Most helpful positive review
14 of 14 people found the following review helpful
Super tool for effective leadership
on July 3, 2010
This book goes far beyond just providing phrases for managers and supervisors for handling the delicate tasks of telling employees that they smell, or that they are not performing up to par. This book gives ground rules for communications, and helps make both supervisors and employees feel safe in having open, honest communications about everything from job expectations for new employees to helping managers guide employees in their careers so they can reach both company and personal goals. One of the most important sections of this book addresses the different management and communication styles the different generations (usually) prefer, which minimizes friction and enhances understanding on both parts. The "new dynamics" of communications are explained and illustrated, so managers and supervisors can move beyond the tired old cliches of the past and into genuine engagement and enthusiastic participation of both employees and managers in identifying, revising, updating and reaching company goals to keep the company competitive and successful.