment due to a faulty battery.

Panasonic should make a recall and replace all NiCad batteries free of charge. Do not buy this phone unless the battery issues have been solved.

We got this phone system so my husband and I could use the intercom feature to talk to each other from opposite sides of the house. Works great for this purpose. However, on the cordless handset, the caller ID doesn't show up until after 3 rings, then you have to hurry & answer it before the answering system kicks in. My husband ended up having two different cordless phones on his desk; one for the intercom and another one so he can see the Caller ID display. What a pain in the neck!! I e-mailed customer support at Panasonic a couple of weeks ago and have heard NOTHING from them.
UPDATE: 3/17/04 - We still had no reply to our e-mail, so we called the toll free customer service number. They guided us through the steps to change the "Line Mode" from the factory setting of B to A. This solved the caller ID problem. They still should have responded to my e-mail, but I'm changing my rating from 3 stars to 4. I'm pretty satisfied with the phone now.

I've had this for a year and after very light use, both handset batteries can't hold a charge and one of the cordless handset displays is dead. I've had a number of Panasonic phones, and this was a real disappointment.

The handset batteries are famous for lousy performance - get the Energizer replacement P511 battery right away. The poor performance starts fairly quickly, so save yourself from lost calls.

Another unexplainable thing - only 2 of the 3 mailboxes can be protected with a password, the primary one (#1) cannot.

All-in-all, a feature-laden mediocre to low quality phone.

I purchased this phone 1 year ago this month. It was what I thought was the perfect solution. A corded phone with matching cordless phones, (my system came with 2 cordless phones)& it was expandable, plus I didn't need to have a phone jack to plug in the cordless phones, just an electrical outlet for the chargers. About 4 months after purchase, the "Number 2" cordless phone wouldn't work. It wouldn't charge, I couldn't answer the phone using this handset & it keeps saying I have to move closer to the base, even when I am sitting right next to it. Now it doesn't work at all. The answering machine was okay & not to difficult to use, I also like the other features. I thought I would go back to the store where I purchased it & return it for another one just like it or send the bad handset in to be fixed, but after reading reviews from people who have had problems also, I am just going to return it for a different system.

I recently purchased this item Panasonic Expandable 2.4 GHz Corded/Cordless Digital Answering System Model# KX-TG2770-S.....This phone/answering system is a little pricey but worth it, this system has a lot of nice features, and is easy to use....The only feature that I would improve on is the sound quality of the answering system, it's digital and has a sort of scratchy sound quality, that could use some improvement, this probably occurs because of the digital feature being tapeless....It would have a much better sound quality if it had a tape instead....The overall sound quality is clear for a cordless phone, the volume feature is nice also, along w/ all the other features....I would recommend this phone for anyone who needs both a cordless/corded phone/answering system with many nice features, and needs a great quality multi-task phone system. The only disadvantage w/ using this cordless phone, Is the dreaded ni-cad battery. The battery does not last, it needs to be replaced about once or twice a year depending on use. Panasonic should do something about this less than perfect ni-cad battery :( like including a long life ni-cad battery! Other than that this phone system is great! ;-)