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Defective Product Apparently Not Covered by Warranty
on June 14, 2011
I've had this TV for barely two months, rarely watch 4:3 content on it but it already has burn-in from the black bars on the side; which cannot be made into "bright" bars via the TV since its a signal sent from the Blu-Ray player (also a panasonic product). I can turn on the bright bars on TV content, but can't through the player. Regardless, the frequency at which anything was 4:3 wasn't even remotely such that it should have gotten burn-in in under two months, and is well outside the 100hour "break-in" period.
I've done some things like running static on the screen for an extended period to try to reduce the burn-in and it's helped decent bit, but more recently a more annoying issues has started.
When I use something like the Amazon Video player via Viera-Cast on the blu-ray player, and the images are on the screen (i.e. the menus, as I'm selecting the show I want to watch) for seconds to a minute at a time; they will "ghost" the next time a bright image is on the screen. I watch a few episodes of Doctor Who last night via the Amazon player, and when I turned on the TV this afternoon and a bright white screen showed up on a DVD, I could still clearly read the menu items from the Amazon player on the screen. Keep in mind that these menu items were displayed for literally moments and not nearly long enough to "burn-in". And it's not burn-in, its some sort of ghosting issue, as if I then display the blu-ray players main menu for a minute, then repeat the process and go to a bright screen, I can then read THAT menu instead. So it's not burn-in, it's just some retention, or ghosting. Running the IR tool in the TV sometimes removes this ghost, sometimes doesn't, but it doesn't remove the fact that it keeps happening.
In contacting Panasonics customer service, I was continually told that nothing that is going on will be covered under the warranty because burn-in is not covered under the warranty. Despite half of the problem not being about burn-in, all my issues were brushed aside and I was repeatedly told nothing would be covered under warranty.
This is a two month old, 2011 model product, and already has burnin from very light 4:3 content, and constant ghosting on the screen all the time now from after-images of menus that display for seconds to a minute. It is clearly a defective screen but I will receive no support from Panasonic on the issue and they will not cover their defective product under the warranty.
I had never owned a panasonic product prior to buying this tv and the blu-ray player before it. I had previously always owned Sony or Mitsubishi. I was recommended plasma tv's from panasonic as I was told they were among the best, but I'm learning now that while it could be that most people have no issues with their set, if you do, you will just be told to get lost buy support and I just wasted $900 on a TV that was supposed to last years and replace my old TV.
I am extremely unsatisfied and disappointed in this product and I recommend anyone think twice about purchasing it as if you have issues you will be on your own to fix. Consider LG or Samsung if you really want a Plasma, otherwise get an LCD and just go with a different brand at all. I will never purchase a Panasonic again.