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PeopleSmart: Developing Your Interpersonal Intelligence Paperback – June 21, 2000

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PeopleSmart: Developing Your Interpersonal Intelligence + People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts + How to Talk to Anyone: 92 Little Tricks for Big Success in Relationships
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Editorial Reviews

Review

"...essential reading for growing important relationships in our personal and professional lives." -- Ken Blanchard, coauthor of The One Minute Manager, Raving Fans, Empowerment Takes more than a Minute and Gung Ho!

"...inspirational and practical. If you want to be interpersonally effective, this book will show you the way." -- Glenn Parker, author of Team Players and Teamwork

"As e-commerce 'commoditizes' the world, PeopleSmart is the preeminent intelligence...Theoretically sound. Well researched. Very reader friendly!" -- Stephen Covey, author of The Seven Habits of Highly Effective People

"Mel Silberman is the Leonardo da Vinci of experiential learning...PeopleSmart is a masterpiece." -- Jim Kouzes, coauthor of The Leadership Challenge and Encouraging the Heart, Chairman Emeritus, tompeters!company

"PeopleSmart offers insight and assistance for today's biggest workplace challenges, getting things done through others." -- Ron Zemke, coauthor of Generations at Work

People with high intellect but low interpersonal effectiveness are likely to succeed only in limited areas of their lives. Here's an intelligent and clearly written book that will raise your interpersonal quotient. Read it! -- Arnold A. Lazarus, ABPP Distinguished Professor Emeritus of Psychology, Rutgers University

PeopleSmart is an elegantly simple fieldbook jam-packed with everything you need for great relationships. Make it a must-read for all your relationsassociates, friends, spouse--and reap the rewards of harmony, understanding, and productivity. -- Chip R. Bell, coauthor of Dance Lessons: Six Steps to Great Partnerships in Business and Life

About the Author

Mel Silberman, Ph.D., is professor and coordinator of the Adult and Organizational Development Program at Temple University. He is also president of Active Training, a provider of cutting-edge business and personal development seminars based in Princeton, NJ. A licensed psychologist, he specializes in training and development, marital and family health, performance improvement, and team building. Silberman has written a dozen bestselling books for parents, business people, educators, and trainers, including Active Training, Active Learning, Confident Parenting and 101 Ways to Make Meetings Active. He is also editor of The Team and Organization Development Sourcebook and The Training and Performance Sourcebook.

Freda Hansburg, Ph.D., is a psychologist and facilitator of change at both the personal and organizational levels. She currently maintains a clinical practice with individuals and couples and directs the Technical Assistance Center, a consultation and training program at the University of Medicine and Dentistry of New Jersey.

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Product Details

  • Paperback: 251 pages
  • Publisher: Berrett-Koehler; 5.2.2000 edition (June 21, 2000)
  • Language: English
  • ISBN-10: 1576750914
  • ISBN-13: 978-1576750919
  • Product Dimensions: 6 x 0.8 x 9 inches
  • Shipping Weight: 12 ounces (View shipping rates and policies)
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (45 customer reviews)
  • Amazon Best Sellers Rank: #55,534 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

74 of 81 people found the following review helpful By Kimberly Merriman on October 6, 2000
Format: Paperback
PeopleSmart is a plain English, how-to book on improving your interpersonal skills. It helped me discover exactly where my people skills are lacking and then taught me how to improve these areas. I was able to use what I learned in both my work and personal relationships. As a matter of fact, after reading just a few chapters and having my eyes opened, I successfully resolved a conflict with a colleague that had actually been keeping me awake at night. I'm an academic that's skeptical of quick fix advice not supported by research, but bored by esoteric ramblings. PeopleSmart struck the right balance. Enjoy the experience.
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35 of 36 people found the following review helpful By "flamb1" on September 8, 2001
Format: Paperback
Self-help books are a dime a dozen, but this one is different - it doesn't promise a quick fix. Instead it lays out a systematic program for enhancing one of the most important skills of all, the ability to be effective in dealing with other people. The authors describe their approach as an interpersonal intelligence workout program. It describes in clear, understandable language the eight critical PeopleSmart skills, then provides a step-by-step program for practicing them. These skills are applicable in all aspects of interpersonal relations -at home, on the job, and even when dealing with a cranky store clerk. This is not a book about manipulating others to get what you want, but rather about bringing out the best in people. Learning to apply this principle is the key to the PeopleSmart approach
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35 of 39 people found the following review helpful By Leslie Brunker on September 1, 2000
Format: Paperback
I am a teacher on Communication Skills, and Peoplesmart is the best resource out there. It is well-organized and easy to use. It is not a passive book, but gets the reader actively involved in learning and practicing effective people skills. It's a fabulous resource for the workplace, but also has applications for home and personal relationships. I have never met anyone who couldn't use tips for resolving conflicts, expressing oneself, and influencing others. This book is great on its own, or can be combined with the workshops offered to really bring home these tremendous people skills, communications, and interaction effectivenenss. Everyone should have this resource, not on their shelf, but in their hands!
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21 of 23 people found the following review helpful By Amazon Customer on September 29, 2011
Format: Paperback
PeopleSmart - Developing Your Interpersonal Intelligence

First impression:
There is a lot of good information in this book. The book is written in easy to read language to make improving your interpersonal skills the focus, versus just trying to understand the words used. It is a good book for helping you to identify where your own interpersonal skills are lacking and offers ways for you to improve.

What I think I have learned:
I think I have learned more about where I need to improve my interpersonal skills and I think I have learned some ways in which to make those improvements.

Overall impression of this book:
It is written in a way that is leading and easy to follow. The information is well organized and laid out in a way that really gets you involved with the topic versus just preaching to you about how things should be. The various instructions and exercises from the book make a big difference in understanding how to implement various changes/improvements.

Conclusion:
The book really is more of a step by step instruction, including exercises, of how to improve you interpersonal skills. I was actually expecting a book that told you how things should be and made you go find the methods and answers to improving... versus explaining things out in detail and being more like a workbook with instructions and exercises. This is actually a good thing though because many people who need to improve interpersonal skills, do actually need someone to point them in the correct direction since just getting started on the right path is sometimes the hardest part of the process.
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37 of 45 people found the following review helpful By Jaewoo Kim VINE VOICE on April 23, 2005
Format: Paperback Verified Purchase
The author outlines 8 useful and neccessary skills to become People Smart:

1)Understanding People. Author provides a succinct explaination and usefulness of MBTI indicators such as ENTP.
2)Expressing yourself clearly. I didn't find this chapter too useful. As long as you speak clearly and choose your words carefully, you are at least a decent speaker.
3)Asserting your needs. Useful only to for those who can't assert themselves).
4)Exchanging feedback
5)Influencing Others. This is the best chapter by far. Influencing others involve making a connection and figuring out what their needs are (security, acceptance, ego, self actualization) and then making a persuasion in align with their needs.
6)Resolving Conflict. This is only if you argue with people all the time.
7)Being a team player.
8)Shifting Gears.
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10 of 11 people found the following review helpful By Anne M. O'Brien on October 5, 2000
Format: Paperback
Peoplesmart: Developing Your Interpersonal Intelligence by Mel Silberman is a wonderful resource that has helped me to focus on communication difficulties and generate creative solutions. Mel Silberman's insightful and witty style makes this book an easy-read and a resource that I will turn to again and again.
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9 of 10 people found the following review helpful By Richard M. Burke Jr. on January 1, 2001
Format: Paperback Verified Purchase
While I enjoyed Dr. Silberman's well organized thesis on developing your PQ (PeopleSmart Quotient), I found his format overly dry and at times lacking in depth. Although well layed out and punctuated by examples, this summary approach was often dry in its presentation and left me wanting more personable material to support the author's explanations. While I would still recommend this book, the potential reader must realize it is organized more like a crash course on relationships rather than an in depth study of them.
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