Performance Improvement Interventions : Enhancing People, Processes, and Organizations through Performance Technology [Paperback]

Darlene Van Tiem (Author), James L. Moseley (Author), Joan C. Dessinger (Author)

Book Description

Publication Date: April 1, 2001

Interventions create solutions that alleviate or solve workplace problems. They cause change, small or large, due to improved performance and, thus, have an impact on individuals, groups, or organizations. The number of possible interventions is almost infinite, because any number of organizational, environmental, and people factors affect performance. Interventions facilitate change by interrupting poor behaviors, preventing errors, reducing conflict, or providing vision for the future.

Performance Improvement Interventions: Enhancing People, Processes, and Organizations through Performance Technology is a compendium of interventions based on the International Society for Performance Improvement’s (ISPI) Human Performance Technology (HPT) model. After analyzing the workplace performance problem and its cause, HPT practitioners should possess sufficient data to select and design solutions, known as interventions. The HPT model is explained in detail in the ISPI companion book, Fundamentals of Performance Technology: A Guide to Improving People, Process, and Performance (2000).

Performance Improvement Interventions: Enhancing People, Processes, and Organizations through Performance Technology is designed as a desk reference of performance improvement opportunities for almost any need and occasion. The book identifies and explains common interventions by providing the definition and scope of each intervention as well as implementation guidelines. In addition, a job aid is provided for every intervention. Each section or cluster of interventions contains a case study to help the reader visualize implementation and its impact on the workplace.

The book also contains an intervention selection tool. Due to the enormity of intervention options, this tool helps HPT practitioners select the right intervention at the right time. The selection process outlines individual and group phases, and instructs practitioners that successful implementation requires consensus among all affected parties.

Performance Improvement Interventions: Enhancing People, Processes, and Organizations through Performance Technology contains useful information for all HPT practitioners—those who are just entering the field of HPT and those who have been implementing performance solutions for years.

Editorial Reviews

Review

An excellent reference tool for HR professionals, line managers, and PI specialists working to get meaningful business results through people. -- Theodore D. Apking, PhD, President, Triad Performance Technologies, Inc.

Just what busy developers need to ensure they have the PT background for gaining the competitive edge. -- Norman C. Irish, PhD, Management Education, DaimlerChrysler Corporation

This compendium of interventions combines descriptions, job aids, case studies, and additional references in one, very practical resource. -- Rodger D. Stotz, VP–Managing Consultant, Maritz Performance Improvement Co.

About the Author

Darlene M. Van Tiem is an Assistant Professor in the School of Education, University of Michigan–Dearborn. She was the Training Director of the Human Resources Department at Ameritech advertising services (Yellow Pages business unit). Darlene has also worked as Curriculum Manager for General Motors Technical Curriculum and program manager for materials management curriculum. She is a member of ISPI and is active in the Michigan chapter. She received the American Society for Training and Development National Technical Trainer of the Year Award in 1992 and the National Excellence in Leadership Award for work with the automotive industry.

James L. Moseley is an Associate Professor of Community Medicine in the School of Medicine, Wayne State University, Detroit. He is a specialist in educational gerontology and teaches Gerontological Health Care, Designing Instruction of Older Learners, Health Care Management, and Community/Public Health. He returned to his faculty position after 22 years of administrative experience in medical education. Jim is a member of ISPI and has conducted workshops at conferences and consults in a variety of settings.

Joan Conway Dessinger is president of The Lake Group, Inc., a performance improvement company that she founded in 1989. She specializes in performance analysis, program and product evaluation, and distance learning design. Joan is an active member of ISPI. Since 1980, she has made presentations and facilitated workshops for more than 50 state, national, and international conferences.

Product Details

• Paperback: 408 pages
• Publisher: Pfeiffer; 1 edition (April 1, 2001)
• Language: English
• ISBN-10: 1890289124
• ISBN-13: 978-1890289126
• Product Dimensions: 11 x 8.2 x 0.8 inches
• Shipping Weight: 2 pounds (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #877,477 in Books (See Top 100 in Books)

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5.0 out of 5 stars excellent, September 8, 2011

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This review is from: Performance Improvement Interventions : Enhancing People, Processes, and Organizations through Performance Technology (Paperback)

Excellent! The content is just what I need without extra junk. I wish we used THIS book in class instead of what we had.