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Perfect Phrases for Performance Reviews : Hundreds of Ready-to-Use Phrases That Describe Your Employees' Performance Paperback – November 11, 2002

ISBN-13: 978-0071408387 ISBN-10: 007140838X Edition: 1st

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Product Details

  • Series: Perfect Phrases Series
  • Paperback: 250 pages
  • Publisher: McGraw-Hill; 1 edition (November 11, 2002)
  • Language: English
  • ISBN-10: 007140838X
  • ISBN-13: 978-0071408387
  • Product Dimensions: 5 x 0.4 x 8 inches
  • Shipping Weight: 7.2 ounces
  • Average Customer Review: 4.1 out of 5 stars  See all reviews (26 customer reviews)
  • Amazon Best Sellers Rank: #149,239 in Books (See Top 100 in Books)

Editorial Reviews

From the Back Cover

Writing Performance Reviews is as Easy as Looking Up the Right Phrase!

Finding the right words to assess and describe your employees' performance is an important--and time consuming--exercise for any manager. Perfect Phrases for Performance Reviews provides hundreds of ready-made phrases that you can use to describe any employee's performance in 74 different skill areas. The phrases are grouped into five employee performance levels:

  • Outstanding
  • Exceeds expectations
  • Meets expectations
  • Needs improvement
  • Unacceptable

You can use these phrases to:

  • Craft a carefully worded and accurate assessment
  • Document behaviors and accomplishments
  • Specify areas of excellence or poor performance
  • Guide and develop promising workers
  • Make the entire review process more productive for yourself, your organization, and those who report to you

Complete with a step-by-step primer on how to plan, conduct, and write a performance appraisal, Perfect Phrases for Performance Reviews is an indispensable resource for managers who want to write fair, accurate reviews that help every employee become more productive.

About the Author

Douglas Max is Managing Director of LR Communications, a firm that conducts on-site seminars in writing and presentation skills.

Robert Bacal is an author of Managing Performance and The Complete Idiot's Guide to Consulting and other books dealing with human resources issues.


More About the Authors

Discover books, learn about writers, read author blogs, and more.

Customer Reviews

4.1 out of 5 stars

Most Helpful Customer Reviews

59 of 63 people found the following review helpful By A Customer on March 9, 2003
Format: Paperback
Doing performance reviews--preparing for them, filling out the form, and understanding how to make them effectively improve an employee's performance--can be a challenging task. How do you make it a positive experience, for yourself and for the employee? It's not easy. How do you let the person know he or she is not living up to the organization's expectations? Again, not easy. This book can help in doing these things. The majority of book is given over to phrases you can use in over 70 different categories of performance. Each category has five levels of phrases, from outstanding to unacceptable. Even if some phrases don't fit exactly what you're looking for, you have a place to start and you can easily modify them to fit your purposes. I also like the first part of the book on how to plan, conduct, and write a performance review. The book also has two cool appendixes. One is titled "Ten Mistakes Managers Make When Conducting Performance Reviews," and the other is "Seven Mistakes Employees Make During Performance Reviews." For a retail price of [money], this book is a great tool for anyone having to do performance reviews. Highly recommended.
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41 of 45 people found the following review helpful By A Customer on March 19, 2004
Format: Paperback
The background to giving appraisals is very good, as is the advice on how to conduct an interview. For this alone the book is worth purchasing. Included within this book are many pages of "perfect phrases". To state they are perfect is, I feel, a little misleading. Although I must mention that at the start of the book it is stated that these sentences should be altered to suit the individual. My gripe is that the sentences have not been rated very well. For example, on page 41 under Accuracy, Outstanding options provides you with "Mistakes don't slip through" as one of the choices. Should that not read, "Exceptionally accurate at all times". Many of the sentences are very weak and fail to use any "power words" to strengthen an employee's qualities.
My feelings are that the book has been thrown together from previous appraisals with little though to the content of the phrases. The "sentences" require regrading and stronger words added to give them more bite. Also other attributes need to be added to give the book a wider audience such as: Loyalty, Sense of Duty, Competence, Confidence but to name a few.
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11 of 12 people found the following review helpful By AKW on February 25, 2006
Format: Paperback
This book has a lot of great catagories, but when it comes to actual phrases to use, they come up short. The phrases are very basic...I didn't need a book to come up with these. This book lacks detail, descriptive phrases and impact. I was looking for inspiration in writing my performance reviews - I did not find any inspiration or usuable phrases in this book!
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3 of 3 people found the following review helpful By J. Masteller on September 17, 2006
Format: Paperback
This book gets right to what you need, phrases for the performance review. This isn't a book you read but a book you use. Grab this book from the shelf, look up the skill or ability, match the performance and choose the phrase that fits best. This approach is straight forward and to the point. A must have for all managers. Then add the documented measurements of that performance like the number of days missed, etc...
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3 of 3 people found the following review helpful By B. Geez on May 27, 2007
Format: Paperback
This book would not be terribly helpful to someone who's had some experience in writing performance reviews. It's very basic, but may be a good starting point for a new manager or supervisor.
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3 of 3 people found the following review helpful By L. Bouie on July 24, 2006
Format: Paperback
Excellent resource for dealing with difficult employees; perfect phrases to use in human relations situtuations.
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2 of 2 people found the following review helpful By Scott A. Henderson on March 7, 2008
Format: Paperback
As a first time manager, I use this book all the time. Yes, the phrases are not perfect for every situation or every type of business, but they get you thinking in the right direction. I have added my own phrases to the book and re-written some of the included ones to better fit our business. Great book!
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By Training Coordinator on September 28, 2010
Format: Paperback Verified Purchase
This book has been very helpful with aiding supervisors in writing more meaningful performance reviews. The best feature is that it gives concrete phrasing to assist supervisors in writing performance expectations and performance reviews that reflect different levels of success on a one to five scale.

I have made this book available to all our organization's supervisors and I have only received back positive comments.
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