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Perfect Phrases for Managers and Supervisors, Second Edition (Perfect Phrases Series) Paperback – June 18, 2010


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Perfect Phrases for Managers and Supervisors, Second Edition (Perfect Phrases Series) + Perfect Phrases for Performance Reviews 2/E (Perfect Phrases Series) + Perfect Phrases for Documenting Employee Performance Problems (Perfect Phrases Series)
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Product Details

  • Series: Perfect Phrases Series
  • Paperback: 208 pages
  • Publisher: McGraw-Hill; 2 edition (June 18, 2010)
  • Language: English
  • ISBN-10: 007174231X
  • ISBN-13: 978-0071742313
  • Product Dimensions: 8 x 5.1 x 0.5 inches
  • Shipping Weight: 7.2 ounces (View shipping rates and policies)
  • Average Customer Review: 4.1 out of 5 stars  See all reviews (16 customer reviews)
  • Amazon Best Sellers Rank: #32,970 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

Meryl Runion is president and CEO of SpeakStrong, Inc., and a Certified Speaking Professional.


More About the Author

Meryl Runion Rose is a Certified Speaking Professional and the author of ten books about powerful communication that have sold over a quarter million copies worldwide. Her clients include companies such as IBM, associations such as the International Association of Administrative Professionals and agencies such as the IRS and the FBI.

Runion Rose is a recovered passive who "had enough staying silent" and became "a woman on a mission to learn to say things in effectively powerful ways." Training and writing about the Speak Strong Method, Runion empowers people to "say what they mean, mean what they say, and not be mean when they say it, and to "express their true selves effectively."

Meryl Runion lives in Cascade, Colorado.

Customer Reviews

4.1 out of 5 stars
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Most Helpful Customer Reviews

10 of 10 people found the following review helpful By SLCCOM on July 3, 2010
Format: Paperback
This book goes far beyond just providing phrases for managers and supervisors for handling the delicate tasks of telling employees that they smell, or that they are not performing up to par. This book gives ground rules for communications, and helps make both supervisors and employees feel safe in having open, honest communications about everything from job expectations for new employees to helping managers guide employees in their careers so they can reach both company and personal goals. One of the most important sections of this book addresses the different management and communication styles the different generations (usually) prefer, which minimizes friction and enhances understanding on both parts. The "new dynamics" of communications are explained and illustrated, so managers and supervisors can move beyond the tired old cliches of the past and into genuine engagement and enthusiastic participation of both employees and managers in identifying, revising, updating and reaching company goals to keep the company competitive and successful.
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10 of 10 people found the following review helpful By beccapullon on July 8, 2010
Format: Paperback Verified Purchase
As a new manager, this book has helped me deal with several issues. I wish I had owned it several years back and some situations would have had better outcomes. I keep it close for reference at all times. It is so important to hear your employees and understand them. I work with different age groups of professionals, and I strive to communicate effectively with each of them. This book is a wonderful tool and has enabled me to communicate better! Thank you!
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4 of 4 people found the following review helpful By Amazon Customer on August 5, 2012
Format: Paperback Verified Purchase
Great book this has really helped me with monthly and yearly employee appraisals and chronological reports. I constantly refer back to it.
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8 of 11 people found the following review helpful By js on July 17, 2011
Format: Paperback Verified Purchase
I bought this and Perfect Phrases for motivating - one would have been enough. Good stuff in both - just lots of repetition or repeated ideas in both books.
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3 of 4 people found the following review helpful By mark.mackler@doj.ca.gov on July 19, 2010
Format: Paperback Verified Purchase
I bought the first edition shortly after it came out in 2005. It's a well-written, useful book. The new second edition is even better.

I will be interviewing some job applicants soon, and Meryl's section on that topic is worth the cost of the book.
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By jj on May 27, 2014
Format: Kindle Edition Verified Purchase
Great lines for challenging situations. Strongly recommend this book for managers and supervisors. Especially young managers learning their new position.
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By Ross on March 23, 2014
Format: Paperback Verified Purchase
I liked the book, helped me out. I use it daily. Thank you for the say experience. I look forward to today and what the world has to offer.
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By Sylvia V. on December 6, 2013
Format: Kindle Edition Verified Purchase
Great book for any manager, seasoned or unexperienced. It has very good advice for different type of situations or events that really apply to any field. It has absolutely helped me and I'm sure you can find it useful too.
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