Customer Reviews

Performance Drivers: A Practical Guide to Using the Balanced Scorecard

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This book comprises a consultant's accumulated accumulated knowledge from applying the Balanced Scorecard (BSC) to a range of client problems and businesses. It uses a rich panoply of actual cases, analysis and frameworks to develop its arguments and demonstrate how appropriate and adaptable BSC is to today's business. However, whilst the form of today's business is lean, and concerned with pace and execution, the style of this book is often cumbersome and slow to realise its points and conclusions. In summary, there are rich seams of applied knowledge in this book, but the mining of those seams is unnecessarily time consuming. Minus at least one and half points for my efforts! Callum Morrison

In this groundbreaking study Nils-Goran Olve, Jan Roy and Magnus Wetter (CERPO Management Consultants, Stockholm www.cerpo.se) introduce step-by-step the balanced scorecard applications into organizations with case studies from ABB, Coca Cola, Electrolux, British Telecom, Nat West, Skandia and Volvo. As stated by Olve et.al. in some of these cases the balanced scorecard was introduced primarily as a method of "operational control".

This study presents practical guidence for the balanced scorecard applications in some areas like performance measures, management control, business strategy, strategy development, strategic planning, strategy implementation, knowledge management/information systems, intellectual capital and TQM. I highly recommend this excellent study to all executives who have strategic vision.

For a different point of view about the balanced scorecard applications see "Emotional Capital/Kevin Thomson".

Performance Drivers provides a comprehensive explanation of the balanced scorecard system, which is designed to help companies measure and improve their performance. More importantly perhaps, the book also includes an honest assessment of the balanced scorecard's shortcomings and weaknesses, along with suggestions on how you can improve the effectiveness of your own system and increase its chances of success. The writing tends to the dry, which might be a result of the translation from its original Swedish. Nevertheless, we from getAbstract strongly recommend this book to anyone interested in learning the intricacies of the balanced scorecard.

Absolutely a Practical Guide