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Performance Management: Changing Behavior that Drives Organizational Effectiveness Hardcover – July, 2004


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Product Details

  • Hardcover: 321 pages
  • Publisher: Performance Management Publications; 4th edition (July 2004)
  • Language: English
  • ISBN-10: 0937100080
  • ISBN-13: 978-0937100080
  • Product Dimensions: 1.2 x 7.8 x 9.5 inches
  • Shipping Weight: 1.8 pounds
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (16 customer reviews)
  • Amazon Best Sellers Rank: #468,938 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

Aubrey C. Daniels, Ph.D.

Business: Founder of Aubrey Daniels International, Dr. Daniels and his staff advise companies on management and human performance issues such as leadership, coaching and mentoring, selection and retention, quality, productivity, compensation and rewards, morale and culture, performance systems, employee skill mastery, and change management.

Publications: Dr. Daniels is the author of the award-winning books Bringing Out the Best in People: How To Apply The Astonishing Power of Positive Reinforcement, and Other People’s Habits, published by McGraw-Hill. His first book, Performance Management, is now in its fourth edition and is a standard text in many universities and business schools.

Dr. Daniels has authored and co-authored many articles for business magazines and professional journals, is the consulting editor for the Journal of Organizational Behavior Modification, and is the founder and publisher of the quarterly, Performance Management Online E-Zine. He has been featured in numerous local and national publications and has been interviewed by The Wall Street Journal, The New York Times, Fortune, Entrepreneur, Continental Airlines Magazine, Sky Magazine, Biznet, CNN, CNBC and CBS radio and has written a monthly column for Entrepreneur.com.

Academic: Dr. Daniels is on the Board of Trustees of the Cambridge Center for Behavioral Studies, is an Associate of Harvard University’s John F. Kennedy School of Government, is a member of the Advisory Board of Furman University, a faculty member of the College of Health Professions at the University of Florida and a visiting professor at Florida State, North Texas State and Western Michigan Universities. He has also taught at Georgia State University, Emory University and Atlanta Universities and makes frequent presentations at Oxford University in England. His numerous awards include the Lifetime Achievement Award from the Organizational Behavior Modification Network for outstanding work in the behavior analysis field. In 1997, he received an Outstanding Service Award from the International Association for Behavior Analysis. On June 13, 2002, Dr. Daniels appeared on Pat Summerall’s Champions of Business series on the FOX News Channel.

Education: Dr. Daniels received his doctorate from the University of Florida, where he also earned his masters degree and was a member of Phi Beta Kappa. He received his undergraduate degree in psychology from Furman University where he presently serves on the Alumni Board.

James E. Daniels, M.A.

Business: As a consultant in the field of Performance Management since 1974, Jamie Daniels has developed productivity and quality improvement systems with major corporations in the U.S., Australia, Brazil, Canada, England and Italy. He is a Vice President and Senior Consultant with Aubrey Daniels International.

Jamie is the author of numerous articles, former editor of Performance Management Magazine and co-author of Performance Management, 4th Edition.

Jamie attended U.S. Military Academy, West Point, B.S.M.E. and received his M.A. from the University of Florida.

Representative Consulting: Service: customer service functions, product distribution and delivery, newspaper reporting, product quality (artwork and photography), food service and housekeeping, sales and sales support

Manufacturing: union and non-union environments, supervisory and management performance systems, productivity, quality, cost, schedule attainment and cycle time improvements, support quality programs such as Six Sigma

Engineering: project performance improvement, measuring individual and group performance, quality improvement processes, continuous improvement processes Management: leadership effectiveness development coaching, communications processes, coaching for managing cross-functions, interface effectiveness, developing implementation


More About the Author

Aubrey C. Daniels is the author of the bestselling management classic Bringing Out the Best in People. His management consulting firm, Aubrey Daniels International, works with business leaders around the world. Daniels is an internationally recognized expert on management, leadership, and workplace issues. He has been featured in The Wall Street Journal, The New York Times, Fortune, and on CNN and CNBC.

Customer Reviews

Understanding human behavior is fundamental to good management.
Joel Warren McCann
Even if you`re not into Psychology and just want to know why humans (and animals for that matter) act the way they do, buy this book, read it, and use it.
Big Daddy
It is clearly written, accurate and comprehensive, as well as easy to read.
Grainne A. Matthews

Most Helpful Customer Reviews

16 of 16 people found the following review helpful By C. F. Todd on February 19, 2008
Format: Hardcover
I have read, been through training on, and now applied for several years in the workplace the principles taught in this book and I can tell you first hand that it is not just relevant, but highly effective in real-world usage.

I have applied these techniques in formalized plans for individuals and groups of employees ranging from engineers to salaried management, to hourly front-line employees, all with great success.

This book is the foundation of my approach to Lean in the workplace, and I teach the basics of the ABC's to my leads, front-line supervisors, and point-people in helping them deal generally with people and their behavior, and I can tell you the success I have seen attributable to these principles is real and lasting.

It has shaped my own personal mangement style, and helped drive high levels of morale in my personally-managed work teams and in my family. I purchased a related book, "The Power of Positive Parenting" and my wife and I have used it to help us get our kids through their teens.

I have been able to pinpoint and correct specific detrimental behaviors as well as shape the culture of work groups. I have seen improvements in all facets of business from safey to productivity and quality of the work. I have taken employees who were in the process of being "worked out" off their positions and helped them turn into high-level performers (and this with both engineers and manager/supervisor level employees, not just hourly). In short, I have taken it seriously, worked to apply it and change my style, and I have seen it work.

I did rate this as a 4 since the clinical text-book style of this book can make it hard to do much with it if you have not had the accompnaying classroom training, but I still highly recommend it.
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7 of 8 people found the following review helpful By C. Brown on April 1, 2006
Format: Hardcover
Daniels provides the most important explanation of performance management out there. As Director of HR for a mid-sized service-based organization, I can attest to the theories in Performance Management as being nothing but clearer, easier to apply, and more effective (simply superior) to those contained in the other seven or so books I've read on the same subject. The information presented in Performance Management will motivate your employees to set higher goals and achieve superior results; better yet, they will actually enjoy doing it. This book is truly essential for any manager or supervisor in search of improving their employees' performance, and, in turn, organizational success.
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1 of 1 people found the following review helpful By PK on December 19, 2012
Format: Hardcover
Everything I hoped for. As someone somewhat educated in applied behavior analysis I found some of the intro tough to get through. At the same time, the examples used are with staff and management so even reading that was worthwhile. Excellent
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1 of 1 people found the following review helpful By Tom W on January 27, 2012
Format: Hardcover
With reservations I slowly embraced Dr. Daniels work over 20 years ago while working for Eastman Kodak. I was completely won over to the R+ lifestyle after seeing hundreds of thousands of dollars in savings coming from workers that months earlier could not give a dam about quality. Along with ideas and training from visionaries like Edwards Deming, working with R+ is a great way to create quality products. Kodak has fallen on hard times because it did not stay current with technology. Unfortunately for many, Kodak has lost it's way. When everyone in a organization is on the same page, the work environment in any shop will turn into a very rewarding place. Thank you Dr. Daniels.
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Format: Hardcover Verified Purchase
I`m studying Performance Management in school but I`m finding this subject to be so instrumental in my own job and relationships with others. This text is an easy read and at times I find myself saying, "I knew that!" but its such a crazy in depth amount of study and observation that went into the writing of this book, I find it to be an outstanding and entertaining read.

Psychology is an interesting subject and of all the courses I have taken, this is perhaps the most enlightening one concerning human behavior. Even if you`re not into Psychology and just want to know why humans (and animals for that matter) act the way they do, buy this book, read it, and use it.

In the end, performance management is about improving performance which in turn improves an individual and organization. Its all good.
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Understanding human behavior is fundamental to good management. This book takes behavior analysis and applies it perfectly to the business environment. This is the best book I have read on management and a must have for any manager.
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By Daylee on March 10, 2013
Format: Hardcover Verified Purchase
Easy to ready and very informative. Great guide to consulting in businesses. I would recommend it to others in the field.
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I purchased this for a class & am grateful for the lower price on Amazon. This truly is a how-to book that breaks concepts down into operational language. I am in a Behavior Analysis program, but this text is easily readable by professionals without a BA background as the concepts are well defined and supported by case examples. I recommend the supplemental reading required by the course, "Analyzing Performance Problems: Or, You Really Oughta Wanna--How to Figure out Why People Aren't Doing What They Should Be, and..." which is replete with case studies that operationalize the concepts even further. I have to admit it is frustrating to read such great theoretical action plans for improving HR through PM and then seeing how far we have to go in the traditional system that is still having a love affair with punishment models (even within my own organization). These concepts should be embraced by school systems as well as in the business sector.
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