Customer Reviews

Pandigital 11-Inch LCD Digital Picture Frame

5 star:		(2)
4 star:		(3)
3 star:		(0)
2 star:		(2)
1 star:		(4)

 

 

This is by far the best looking frame they had on display. Compared to other models, the clarity and color was supreme.

I have had the item for about 5 months now. Mine had some problems after the second month, called tech support and they mailed me a new one ASAP...did not even require me to mail old one back.

For the people who are concerned about the other reviews: Be aware people are much more likely to write a review if they have negative things to say. They feel somehow they are getting payback. However, I advise you: The item clearly states it has an industry standard 90 day warranty. You get what you buy.

Also, for the black lines issue, you most likely used a memory card/usb connection that transmitted a virus or some malicious software. Simply resetting the device, as advised on Pandigital's website, will fix the problem. The Pandigital seems to perform the best and it has lived up to its standards. My father owns the 6" version, for what he has had for 13 months now, no problems!

Picture quality is great, customer service is not great, and firmware is defective.

If you don't want to use the automatic shutoff then you will probably love this product. So far, it is the only firmware problem I have found. This doesn't mean there aren't others; it is just the only one I know of.

If you set the slide show time change to 60 seconds or greater, the time of day clock will not update. This will result in the failure of any programmed on/off time.

Programmable on/off would be a great feature, if it worked. You probably don't want it running at night when sleeping and you probably want to change what pictures are displayed during the day. For example, suppose you want to change the picture every hour and you also want to turn off the digital frame between 11:00 PM until 7:00 AM. This is supposed to be programmable and happen automatically, but it will only work if the pictures change every 30 seconds or less.

I called customer service. They are aware of the problem and gave me the only solution for the slide show function (automatically changing pictures); change the picture every 30 seconds or don't use the clock and the automatic on/off. They also told me that exchanging the product with another one would not help since the defective firmware is still being sold. I am supposed to call back in 2 weeks and see if they have a solution. I'll update this rating then.

I bought this digital picture frame for my parents wedding anniversary. I loaded about 100 pictures into the memory on the frame. They loved it! The process of loading the pictures was easy, and they look great. I needed to rotate some of the pictures to make them display properly. It took me a while to figure out the process, but once you do it, it is not that hard. The remote control works well, and the image quality is really good. I have not tried to put music on it, but you can do that and videos, too.

This is, by far, the best digital photo frame I've seen. MP3 player plays along with the photo slide show. Remote control is full featured. Photos are optimally resized without distortion. Frame bezel is removable. Compatible with all popular memory cards including a port for USB thumb drives. Absolutely no down side to this. I had purchased other frames from different manufacturers. None came close to this one in terms of ease of use and utility.

Just purchased a PAN111. Also purchased an 8" Pandigital at the same time. Some very nice features:

* The PAN111 is dramatically faster than the 8" display
* USB pen drives work great in this unit

However, overwhelming all the good features, the display quality is unacceptable.

The display appears to be incorrectly converting the image or oversharpening the image. Also, highlights are too bright. Several things I tried:

* Setting photo to original size (from optimal)
* Adjusting brightness and contrast.
* Reset to factory defaults

Nothing worked. I am planning to return the display.

Do not buy PanDigital. They do not support the product. Mine quit working (flash!) after less than 4 months. "Customer Service" told me "unfortunately...." after the 90 day warranty they would do nothing. Don't believe the manual or their website. They do not repair this product...There are NO parts, you are just SOL. Stay away!!

Bought this frame for my mother who is in a Nursing Home. The continuous loop of pictures has really brightened her day. The USB interface works well for downloading pictures. My only frustration is some pictures don't seem to stay re-oriented once I've changed them -- Probably operator error.

I bought this digital frame for use with my father's Sony Memory Stick Duo and Sony camera. This frame is one of the few that claims to support this format. However, the product does not work this way. The customer service rep explained to my father that in spite of the statements on the web, box, and package inserts, the device does not actually support this format.

I had my frame for just over a year when it stopped working. Customer service gave me some suggestions but nothing worked. They told me it's past the year warranty and that they don't repair them.
Customer service then told me that sometimes electronics just stop working and there's nothing they can do. I asked what my options were and got "sorry, there's nothing we can do". I then asked if I should just throw it away and was basically told that was probably my only option. Do you want to spend that kind of money just to told to throw it away? Take it for what it's worth.

I would actually give this frame ZERO stars if Amazon would allow it. I purchased this product for my father back in August when the prices were at their absolute highest. Within weeks of purchasing it, the pictures on the slide show were no longer clear, weird lines starting appearing. Now, barely over three months later, not a single picture comes out clearly, all of them have black lines across them, this product is completely defective. And the best part is that customer service will not do a single thing to help because I am all of 10 days beyond my warranty. If you want to waste your money, and if you want the recipient of your gift to be incredibly disappointed, then buy this frame. Otherwise, I highly recommend going with any other company but Pandigital.