Much has been written of the importance of workplace social behaviors and values. However, "The missing link in the discussions about the importance of social values in the workplace is a process to measure and monitor the use of the behaviors contained within each value." Empirically defining behavioral performance standards makes it possible to measure, monitor and adjust in real time to improve the efficiency of working relationships, in a manner similar to that for improving technical performances. Quantifying such unquantifiables as open communication, cooperation, trust and mutual respect is the ambitious goal of authors Larry and Michael Cole: two respected business professionals who have made their lives and their livelihoods putting the MBC Software® methodology, as described in People-Smart Leaders, to work. Identifying the three working relationships key to the success of every organization, they provide organizational leaders with a fresh vocabulary and a plentitude of tools for fostering this "people operating system": the foundation for a revolutionary systematic process bringing organizations into a new "people age."
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· Increase profits through improving performance! · Drive behavioral change! · Manage with data! · Utilize accountability to implement change! · Retain talent through increased employee loyalty! · Attract talent!
People-Smart Leaders provides organizational leaders with a comprehensive process to improve the efficiency of the interpersonal performance of people and their working relationships. The key to improving operational efficiency, increasing employee retention and realizing higher profitability is to improve the interpersonal behaviors of your individual team members. As a result of improved collaboration and trust among team members, teamwork efficiency can increase your organization’s financial bottom line. Empirically defining behavioral performance standards provides the opportunity to measure, monitor and adjust to improve the efficiency of working relationships in a manner similar to that done to improve technical performances. People-Smart Leaders introduces the MBC Software® methodology, which measures the use of behavioral performance standards in real time. Leaders can use real time data to monitor individual performance, working relationships and the successful! implementation of strategies to improve performance and profits.
People-Smart Leaders shows you how to:
§ Develop the interpersonal behaviors that serve as standard operating procedures that drive the success of your organization. § Implement a management system to drive behavioral changes. § Quantify the use of these behaviors in real time to identify strengths and improvement opportunities. § Develop behavioral strategies to improve the people performance of your organization. § Manage the four energy systems impacting organizational change and the five sources of resistance to change. § Use the 7-step personal change process to improve individual performance.
The bottom line is that People-Smart Leaders encourages organizational leaders to establish a systemic process to improve the efficiency of the working relationships that determine the financial success of every organization.
About the Author
Larry Cole, Ph.D. founded TeamMax®, Inc. and its associated methodologies in 1989. He is cofounder of PeopleSystems SoftWare, Inc. and created the MBC Software® methodology, pioneering the measurement of values-based working relationships and leadership. Larry has authored three books, including the first book published in the poultry industry on the subject of improving working relationships between a poultry company and its contract growers. Additionally, he has written over forty articles on personal and organizational development. Each year he speaks to thousands of people on personal development, implementing change, and measuring teamwork.
Michael S. Cole, Ph.D., is a Senior Research Fellow and Lecturer at the University of St. Gallen, located in Switzerland. His interests revolve around the design and application of research designs to organizational and personnel problems, such as personnel selection/placement and readiness-assessment for organizational change. As an author, he has published more than thirty articles in academic and practitioner-related journals. Michael is currently involved in a longitudinal research project with several participating companies located throughout Europe, Asia, and the United States. The purpose of this research consortium is to determine the drivers and focusing variables that influence personal and organizational energy.
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Most Helpful Customer Reviews
5.0 out of 5 stars
People Smart Leaders,
By
This review is from: People-Smart Leaders: Maximizing People, Performance, and Profits (Hardcover)
Dr. Cole is on target with his identification of the number one issue of leadership; one's basic beliefs about people. The book describes how leaders with a high belief in people and their development have the slight edge over the average leader. I liked the practicality of the book and the reality of potential application. This book is much more than theory or opinion.
5.0 out of 5 stars
Solid & practical information!,
This review is from: People-Smart Leaders: Maximizing People, Performance, and Profits (Hardcover)
These authors present an intriguing concept, i.e., measuring to monitor the people or soft skills and to data to continuously improve interpersonal performance and working relationships as my organization uses data to manage and improve our service
delivery service. If you are interested in personal improvement, you'll be most interested in Chapter 5 as these authors provide several examples of behaviors to create such important values as trust, communication and respect. Any one reading this book could benefit from integrating these behaviors into their day-to-day workplace. And for those of us who are interested in personal development, Chapter 13 is especially useful as it details the windows through which we can learn about ourselves. The authors make an interesting point in that the perception of others is more important than one's self-perception. Finally, Chapter 9, 10, & 11 provide excellent information and a blueprint to manage the energy systems inherent in organizational change. One reason many organizations struggle with implementing change is not managing the energy systems within change. These authors provide a blueprint to manage these energy systems. I would highly recommend reading this book.
4.0 out of 5 stars
Emphasis on the Value of People,
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This review is from: People-Smart Leaders: Maximizing People, Performance, and Profits (Hardcover)
Here's another book written by consultants to articulate their perspectives on the work that leaders must do to guide their organizations to success. Describing a systems orientation to leadership of people, the authors encourage the use of data, assessments,
team work value statements, and their software. Recognizing that many executives concentrate on the technical aspect of management, using metrics that enable them to measure their performance, the authors focus on "making abstract social skills more empirical." I found the text to be similar to other leadership books, but not delivering new knowledge or breakthrough thinking. Chapter 10 (Blueprint for Change) includes an interesting presentation of the process of overcoming resistance and the impact of persistence on achieving change. There were a few other parts of the book that organized thinking in a helpful format, though the authors used a lot of the reader's time quoting other writers in the leadership field. I was hoping for more original work. Parts of the book seemed repetitive and, while the authors' software may be helpful, it was mentioned enough that I felt like I was being pitched. Interesting, there was no appendix explaining the software and its applicability. There is an index, but not a bibliography of all the books cited in the text.
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