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14 of 14 people found the following review helpful
on July 3, 2010
This book goes far beyond just providing phrases for managers and supervisors for handling the delicate tasks of telling employees that they smell, or that they are not performing up to par. This book gives ground rules for communications, and helps make both supervisors and employees feel safe in having open, honest communications about everything from job expectations for new employees to helping managers guide employees in their careers so they can reach both company and personal goals. One of the most important sections of this book addresses the different management and communication styles the different generations (usually) prefer, which minimizes friction and enhances understanding on both parts. The "new dynamics" of communications are explained and illustrated, so managers and supervisors can move beyond the tired old cliches of the past and into genuine engagement and enthusiastic participation of both employees and managers in identifying, revising, updating and reaching company goals to keep the company competitive and successful.
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14 of 14 people found the following review helpful
on July 8, 2010
As a new manager, this book has helped me deal with several issues. I wish I had owned it several years back and some situations would have had better outcomes. I keep it close for reference at all times. It is so important to hear your employees and understand them. I work with different age groups of professionals, and I strive to communicate effectively with each of them. This book is a wonderful tool and has enabled me to communicate better! Thank you!
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5 of 5 people found the following review helpful
on August 5, 2012
Great book this has really helped me with monthly and yearly employee appraisals and chronological reports. I constantly refer back to it.
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11 of 14 people found the following review helpful
on July 17, 2011
I bought this and Perfect Phrases for motivating - one would have been enough. Good stuff in both - just lots of repetition or repeated ideas in both books.
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2 of 2 people found the following review helpful
on August 3, 2014
I bought this book for doing my annual staff reviews. The wording is perfect and it made the reviews more substantial! I would highly suggest this book to anyone that does employee annual reviews!!
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4 of 5 people found the following review helpful
on July 19, 2010
I bought the first edition shortly after it came out in 2005. It's a well-written, useful book. The new second edition is even better.

I will be interviewing some job applicants soon, and Meryl's section on that topic is worth the cost of the book.
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on September 19, 2014
This is a great book if you're writing evaluations on supervisors. There are hundreds of phrases under each rating category from Exceeds to Unsatisfactory. The only downfall is that it doesn't cover any Educational positions, but you can find generic phases under each of the rating categories. I wish I could find a book like this for just an employee, like a teacher.

One more thing -- if you have the first edition to this book, there's no reason to buy this one. The differences are not worth the price of the book.
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on December 6, 2013
Great book for any manager, seasoned or unexperienced. It has very good advice for different type of situations or events that really apply to any field. It has absolutely helped me and I'm sure you can find it useful too.
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on February 23, 2015
Some things were kind of basic common sense. I did learn a few new approaches and they did work on my staff so I am pleased with this purchase.
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on March 23, 2014
I liked the book, helped me out. I use it daily. Thank you for the say experience. I look forward to today and what the world has to offer.
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