Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your email address or mobile phone number.

Performance Dashboards: Measuring, Monitoring, and Managing Your Business 1st Edition

4.4 out of 5 stars 27 customer reviews
ISBN-13: 858-0000163124
ISBN-10: 0471724173
Why is ISBN important?
This bar-code number lets you verify that you're getting exactly the right version or edition of a book. The 13-digit and 10-digit formats both work.
Scan an ISBN with your phone
Use the Amazon App to scan ISBNs and compare prices.
Have one to sell? Sell on Amazon
Buy used
Condition: Used: Very Good
Comment: A well-cared-for item that has seen limited use but remains in great condition. The item is complete, unmarked, and undamaged, but may show some limited signs of wear. Item works perfectly. Pages and dust cover are intact and not marred by notes or highlighting. The spine is undamaged.
Access codes and supplements are not guaranteed with used items.
49 Used from $0.01
FREE Shipping on orders over $25.
More Buying Choices
23 New from $6.62 49 Used from $0.01 1 Collectible from $16.89

There is a newer edition of this item:

Free Two-Day Shipping for College Students with Amazon Student Free%20Two-Day%20Shipping%20for%20College%20Students%20with%20Amazon%20Student

click to open popover

Editorial Reviews

From the Inside Flap

Performance dashboards are rapidly becoming the preferred way that business professionals view and analyze information about the performance of their business and the activities they manage. In a nutshell, performance dashboards let busy executives, managers, and staff view the performance of key business metrics at a glance and then move swiftly through successive layers of actionable information in a carefully guided manner, so they get the insight they need to solve problems quickly, efficiently, and effectively. By helping business people keep a pulse on their business and chart progress towards meeting strategic and tactical objectives, performance dashboards are becoming powerful agents of organizational change.

In Performance Dashboards, author Wayne Eckerson shows how performance dashboards focus business people on the right things to do and doing things right. As Director of Research and Services for The Data Warehousing Institute, a worldwide association of business intelligence professionals, Eckerson interviewed dozens of organizations that have built various types of performance dashboards in different industries and lines of business. His practical insights provide a road map to help you turbo-charge performance–management initiatives with dashboard technology to optimize performance and accelerate results.

Performance Dashboards addresses common questions that business professionals ask about performance dashboards, such as: What's the difference between dashboards and scorecards? How do I design performance dashboards to handle operational, tactical, and strategic processes? How do I create effective KPIs that drive organizational change and display them in an optimal fashion? Do I build performance dashboards from the top down or bottom up? What political obstacles will I encounter when launching a performance dashboard project and how do I overcome them?

Performance Dashboards clears up much of the confusion and answers your most critical questions. It starts by laying a conceptual foundation, showing how performance dashboards:

  • Fit into the larger context of business performance management (BPM), an emerging discipline for linking strategy and performance
  • Represent the "new face" of business intelligence (BI), harnessing reporting and analysis software to unleash the power of information to all types of business users
  • Do everything in threes: three types of performance dashboards (i.e., operational, tactical, and strategic) each contain three types of applications (i.e., monitoring, analysis, and management) and three layers of information (i.e., graphical, multidimensional, and transactional)

Moving from concept to reality, Performance Dashboards showcases each type of performance dashboard using a real-world example from Quicken Loans, International Truck and Engine Corporation, and Hewlett–Packard. These and other case studies show you how to build performance dashboards and what benefits they offer. Finally, Performance Dashboards synthesizes the tips and techniques from these case studies and leading practitioners in the field, showing you how to:

  • Evaluate your company's organizational and technical readiness to undertake a successful performance dashboard project
  • Create effective KPIs that change organizational behavior and improve performance
  • Design powerful dashboard screens that communicate relevant facts quickly and concisely
  • Integrate existing performance dashboards and metrics using a top-down or bottom-up approach
  • Align business and technical teams to deliver a scalable and sustainable solution
  • Evangelize a performance dashboard solution and ensure end-user adoption

Whether you are an executive looking to learn more about dashboards or scorecards, an IT professional needing to better understand how to implement dashboards, or a college student preparing for a career armed with the most cutting-edge thinking about how to improve organizational performance, Performance Dashboards is for you.

From the Back Cover

Praise for Performance Dashboards

"The best way that executives can drive their business today is through an interactive dashboard that contains both historic and forward-looking measures. Eckerson's book, with its practical advice, is essential reading for anyone moving forward with a dashboard initiative. Even if you are not yet ready to make the move, it is fascinating to read his insights into how some of the industry's smartest competitors keep their finger on the pulse of their business."
—Craig Schiff, President and CEO, BPM Partners, Inc.

"Wayne Eckerson, in his new book on performance dashboards, has defined what business intelligence really is in a practical and prescriptive manner. His book serves anyone who is looking to understand this complex subject and especially provides value to leaders looking to apply business intelligence at their firm. Wayne defines the subject, explains the methodology, and provides the reader with the incentive to take on this challenging effort."
—Irving H. Tyler, Vice President, Information Services and Chief Information Officer, Quaker Chemical Corporation

"The time is right for a definitive guide to building, managing, and sustaining dashboard and scorecard solutions, and this book fits the bill. As a key ingredient in business performance management, dashboards make it easier to monitor the execution of business strategies and plans, and deliver insight and information to workers across the enterprise. This book is a must-read for business leaders and would-be chief performance officers who want to learn about the tools and techniques needed to harness information and optimize performance."
—Godfrey Sullivan, President and Chief Executive Officer, Hyperion Solutions Corporation

"This book explains what dashboards are, where they can be used, and why they are important to measuring and managing performance. Wayne uses his deep knowledge of the BI market and examples from leading practitioners to show how any organization can use performance dashboards to achieve a competitive advantage."
—Mark Smith, CEO and Senior Vice President of Research, Ventana Research

"Performance dashboards are essential to business success. This book provides a complete and thorough overview of performance dashboards for both business users and IT staff who want to be successful in managing the performance of their business."
—Colin White, founder, BI Research


Product Details

  • Hardcover: 320 pages
  • Publisher: Wiley; 1 edition (October 14, 2005)
  • Language: English
  • ISBN-10: 0471724173
  • ISBN-13: 978-0471724179
  • Product Dimensions: 9.1 x 1.2 x 6.4 inches
  • Shipping Weight: 1.2 pounds
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (27 customer reviews)
  • Amazon Best Sellers Rank: #1,202,737 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

By Robert Morris HALL OF FAMETOP 500 REVIEWERVINE VOICE on April 11, 2007
Format: Hardcover
For purposes of discussion, pretend that your organization is a vehicle within which you and your associates travel en route to a series of destinations; for example, various stages of progressively improved operational efficiency and progressively increased profitability. One key question arises: How well is your vehicle performing?

The three "dashboards" (i.e. operational, tactical, and strategic) that Wayne Eckerson offers in this volume can help to answer that question. "The monitoring application conveys critical information at a glance using timely and relevant data, usually with graphical elements; the analysis application lets users analyze and explore performance data across multiple dimensions and at different levels of detail to get at the root cause of problems and issues; the management application fosters communication among executives, managers, and staff and gives executives continuous feedback across a range of critical activities, enabling them to `steer' their organizations in the right direction."

The ultimate success of the cohesive, comprehensive, and cost-effective system which Eckerson discusses in this book depends on several factors: sufficient leadership and resources at all levels of implementation, correct and consistent application of the right metrics, a compelling graphical user interface, and contingency planning which ensures user adoption while driving the organizational changes.

I especially appreciate Eckerson's provision of three mini case studies that illustrate how -- in real-world situations - the three performance "dashboards" can achieve the desired objectives. Specifically, those that are operational (Quicken Loans, Inc., pages 127-141), those which are tactical (International Truck and Engine Corp.
Read more ›
Comment 25 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Hardcover Verified Purchase
I'm PMP (Project Management Professional), active in Performance Management for the last 6 years. My IT knowledge is about the average, I'm very confident in design sophisticated Excel files to sort and analyze Performance data. This is a type of book I was looking for a while! Help me to understand the IT side of managing Performance Management data. It is not an IT book, this means even non IT educated readers, like myself, can highly benefit of it.

I strongly reccomend this book to a variety of professionals for different reasons:
* to not so experienced Managers and Project Managers: it gives a great overview of how is possible to integrate IT in business/projects in order to take fully advantage of using accurate data, benefit actionable information, be results oriented. Also it shows how is possible to succesfully manage design and implement a Performance Dashboard project, and use it to empower people, stay on target, understand the big picture. This is an excellent start to understand how to deal with IT projects, and how to smartly use IT in taking right time decisions.
* to experienced Managers and Project Managers: a superb view of how to communicate better with IT, speak same language and design results oriented applications. The author presents very well how is possible try to balance and to compromise (and hopefully succeed!) the IT need of planning, and clear specifications, and management desire to have the final product in place over the night. Strongly hope the managers will better understand this process and they will learn it is worth while spend some more time with planning and testing, instead of waisting 10 times more later, in desperate attempts to catch up with changes, running around the clock and making last time improvements.
Read more ›
Comment 43 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Hardcover
Modern corporations collect vast amounts of data. Unfortunately, they too often mistake having massive amounts of data for having useful and actionable information. They are not the same thing. Even when a company knows how to transform data into usable information, there are still steps left to take that that information and make it accessible and usable throughout the organization in a manageable and coordinated way.

Wayne Eckerson explains how to use performance dashboards to display information on screens that help people do their job, understand where they are against the company's strategic objectives and goals, and give them the ability to drill down into the data as required by their job. These screens should be designed to be simple to read and understand (he says they should be designed with for a 12 year old), but empowering for their users.

There are three broad types of performance dashboards: Operational, Tactical, and Strategic. These must be handled differently, and I think the author does a great job in explaining how you should implement these. Each type gets a case study of a company that shows the reasons and methods for the implementation.

This book is for more for technical types, but it should also be looked at by the business types involved with driving and supporting such an initiative. I also appreciated Eckerson's emphasis on the a thaw between the usual tensions between the IT and Business teams.

A helpful and useful book.

Reviewed by Craig Matteson, Ann Arbor, MI
Comment 9 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse

Most Recent Customer Reviews