Most helpful critical review
3 of 4 people found the following review helpful
If I could give it zero stars, I would.
on March 8, 2014
High hopes, since I had a minimum of things I wanted this to do.
First- opening the box, it has a user manual one inch thick. Red Flag!!!
Second- enclosed literature tells you that you are allowed one support phone call. Get ready to use that call installing it and I hope you have an hour or two to just wait for the company to pick up your call.
I put it into my drive and it started making a terrible noise. Followed the prompts and when it got past the part where my computer asks me if it's ok to make changes, it tells me there's a problem with installation and call toll free #.
I called the # and while I was waiting to talk to someone, for ONE HOUR- I tried several other disks in my computer just to make sure the problem wasn't in my disk drive. It wasn't.
After an hour, I was done. I asked Amazon to come and pick up the item for return. Kudos to Amazon for alway's taking care of business.
I will end up paying 10 times as much for a product that actually works and is backed up by a good support system. It will be worth it because my time is much more valuable.