Performance-Based Certification : How to Design a Valid, Defensible, and Cost Effective Program [Hardcover]

Judith Hale (Author)

Book Description

ISBN-10: 0787946400 | ISBN-13: 978-0787946401 | Publication Date: November 1999 | Edition: 1

Are your employees qualified?

Looking for qualified people to do competent work? How do you ensure that the people you hire can do the job right? An ever-increasing number of organizations are asking the same questions.

Certification planning is the answer and Performance-Based Certification is the key. This is the only book on the market that addresses the growing need to monitor the qualifications of employees. You'll be able to quickly customize the certification tests and other job aids provided on the accompanying disk.

Create a certification program within your organization to:

• Instill confidence that employees, members, or suppliers are qualified to meet the needs of your customers
• Ensure that your workforce is trained and competent to their job
• Make your hiring process more cost effective and legally defendable
• Recognize competence and consistency of your employees

Once you've identified the need for a certification program, what's the next step? All of the answers are here!

Editorial Reviews

Review

"Chapter 3 alone is worth the price of the book. The standard has now been set for performance-based certification." (Roger Kaufman, Professor and Director, Office for Needs Assessment & Planning, Florida State University and Research Professor of Engineering Management, Old Dominion University. Also, Principal, Roger Kaufman & Associates.)

"I am very impressed....simple and straight forward with excellent examples of how to address the issues." (Terry Schmitz, president, Conover Inc.)

From the Inside Flap

Looking for qualified people to do competent work? Ho do you ensure that the people you hire can do the job right? An ever-increasing number of organizations are asking the same questions. Certification planning is the answer and Perforamnce-Based Certification is the key. This is the only book on the market that addresses the growing need to monitor the qualifications of employees. You'll be able to quickly customize the certification tests and other job aids provided on the accompanying disk. Create a certification program within your organization to:

• Instill confidence that employees, members, or suppliers are qualified to meet the needs of your customers
• Ensure that your workforce is trained and competent to their job
• Make your hiring process more cost effective and legally defendable
• Recognize competnece and consistency of your employees

Once you've identified the need for a certification program, what's the next step? All the answers are here. This book will even help you avoid the pitfalls by prompting you to answer the crucial questions when creating your program:

• What governance issues are there an how will you address them?
• How will you measure and define competence?
• How will you assess strengths and weaknesses?
• How will you handle rewards and incentives?
• What are the legal issues and recommendations concerning documentation, public promises, validity, and fairness?
• What is role will technology play in the process?

"Chapter 3 alone is worth the price of the book. The standard has now been set for performance-based certification." —Roger Kaufman, Professor and Director, Office for Needs Assessment & Planning, Florida State University and Research Professor of Engineering Management, Old Dominion University. Also, Principal, Roger Kaufman & Associates."I am very impressed....simple and straight forward with excellent examples of how to address the issues. "—Terry Schmitz, presidentConover Inc. Abo

See all Editorial Reviews

Product Details

• Hardcover: 288 pages
• Publisher: Pfeiffer; 1 edition (November 1999)
• Language: English
• ISBN-10: 0787946400
• ISBN-13: 978-0787946401
• Product Dimensions: 9.4 x 8.2 x 1 inches
• Shipping Weight: 1.8 pounds
• Average Customer Review: 4.5 out of 5 stars  See all reviews (4 customer reviews)
• Amazon Best Sellers Rank: #1,109,921 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

8 of 8 people found the following review helpful:

5.0 out of 5 stars A very valuable tool for anyone in certification, September 6, 2000

By A Customer

This review is from: Performance-Based Certification : How to Design a Valid, Defensible, and Cost Effective Program (Hardcover)

Judith Hale did a great job mapping out how to build a Certification program. In a step by step process, she guides you the process and points out how to avoid the pitfalls.

This book is logical, easy to follow and can be applied to many fields.

If you are thinking of certification, I highly recommend this book.

2 of 2 people found the following review helpful:

5.0 out of 5 stars Must read, March 16, 2004

By 

Andrew C. Wall (Austin, TX United States) - See all my reviews
(REAL NAME)   

This review is from: Performance-Based Certification : How to Design a Valid, Defensible, and Cost Effective Program (Hardcover)

Having worked with certification for a number of years, I have found this to be the best and most comprehensive book on the subject. We use it as a corporate reference book. It is filled with practical advice.

1 of 1 people found the following review helpful:

4.0 out of 5 stars Meaty book for reference or primer, October 16, 2008

By 

Ready Reader - See all my reviews

This review is from: Performance-Based Certification : How to Design a Valid, Defensible, and Cost Effective Program (Hardcover)

This is an excellent review of certification development and administration. But I feel it needs a "Don't try this at home" warning. Creating standards, criteria, documentation, fair tracking systems, great items and a full curriculum is something best left to those who have prepared for the job for years. Helpful tool for review of work, planning many of the aspects of the project and helping other stakeholders understand the breadth and gravity of what is being developed.