Customer Reviews

Performance Management in the 21st Century: Solutions for Business, Education, and Family

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An easy to read, common sense approach to a description of the humanistic approach to management. The discussion focuses not only on business, but how the same approach can be used in education and with family issues. It allows the reader to make transitions from one to the other. The author makes the valid point that research has shown that management from top down does not work, yet it continues to be the primary way of managing people. Very helpful resource on how to make changes in the way one operates, whether it be in the business area, educational environment, or at home. I particularly liked the examples of spirit killing language that are commonplace today.

Once read, this book can be set aside for the moment, but a compelling urge requires that you return to it for insight and guidance. Dr. Norman Jones has assembled a work that reflects his knowledge of how we relate to each other within our family unit, in our business, acedemic, and social lives. We can improve our relationships within these units, by using the techniques that he outlines. It is not just our own genetic make-up that determines out actions, but it is how we are treated by the people in our lives that have the most influence on us.

Maybe, just maybe, Dr. Jones' approach to the humanistic values in our relationships, expecially between students, their teachers and parents, could have helped prevented the violence that is currently happening in our schools.

Keep it on your bookshelf for inspiration and guidance, go back to it when you need help in any personal relationship, on the job, in your school, or within your family.

Thanks to Dr. Norman Jones for his insight and for this exceptional publication.

Every manager wants the silver bullet that will transform his or her organization from an also-ran into the leader of the pack. Dr. Jones shows us how, without preaching. In today's environment the emphasis is always on some measurable result - profit, productivity etc. Dr. Jones reminds us the result is not possible without the journey and the journey begins and ends with how employees are treated. Great job, Dr. Jones!

Rod Walsh, Co-author - Semper Fi: Business Leadership the Marine Corps Way

Norman Jones is a leadership specialist and a keen observer of what management has done to discourage productivity. He encourages management to lift up the human spirit and to create a more harmonious work environment, therefore creating a people-oriented and inspirational place for ideas to thrive and businesses to succeed.

He compares the Autocratic and Democratic management styles. In the Autocratic world, the boss has a sharp voice, speaks in a commanding way, asserts his/her power, demands cooperation, imposes ideas, criticizes, punishes and has sole responsibility of the group. The Democratic way to run a business puts the "boss" in a different light altogether. He now becomes the "leader," with a friendly voice, he uses his/her influence in positive ways, wins cooperation, tells what he/she would like to have done, sells ideas, guides, encourages, acknowledges achievement, helps employees solve problems, discusses ideas, and shares responsibility with his team players/employees. One of the main problems in business is an impersonal approach to dealing with people.

Norman Jones calls this ..."Spirit Killing." It is one of the reasons so many people are dissatisfied with their work environments and turn to drugs or alcohol to stop the "mental pain." Spirit Killers include: distrust, ridicule, resentment, retaliation, alienation, harassment, deceit, humiliation, stress, tension, fear, sarcasm, belittlement and embarrassment.

These "Spirit Killers" produce demotivation, apathy and insecurity. Not exactly the ideal environment for a healthy productive company. Instead Norman Jones encourages institutions to create self-motivation through: trust, promoting self-esteem, giving employees a sense of belongingness, helping employees obtain job satisfaction, providing a means of recognizing accomplishments, and actually treating employees in a caring manner by listening and showing a genuine concern. When managers learn to listen to their employees the company can grow. Too often, their is a "top-down" philosophy in which all employees are dependent on their ideas from the top. This stifles creativity. Most companies which have our respect not only listen to their employees, they listen to their customers. Amazon.com is one of those companies. They answer every single e-mail from their customers in a very prompt and courteous manner.

"Today's top-down management wants highly energetic, conscientious people, but fails to see how it deprives these people of fulfillment of psychological needs that could stoke the energy." page 34

Since we all have a natural inclination to strive for achievement and need to feel job satisfaction, Norman believes America is hungry for business leaders who not only inspire us to be better human beings, but also encourage us to be internally motivated to meet company goals and be more successful in our jobs.

"When people believe they are helping a company or organization, their self-esteem blossoms." page 19

Unfortunately, modern day businesses use the threat of expendability to attempt to gain optimum productivity and in the process destroy the human spirit. Like a row of dominoes tumbling over, Norman Jones knocks over old ideas of management and shows the way with new principles and creative solutions. He focuses on how business has neglected the research available to them. He sees this as the cause of many problems.

In order to see America's work centers enter a new era of high energy, thriving and productivity in the years to come, the leaders, parents, teachers and even government will need to evaluate their approach to the current dehumanized workplace. Norman believes our country's success will depend on creating a productive arena where the thoughts, feelings and ideas of employees can be expressed. To do this managers must know how to nurture "good attitudes."

An example of a poor motivational statement which is all to common:

"Your report was a good one, but we need them faster and more often."

An example of a good internal motivational statement:

"You can sure be proud of that report; it took a lot of work."

It was also enlightening to compare two letters written by a manager to a difficult employee. In the first letter the use of "I" permeated the letter and caused it to seem demanding and arrogant. In the "improved letter," the use of "we" helped the employee to see they were an integral part of the company. In the first letter, they were expendable.

While the main focus of this book is business, a few chapters are devoted to family and the school system. I believe your religious beliefs determine how you raise your children in most cases. Norman Jones did not write this book from a religious standpoint and his book focuses on research.

This book may just be the perfect gift to give to your boss this Christmas. You may just be giving yourself a great work environment in the coming year. After all those "memos" you have to read, the least your boss can do is read an inspiring book! If you are interested in Psychology you will enjoy that aspect. If you are in management you will love the insights on how you can drive your business forward for optimal success. Your employees might even vote you as their favorite boss of all time. After all, who do we love the most in life? People who treat us fairly and give us the respect we deserve.

~The Rebecca Review

There is no wasted verbiage in this book. Counting the index, it is but 205 pages in length. In those 205 pages are jewels of wisdom that most management teams are lacking.

The most prevelant gems are pithy observations set aside by top and bottom border lines. One example:
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"The atmosphere in most American companies is so riddled with fear of expendability that workers are afraid totell a boss what they think of his methods of managing."
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The book is organized in such a way as to point out the shallowness of bottom line neurosis and the strengths of inclusive decision making. Over and over, Dr. Jones identifies "Spirit Killers," i.e., those actions in an organization which diminish productivity and, subsequently, profitability, educational insight, and family harmony.

This book intertwines management schemes in business, education and the family. such integration serves to:
-Expose the fallacies of autocracy.
-Explore the possibilities of democracy in an organization.
-Break up management notions that have been set in stone.
-Propose better methods for bringing about civilized organizations.

The book seems to be intended as a tool in business, a text in academia, or a how to book for families. Personally, I'm inclined to recommend it to business schools and/or corporate trainers, though not to the exclusion of the other two entities.

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The author has defined some of the processes that make companys work well. In this day and age we need to rethink some of our long held beliefs in terms of managing people. His views are based on experience in a number of different setting and are explained in a straightforward manner.

'Psycology-101' and then - into a meaningful recount of our blessings. Dr. Jones gives you the concepts and extends creit where it's due. All we need is the courage (which we find within) and inspiration (which you'll find in this book)- to apply his principles to the practical aspects of our life. Easy to read and packed with stratedgies that we have known and used - but long forgotten. A wonderful motivational,resource, and quick reference book... Very well written!

Dr. Jones book Performance Management in the 21st Century is a very practical book that all managers and/or athletic administrators should read. His book will help bridge the communication lines between athletic staff members and student-athletes. Dr. Jones' book reinforces many management ideas with old-school thoughts and practices.

How often in the last few weeks have we heard the question regarding the Littleton, CO. tragedy of why? This well thought out book answers part of that critical question. Dr Jones explanations and recommendations can help us all to live together in a more peaceful and loving world. First you must read and then you must put into practice his clear and humane principles.

The book PERFORMANCE MANAGEMENT IN THE 21ST CENTURY by Norman Jones gave me a lot of food for thought. As a wanna-be entrepreneur, this book has shown me that it's not so much 'what' you say, but 'how' you say it that determines your success rate. This is not only true in the business world, but at home as well. I thoroughly enjoyed reading (and contemplating) the motivational ideas revealed in Mr. Jones book and plan on incorporating many of them into all areas of my own life. I highly recommend this book. signed: C.A. Harris