Customer Reviews

Panda Platinum Internet Security 2005

5 star:		(3)
4 star:		(0)
3 star:		(1)
2 star:		(2)
1 star:		(7)

 

 

This product is XP compatable, I am not sure why that is not listed on here.


In three days use I have been alerted to two hacking attempt to my computer. Not only was I alerted to this, the product STOPPED it by blocking access and gave me the IP address of said hacker/s, which can be looked up via the net.

This really is a remarkable product, and I highly recommend it.

I have been trying out different antivirus/security programs for the past month, and i like this one best. I have used norton for years and had no problems, but when i uninstalled norton, and installed this program it found stuff that norton and spysweeper had ignored. i like the anti-spyware program as an added touch.

I installed this on a Win 2000 Professional O/S machine, and had nothing but problems with it. First, the processes would suddenly fail with "internal errors" and the software's recommendation would be to resinstall the product. This happened two times and I reinstalled the product each time. Then, the automatic update would stop working, complaining of invalid user ID and/or password, but I had not altered either. It would mysteriously begin working again on it's own. Tech support's recomendation was to "turn off automatic updates"! Then, if an email came through that triggered the "phishing" alert, it would completely obliterate the contents of the email, regardless of whether or not it was a valid alert. Tech support's recommendation was to "turn off the phishing component". Often, system scans would hang and had to be terminated manually through the task manager and would sometimes cause the machine to freeze.

Please note that there is no phone number you can call to contact tech support. The email responses that I received from them were laughable and I wondered if there wasn't some automated process generating gibberish "boilerplate" responses. It was obvious that they weren't reading prior communications to them on the same thread. "Turn off automatic updates", indeed!

My recommendation is to not buy it to start with, or "turn off Panda" by uninstalling it. I have since switched to PC-Cillin, and haven't had a single issue.

I've been using this product with Windows XP for about a year now. It was working wonderfully until I received an email from Panda, giving me the chance to upgrade (for free) to the latest version. So I followed the links, downloaded and installed the upgrade, and then there were no end of problems. Customer service were VERY UNHELPFUL... I spent three months sending emails to the helpdesk, getting more and more frustrated, and I eventually just gave up. They didn't read my past emails (which they suggest you include at the bottom of each email), the service representatives just repeated the same banal and ineffective "solutions" (none of which worked). Complete uninstalls didn't work (because Panda infects your Windows Registry) and even their Registry-cleansing tools were in Beta (and didn't work). There was no offer of a refund, and they wouldn't waive the fees for their phone line, or call me, to offer an over-the-phone solution.

In summary, if I were looking for an antivirus solution for my computer, to be effective for more than 6 months... go with the Big 2 - Norton or McAfee.

I have two license of Panda Antivirus Internet Security 2005; one in a machine Windows 2000 Pentium II 450Mhz 384MB and as it said one of the clients, it fails constantly and it leaves without protection the machine. Another in a machine XP SP2 and they deceived to me and they made me migrate to version 2006 and I am worse. To that they express to be contentments with this product, they install the Gunbound game of the page http://gunbound.softnyx-latino.net /, install it and enjoy as XP is damaged every time but, while PANDA it does not do absolutely anything. They are not responsible at the time of putting a complaint nor envian receipt requested of the complaints. I think that Amazon would have to be taken care of and to remove from the sale to this fatal product.

This product is available under the Staples brand name. If you buy it at Staples you get $1500 protection and a toll free 800 number. The price 3 weeks ago was 64.95. I bought two--one for me and one for my son.

Unfortunately, my son deleted his email with the activation code, and Staples told me I would have to email or contact Panda. I have not even tried because of the comments here. And because quite plainly this software s**ks.

I had it last year, and it worked okay, except when I tried to uninstall it, it would not install or uninstall. After my registation expired, I called the 800 Staples number and they sent me a file to uninstall everything manually. That fixed that.

Then I ran down to Staples (you have to buy the Staples product at Staples--you cannot just renew it online--although Panda will send you tons of notices to renew) to purchase the latest product. I really did like the 800 number and tech support that Staples gives you and the $1500 protection plan. However, as I have posted, it does not cover all problems--sometimes you will have to call Panda. The Staples number sometimes goes to Orange County and sometimes goes to Mexico.

This product is just like everyone says. It is terrible. One thing I did not realize is this product does not work with Netscape the browser or Netscape mail and forces you to work with Internet Explorer and Outlook. I am not sure where it actually says that on the Staples box or the Panda website.

It took over 3 minutes to boot up my computer and caused endless, unexplainable conflicts. One time I tried to order a product online, and for no reason--I was even using Internet Explorer--somehow Panda prevented me from entering a full string of numbers. Such conflicts with this product are endless, and I use my computer for so many different things, I cannot tolerate it. I use my computer for everything from ASIO/DXi music programs (like Cubase) to art programs to video programs to investment programs.

The time lost to this program is in no way acceptable. The endless pop-ups are really annoying. And of course there is no way to order a quantity discount multi-user discount for this product , which both Trend PCcillin and Zonde Alarm allow. So I am out $140 now. I talked with someone at Staples who said if I had talked to a manager within two weeks of buying this product, they would have given me my money back, but I have my doubts. Someone at Staples actually talked me into buying this product again.

Amazon has the best price for the multi-user (3) home security product for Trend PCcillin. This product does allow for the use of Firefox, Netscape, Thunderbird and other non-Microsoft programs, and the price for 3 users at Amazon is fantastic. I had this program two years ago, but quite honestly, I did not like it at the time, as it seemed to take over my whole computer. It seems it has improved, except technical support is not available on the weekends and sometimes they seem to send out test viruses--which is unacceptable (this is what someone else posted here on Amazon).

From the comments about the Zone Alarm Product, it seems their virus scanner is unacceptable, at least currently, but their products work with even more non-Microsoft products. It is a toss-up for me as to which of these products I should try.

But I will definitely stay away from Panda. Please note. I have nothing against Staples, as they offer additional support above which Panda gives you, a $1500 protection plan, and generally try to be helpful. I just wish they would choose another security suite to put their Staples brand name on. Or maybe Amazon should brand their own security suite product!!

Thanks.

Not as good as McAfee or Norton. Slows down computer tremendously. Hard to remove from computer.

After being unable to successfully install this software on our computer (for some reason, the software thinks our computer has less than the required minimum 128 megabytes of RAM, when it has 2.5 GIGABYTES of RAM), we called Panda Software. Please note: THERE IS NO TOLL FREE NUMBER FOR THIS COMPANY IN THEIR PACKAGE INSERTS. The representative we spoke with informed us that the software WILL NOT WORK on systems with more than two gigabytes of RAM. Personally, I would recommend buying a different antivirus program.

2/8/06

Machine Specs: XPHome SP2, 1GB Ram, SATA, Semp 2600+

Review:
Upgraded to the newest revision of this product (9.02.03) on a clean install and the progam has yet to make it through a single pass of the system without locking up. Has slowed down the responsiveness of the system. Takes up 42MB of RAM at idle...Now I know Norton is a memory intensive program too but at least the code is clean!

Recommendation:

If you've already bought this product and can't get resolution through PAV Support and must try something else..go for a free software first such as avast 4 Home http://www.avast.com/i_kat_207.php?lang=ENG or AVG Free http://free.grisoft.com/doc/1

If you need to pay for it......try in order of lowest price
1)Computer Associates ETrust EZTrust which is by far the least memory intensive of the AV's out there and still supports Windows 9x.
2)Trend Internet security 2006
3)Symantec Norton AV
4)McAfee

Updated 2/14/06

Installed on a second machine with the same results. Tried working with their tech support to investigate operational issues...after the first email exchange they were unresponsive.... a product is only as good as their support
Money is better spent elsewhere

This software was recommended by the man who fixed my computer. He said this was the BEST!
I have tried them all, and this one is the BEST! It catches everything, and takes care of it, and lets you know what it was!
Love it! Recommend it to everyone.