Customer Reviews

Panasonic KXTC1891 900 MHz DSS 2-Line Cordless Phone with Caller ID & Answering Device (Black)

5 star:		(1)
4 star:		(2)
3 star:		(2)
2 star:		(1)
1 star:		(4)

 

 

After doing extensive research, I settled on this phone and am truly sorry that I did. Everyone I speak to asks if I have them on speaker phone, the answering machine is cumbersome to operate, and reception is spotty if I walk into the next room (which defeats the fact that this is a cordless phone!).

Do yourself a favor - don't get this product. I am never again going to buy panasonic. When will someone make a good cordless/answering machine??

This is a very good, full featured phone. However, if
you haven't used a digital recorder before, you should
listen to one before buying. There's a lot of static and the
sound sometimes breaks up if the caller isn't speaking
very loudly. This can make it hard to understand
messages.

Made a mistake sticking with the usually reliable Panasonic brand.
1) Handset broke within 1 year
2) Dropped signal walking to the next room
3) Awkward controls for answering machine

I have been thoroughly disappointed by this phone. The only reason I didn't take it immediately back to the store I purchased it from was because there was no comparable phone out there (for less than [amt]) in terms of features when I bought this piece of junk.

I have generally always been a fan of Panasonic products and have another 900mhz phone made by them which works wonderfully.

But this phone rarely allows me to pick up the handset and actually make a call. It simply cannot "make a connection to the base". It consistently asks me to put the handset back on the base and try again. Note, I'm only 2 feet from the base at most.

It has this same problem when I try to answer a call. It has gotton so bad that I've given up trying to answer with the handset and just pick up via the speakerphone. Once again, two feet from the base.

Lastly, the handset is too small. Why does every manufacturer think a business oriented phone needs a handset the size of a matchbox (exaggeration of course). I'm using this phone in my home office, not trying to carry it around with me like a cell phone. I personally like something that caresses my entire cheek so I can actually tell where the phone is.
Take my advice, if you got the money, try something different, don't buy this thing, or buy one of the el-cheapo units out there. At least with the el-cheapo units, if they don't work you won't feel you've been ripped off so much.

We found that this phone has great range around the house and yard. (The range may be affected by walls made of metal building studs or poured cement walls as in aprtment buildings. This is only a speculation as the phone has worked great in out traditional wooden framed house and 2 acre lot.)
The sound is good when the phone is held over your ear in the right spot. Sound appeared to fade when the phone was "off-center" of ear. Simple, yet fustrating to uninformed.
We have not experienced any recording problems with the answering machine. One must read the instructions to figure out the programing and procedures etc., as with most items. I haven't read them and was able to figure out most of the features, however.
All in all, we are pleased with this Panasonic phone and only wrote this review after reading the other two previous reviews.
Actually, I'm back looking for two more of the same model phones without the answering machine for other places in the house. We are that pleased with the first purchase.

I bought this phone for use in another part of the house. I have two other 2 line Panasonic phones ( older versions of this one) and have never had a problem with them. This phone worked fine for one day. The handset died an I assume the battery may have been the problem. I exchanged it for another one.

I don't use the answering machine portion of this phone, but I wanted the dual Caller ID screens, so I bought this one.

I will let you know how this replacement phone works in a few weeks.

Overall I have had good luck with Panasonic unitl now.

If you like to HAVE TO answer your phone using the speakerphone - this is your phone!

If you like to CONSTANTLY UNPLUG your phone to try to get the handset to work with the base - this is your phone!

If you like buttons that stick and double-punch - this phone is for you!

If you like calling Panasonic to complain, only to be told that there is nothing they can do while they admit that they have troubles with their phones in general - place your order today!

If you like pouring your money down the drain - now's your chance!

If you have any sense at all - run away as fast as you can!

We bought one of these in December 2002, and it has
worked perfectly for us. It was a little cumbersome to
set up (some settings are easier or only available
if you use the handset menu), but once we learned its
quirks, we have had no troubles. Just bought a second
one for vacation house.

This is the best phone I've ever owned. I have owned this phone for atleast 7-8yrs. This phone as been dropped countless times and has always worked like new. Terrific range. Keypad all these years later work perfectly. Awesome features, terrific return on investment, and always reliable. Next phone will too be a Panasonic!

I agree with most of the reviewers here. When I first bought this phone, it was the only one out there in a sort of reasonable price range that had two lines and was able to have separate answering messages for the two lines (important because I have a fax machine hooked up to the machine). I also bought another 2-line Panasonic phone at the same time (without answering machine) for another area in my house. Both phones are terrible. The 2nd phone I bought cuts out all the time and people can't hear me. It constantly loses a connection to the base and also won't answer when I pick up the phone to answer. Now for this model KXTC1891...less than two years later and my battery is dying like you wouldn't believe! And it's another $20 to replace the battery! When you're on speakerphone, people can't hear/understand you. If you accidently bump the phone and the ac adapter comes unplugged, you have to reset your time/day. It doesn't have any shortterm memory to keep this information (but it will keep any saved messages you have). So now I'm looking at a new phone since I'm having problems, the quality of Panasonic phones are TERRIBLE and I really need the expandable concept in my house since I only have 1 phonejack for my entire first floor of my house. The selection out there for expandable 2-line phones is somewhat limiting especially since I'm not going to touch a Panasonic again.