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Performance Management: Improving Quality and Productivity Through Positive Reinforcement
 
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Performance Management: Improving Quality and Productivity Through Positive Reinforcement [Hardcover]

Aubrey C. Daniels (Author), James E. Daniels (Author)
4.1 out of 5 stars  See all reviews (14 customer reviews)


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Hardcover $49.95  
Hardcover, 1989 --  

Book Description

0937100013 978-0937100011 1989 3 revised
The "R+ Book", Fourth Edition: More than a revision – An evolution!

The definitive text on Performance Management (PM) will always be a work in progress because science is a work in progress. Performance Management offers strategies gained through ongoing research and successful PM applications in businesses and industries around the world.

Since the 1989 publication of the third edition of this book, both scientists and practitioners have made continual advances in behavior-based performance enhancement. Dr. Aubrey C. Daniels and James E. Daniels now share those innovations and insights in a reorganized and expanded text. The upgraded material – conveniently divided into the two sections of Theory and Application – includes new chapters aimed specifically at addressing workplace performance issues:

The Science of Behavior in Business
Being a Proactive Manager
Separating Behavior from Non-Behavior
Evaluating Performance Change
Finding and Creating Reinforcers
Delivering Reinforcers

Learn to:
Recognize the observable effects of positive and negative reinforcement, punishment, and penalty in the work environment.

Optimally employ positive consequences to inspire discretionary effort™ from any member of your organization.

Design training, verbal instruction, and other antecedents to clearly communicate required and desired workplace behaviors.

Eliminate negative evaluation processes after reading "The 10 Top Reasons Why Traditional Performance Appraisals Produce Little Value to Organizations."

If you’ve read a previous edition of this book, here are some of the updates you can expect in this new version.

Performance Management, 4th edition;

is updated in terms of research and practice over the last twenty years.

is organized into three helpful sections; Theory, Application and Implementation.

has several new chapters. The most notable are two in the Theory Section on Behavior. There are also new chapters on evaluating performance change and planning reinforcement.

has twice as many references, reflecting the additional research included.

has more cartoons to add more R+ to your reading! is generally updated in examples and language.

The basic concepts in this book are the same as in previous editions, although some concepts have been added (i.e. Establishing Operations) and the terminology has been updated to be more consistent with current research.

Though focused on the needs of employees and employers alike, this technology also applies to parents, partners, athletes, or artists. If you want to improve performance of ANY kind with the latest proven methods, add the Fourth Edition of the R+ book to your library, today! Over 500,000 copies in print.

--This text refers to an alternate Hardcover edition.


Editorial Reviews

About the Author

Aubrey C. Daniels, Ph.D.

Business: Founder of Aubrey Daniels International, Dr. Daniels and his staff advise companies on management and human performance issues such as leadership, coaching and mentoring, selection and retention, quality, productivity, compensation and rewards, morale and culture, performance systems, employee skill mastery, and change management.

Publications: Dr. Daniels is the author of the award-winning books Bringing Out the Best in People: How To Apply The Astonishing Power of Positive Reinforcement, and Other People’s Habits, published by McGraw-Hill. His first book, Performance Management, is now in its fourth edition and is a standard text in many universities and business schools.

Dr. Daniels has authored and co-authored many articles for business magazines and professional journals, is the consulting editor for the Journal of Organizational Behavior Modification, and is the founder and publisher of the quarterly, Performance Management Online E-Zine. He has been featured in numerous local and national publications and has been interviewed by The Wall Street Journal, The New York Times, Fortune, Entrepreneur, Continental Airlines Magazine, Sky Magazine, Biznet, CNN, CNBC and CBS radio and has written a monthly column for Entrepreneur.com.

Academic: Dr. Daniels is on the Board of Trustees of the Cambridge Center for Behavioral Studies, is an Associate of Harvard University’s John F. Kennedy School of Government, is a member of the Advisory Board of Furman University, a faculty member of the College of Health Professions at the University of Florida and a visiting professor at Florida State, North Texas State and Western Michigan Universities. He has also taught at Georgia State University, Emory University and Atlanta Universities and makes frequent presentations at Oxford University in England. His numerous awards include the Lifetime Achievement Award from the Organizational Behavior Modification Network for outstanding work in the behavior analysis field. In 1997, he received an Outstanding Service Award from the International Association for Behavior Analysis. On June 13, 2002, Dr. Daniels appeared on Pat Summerall’s Champions of Business series on the FOX News Channel.

Education: Dr. Daniels received his doctorate from the University of Florida, where he also earned his masters degree and was a member of Phi Beta Kappa. He received his undergraduate degree in psychology from Furman University where he presently serves on the Alumni Board.

James E. Daniels, M.A.

Business: As a consultant in the field of Performance Management since 1974, Jamie Daniels has developed productivity and quality improvement systems with major corporations in the U.S., Australia, Brazil, Canada, England and Italy. He is a Vice President and Senior Consultant with Aubrey Daniels International.

Jamie is the author of numerous articles, former editor of Performance Management Magazine and co-author of Performance Management, 4th Edition.

Jamie attended U.S. Military Academy, West Point, B.S.M.E. and received his M.A. from the University of Florida.

Representative Consulting: Service: customer service functions, product distribution and delivery, newspaper reporting, product quality (artwork and photography), food service and housekeeping, sales and sales support

Manufacturing: union and non-union environments, supervisory and management performance systems, productivity, quality, cost, schedule attainment and cycle time improvements, support quality programs such as Six Sigma

Engineering: project performance improvement, measuring individual and group performance, quality improvement processes, continuous improvement processes Management: leadership effectiveness development coaching, communications processes, coaching for managing cross-functions, interface effectiveness, developing implementation --This text refers to an alternate Hardcover edition.


Product Details

  • Hardcover: 250 pages
  • Publisher: Performance Management Pub; 3 revised edition (1989)
  • Language: English
  • ISBN-10: 0937100013
  • ISBN-13: 978-0937100011
  • Product Dimensions: 9.1 x 7.3 x 0.9 inches
  • Shipping Weight: 1.6 pounds
  • Average Customer Review: 4.1 out of 5 stars  See all reviews (14 customer reviews)
  • Amazon Best Sellers Rank: #786,122 in Books (See Top 100 in Books)

More About the Author

Aubrey C. Daniels is the author of the bestselling management classic Bringing Out the Best in People. His management consulting firm, Aubrey Daniels International, works with business leaders around the world. Daniels is an internationally recognized expert on management, leadership, and workplace issues. He has been featured in The Wall Street Journal, The New York Times, Fortune, and on CNN and CNBC.


 

Customer Reviews

14 Reviews
5 star:
 (6)
4 star:
 (6)
3 star:    (0)
2 star:
 (1)
1 star:
 (1)
 
 
 
 
 
Average Customer Review
4.1 out of 5 stars (14 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

23 of 24 people found the following review helpful:
4.0 out of 5 stars A Great Intro to Performance Management, April 3, 2000
This review is from: Performance Management: Improving Quality and Productivity Through Positive Reinforcement (Hardcover)
I've used this book as a textbook for 11 years, and it is the only book I have ever had students tell me they gave to their bosses to read. It is a great intro to PM, and introduces the reader to behavioral principles that can help you understand and improve performance in any organization. The chapter on ABC Analysis is worth the price of the book on its own. Readers will also quickly realize why positive reinforcement is the motivational tool of choice for encouraging the behaviors that will lead to key results.
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13 of 13 people found the following review helpful:
5.0 out of 5 stars Performance Management: Improving Quality and Productiivty, June 25, 2002
By A Customer
This review is from: Performance Management: Improving Quality and Productivity Through Positive Reinforcement (Hardcover)
I have used this book to teach PM to Managers, Supervisors and hourly since 1993...I recommend it to anyone who wishes to make improvements in performance. This book makes improvements painless and it encourages all who participate.
This book has helped turn around more than one company SUCCESSFULLY!!!
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10 of 10 people found the following review helpful:
4.0 out of 5 stars After reading the negative reviews, I had to chime in...with a real-world perspective, February 19, 2008
I have read, been through training on, and now applied for several years in the workplace the principles taught in this book and I can tell you first hand that it is not just relevant, but highly effective in real-world usage.

I have applied these techniques in formalized plans for individuals and groups of employees ranging from engineers to salaried management, to hourly front-line employees, all with great success.

This book is the foundation of my approach to Lean in the workplace, and I teach the basics of the ABC's to my leads, front-line supervisors, and point-people in helping them deal generally with people and their behavior, and I can tell you the success I have seen attributable to these principles is real and lasting.

It has shaped my own personal mangement style, and helped drive high levels of morale in my personally-managed work teams and in my family. I purchased a related book, "The Power of Positive Parenting" and my wife and I have used it to help us get our kids through their teens.

I have been able to pinpoint and correct specific detrimental behaviors as well as shape the culture of work groups. I have seen improvements in all facets of business from safey to productivity and quality of the work. I have taken employees who were in the process of being "worked out" off their positions and helped them turn into high-level performers (and this with both engineers and manager/supervisor level employees, not just hourly). In short, I have taken it seriously, worked to apply it and change my style, and I have seen it work.

I did rate this as a 4 since the clinical text-book style of this book can make it hard to do much with it if you have not had the accompnaying classroom training, but I still highly recommend it. If you can, get into one of the classes at the Aubrey Daniels institute in Atlanta, GA. It is well worth it. If not, read it, take the time to work through your own case-studies, following it step-by-step, and stick with it until it is just the way you work with people. The results can be amazing.

In all fairness, it is hard at first to seem sincere, since you are trying to apply a system to managing people, so it can come across as wooden and formulaic until you really get the concepts. But the key is involving people in the process...almost letting them know up front you are trying something new and would appreciate their support. They will see the value soon enough, and then it becomes ingrained and you are off and running.

It may not be a case-study in the latest brain-science, or whatever, but it works, and for a business book, that is all that matters.

I think it makes more sense to see if it works in real-life, rather than just listen to an academic review of the subject matter, since this is meant to be a real-world text, not just fodder for a graduate level class for people whose only goal is to teach graduate level classes.

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