Having read and enjoyed "In Search for Excellence", I decided to also read "A Passion for Excellence". This book proposes that it is unnecessary to go through the traditional data-based doctrine of management. Instead the book advocates championing an innovative, customer and people oriented spirit. The authors give hundreds of actual, real-world examples, focusing on the key areas of competence that add up to excellence, offering scores of anecdotes and practical insights to help all business people on their road to leadership, success, and more importantly, excellence.
The book provides imaginative management practices and techniques that should help organization stay competitive and profitable. It is instructive and inspirational with useful reminders to managers. It is an important handbook to a brave, new way to manage people and companies.
A Passion for Excellence examines some of the most successful organizations and offers a thoughtful analysis of what makes them distinctive. Readers should benefit from gaining an insight about the critical elements of success namely constant innovation, staying in touch with customers, encouraging the contributions of everyone in the company, and maintaining the integrity that is basic to leadership.