Customer Reviews

Perfect Phrases for Dealing with Difficult Situations at Work: Hundreds of Ready-to-Use Phrases for Coming Out on Top Even in the Toughest Office Conditions (Perfect Phrases Series)

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The workplace carries its share of difficult situations and interpersonal conflicts. Finding the right words and thinking through the bigger picture of implications is something every manager struggles with as personalities, politics, and business demands make getting work done a challenge. This book contains many great examples of scenarios where precision in language is vital. While you can't predict every situation, the chapters are arranged in such a way that key categories help you pick and choose material that will help make your important and difficult conversations more effective.

Benjamin provides succinct, pithy phrases to use in a variety of workplace situations that can make difficult conversations much easier. Benjamin's book is a complementary tool to our Direct-Conversations model, offering a step-by-step guide for clear communication in tough situations.

- Kaley Klemp & Jim Warner, Authors, "The Drama-Free Office: A Guide to Healthy Collaboration with Your Team, Coworkers, and Boss"

I have found this to be a great book. A must have in your office!