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Perfect Phrases for Dealing with Difficult Situations at Work: Hundreds of Ready-to-Use Phrases for Coming Out on Top Even in the Toughest Office Conditions (Perfect Phrases Series) Paperback – July 24, 2008


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Perfect Phrases for Dealing with Difficult Situations at Work:  Hundreds of Ready-to-Use Phrases for Coming Out on Top Even in the Toughest Office Conditions (Perfect Phrases Series) + Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities + Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment (Perfect Phrases Series)
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Editorial Reviews

From the Back Cover

The Right Phrase for Every Situation . . . Every Time

WNo matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of Perfect Phrases for Dealing with Difficult People, this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of sticky circumstances with coworkers, and leave you in control. If you’re asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you’ll have the best words for every situation, including:

  • Handling criticism and being heard criticizing
  • Picking up the ball when someone else has dropped it
  • Getting credit for your project when an associate takes the praise
  • Deflecting a flirtatious client or coworker

Filled with phrases for every mistake, mix-up, and mishap, this guide will be become your best friend in the workplace. There are no difficult situations . . . when you have “Perfect Phrases.”

About the Author

Susan Benjamin has brought communications issues to the nation for almost 20 years. Publications from the Wall Street Journal to the Chicago Tribune have featured Susan's novel approaches while her opinion pieces on language-related issues have appeared in USA Today, the Philadelphia Inquirer, the New York Daily News, Government Executive and countless others. Her books include Words at Work, Quick and Painless Business Writing, and Instant Marketing for Almost Free.
As a consultant, she has trained countless employees on the most advantageous way of addressing difficult people and circumstances in the workplace; and has written numerous how-to sheets and style guides, as support.

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Product Details

  • Series: Perfect Phrases Series
  • Paperback: 224 pages
  • Publisher: McGraw-Hill; 1 edition (July 24, 2008)
  • Language: English
  • ISBN-10: 0071597328
  • ISBN-13: 978-0071597326
  • Product Dimensions: 5 x 0.5 x 7.9 inches
  • Shipping Weight: 5.6 ounces (View shipping rates and policies)
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (17 customer reviews)
  • Amazon Best Sellers Rank: #183,418 in Books (See Top 100 in Books)

More About the Author

Susan Benjamin is founder of Words at Work, Inc., which offers writing services and strategies for all sizes of businesses. "Few medium-sized companies, or big ones for that matter, can boast of its skill bank," wrote Tom Peters in his book Liberation Management. Benjamin has also taught writing at Berklee and other colleges in Boston.

Customer Reviews

4.2 out of 5 stars
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Most Helpful Customer Reviews

13 of 14 people found the following review helpful By Steve G on September 29, 2012
Format: Paperback Verified Purchase
Nah, don't bother. I mean, if you've never ever read any kind of office politics or career self-help or leadership books before, some of these phrases might open up your eyes to a different way of dealing with situations that come up at work. Overall though, I found the phrases a little too slow and obvious, and I don't think you'd want to repeat them verbatim in most situations.

I was a little surprised at the sections on sexual harassment and the like - they sort of changed the nature of the book, and were pretty much geared toward women. I expected the book to be more about navigating dangerous political waters at a higher level, but found the book to focus too much on HR-type issues that might be more applicable to less senior office workers.

If the subject of this book or its title appeals to you, I'd recommend checking out Secrets to Winning at Office Politics: How to Achieve Your Goals and Increase Your Influence at Work and Change Your Questions, Change Your Life: 10 Powerful Tools for Life and Work (BK Life (Paperback)). "Perfect Phrases" or any of these corporate stooge self-help books might (and should) make you vomit a little when you read them, and so do my recommendations, but if you're going to work in an office anyway, this is good stuff to know if you want to get anywhere.
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13 of 18 people found the following review helpful By Tony Deblauwe on December 4, 2010
Format: Paperback Verified Purchase
The workplace carries its share of difficult situations and interpersonal conflicts. Finding the right words and thinking through the bigger picture of implications is something every manager struggles with as personalities, politics, and business demands make getting work done a challenge. This book contains many great examples of scenarios where precision in language is vital. While you can't predict every situation, the chapters are arranged in such a way that key categories help you pick and choose material that will help make your important and difficult conversations more effective.
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1 of 1 people found the following review helpful By J. K. Matott on May 18, 2014
Format: Kindle Edition Verified Purchase
Doesn't have as much as I expected or wanted in the book. Needed more than this book could offer. Very difficult situations at work.
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3 of 4 people found the following review helpful By Cindy Baker on November 25, 2012
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I didnt find it to be helpful in my line of work. I found it to be to job specific.
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For someone who has no clue how to handle uncomfortable encounters, it's a useful book, but I would not call them difficult. For someone who worked in corporate and has an idea and a grain of IQ, they really don't need to read it.
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Format: Kindle Edition Verified Purchase
honestly -- a huge help. i only needed a few of these, but i needed them badly. i practiced saying them until it felt natural. it worked!
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By D. Bird on December 28, 2014
Format: Paperback Verified Purchase
Excellent book for those difficult times at work. Clever phrases to help you achieve your goals.
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By GMM Page on February 20, 2015
Format: Kindle Edition Verified Purchase
Fabulous. All you'll ever need!
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