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The Right Phrase for Every Situation . . . Every Time
WNo matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of Perfect Phrases for Dealing with Difficult People, this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of sticky circumstances with coworkers, and leave you in control. If you’re asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you’ll have the best words for every situation, including:
Filled with phrases for every mistake, mix-up, and mishap, this guide will be become your best friend in the workplace. There are no difficult situations . . . when you have “Perfect Phrases.”
Susan Benjamin has brought communications issues to the nation for almost 20 years. Publications from the Wall Street Journal to the Chicago Tribune have featured Susan's novel approaches while her opinion pieces on language-related issues have appeared in USA Today, the Philadelphia Inquirer, the New York Daily News, Government Executive and countless others. Her books include Words at Work, Quick and Painless Business Writing, and Instant Marketing for Almost Free.
As a consultant, she has trained countless employees on the most advantageous way of addressing difficult people and circumstances in the workplace; and has written numerous how-to sheets and style guides, as support.
This book has some great examples and wording to utilize to make subjects direct and to the point (no running around the bushes) when your lost for words.Published 15 months ago by Scarlett4355
This is a good book it will definitely help me in my day to day difficulties in the office and in my personal life. I wish I had it about 15 to 20 years ago. Read morePublished 19 months ago by Ann Marie Philip
Easy to read. Not all phrases are that excellent, but there are a wide range of them, so you can choose to your comfort level, and anyway reading them gives ideas on structure to... Read morePublished 23 months ago by AB
I work in, quite possibly, one of the lowest-stress environments ever, but even so, there are times when things get a bit too tense in the shop, and you need to defuse a... Read morePublished on February 24, 2013 by Doug Graham