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Performance Management Paperback – November 30, 1998

ISBN-13: 063-9785310365 ISBN-10: 0070718660 Edition: 1st

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Product Details

  • Series: Briefcase Books Series
  • Paperback: 160 pages
  • Publisher: McGraw-Hill; 1 edition (November 30, 1998)
  • Language: English
  • ISBN-10: 0070718660
  • ISBN-13: 978-0070718661
  • Product Dimensions: 6 x 0.6 x 9 inches
  • Shipping Weight: 12 ounces
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Best Sellers Rank: #1,671,849 in Books (See Top 100 in Books)

Editorial Reviews

From the Back Cover

Proven strategies to sharpen your employees' performance and commitment.

Employee performance is a measurable asset­­one that can be managed and maximized like any other asset. Performance Management is the comprehensive guidebook on how to establish a communication system to get top performance and value from each employee, in a workplace climate designed to stimulate greater productivity from both managers and employees.

Much more than just a guidebook on post-performance evaluation, Performance Management will show you how to:

  • Conduct goals-focused performance planning meetings, then follow them up with performance appraisals based on unambiguous data
  • Foster a true commitment to success within each employee­­instead of just compliance with rules they distrust and don't understand
  • Establish programs for managers and employees to work together and build upon existing positive performance

You can achieve performance levels once thought unattainable­­but only when managers and workers establish clear lines of communication, and understand how their jobs contribute to both their own goals and the goals of the organization. Performance Management provides a meaningful tool for stimulating workplace cooperation to benefit the employee, the manager, and the organization itself.

Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:

  • Clear, concise definitions of important terms
  • Tips and tactics to help employees improve their performance
  • Strategies to minimize performance management problems
  • Practical advice to minimize your possibility of mistakes
  • Red flags for common yet avoidable performance obstacles
  • Examples of effective performance management in action
  • Procedures that make it easier to establish your performance management plan

About the Author

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

More About the Author

I've always been fascinated by how people use language, and that's a common thread in all my books, whether they are about performance management and employee reviews, dealing with angry and difficult customers, or building better interpersonal relationships. Human communication is just so darned interesting, because, while we learn to interact with each other, we don't always interact in ways that build better relationships at home and at work. And, that small changes in what we say, and how we say things can have such huge impact. The power of language is huge.

My background, not surprisingly, is in Psychology, and more specifically in Educational Psychology. I've had the opportunity to be a social science researcher and statistician, a university professor and college instructor, and trained and educated thousands of people over the years.

As I get older, I'm amazed at the number of books I've authored, somewhere over twenty, but who counts when there's always the next book to create. Not to mention over 300 articles published online, and in print publications.

The future? I'll continue to do training seminars on customer service, management and communication, but I look forward to devoting more time to my writing. My most recent book is for teachers, school principals and educational staff: Building Bridges Between Home And School -- The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parents, and future plans for 2013-2014 include a brand new book on getting along more effectively in the workplace (conflict management and resolution), and what I think will be a ground-breaking book on why customer service quality is so terrible.

I reside in a small town outside Ottawa, and also have a number of websites that offer free articles on topics that interest me, and hopefully interest you. You can visit my main site at http://work911.com, and I love to hear from readers, so feel free to get in touch.

Customer Reviews

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Most Helpful Customer Reviews

31 of 32 people found the following review helpful By Mary Skiller on December 28, 2002
Format: Paperback
There are probably a dozen or so books on this subject that are equally good, and I'm not sure that any book is significantly better than the others in that grouping.
I happen to like this book, and use it in my HR work and in my company. Its length and to-the-point style make it ideal for busy managers, and it is indeed about as practical as it can get.
Its strength though, is that it breaks out of some of the conventional thinking about performance management and appraisal. For example, it points out that performance problems can indeed be attributed to weakness in an employee, but may also be caused by problems in the actual system of work. In this respect it draws from systems thinking and takes into account some of the criticisms of Deming, Scholtes and others.
My favorite part has to be the idea of "no blame", and that the purpose of performance management and appraisal is not to punish or even to reward, but to identify barriers to performance, and work together with the employee to remove them, no matter where they come from. Since the goal is better individual performance which contributes to organizational performance, I think this is practical indeed.
There's a positiveness to this book. If you think performance management and appraisal are excuses to kick [behind] and blame people for failure, then don't get this book, get a whip and chair.
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2 of 2 people found the following review helpful By Shimager on May 9, 2008
Format: Paperback
When searching for a fair and sustainable performance management system this book brings all about the need mindset behind that system. As for my experience this is what many companies are waiting for. And also employees! They are key to make it happen and this book shows what parts of behavioural science can be applied. A good read for the coming 10 years!
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10 of 35 people found the following review helpful By Aimee on March 22, 2001
Format: Paperback
Barring better judgement, I purchased this book. Most of the titles in this series are god and informative, but this one is so far off center, I cannot recommend it.
His solutions are absurd and have no practical application in the "real world" and are educational theory at best.
Don't purchase this book, don't recommend it - I want my money back!
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6 of 43 people found the following review helpful By A Customer on March 4, 1999
Format: Paperback
I have learned greatly from this book. It increase my knownledge greatly. Upon many researches on the internet and articles, nothing could compare to Performance Management by Robert Bacal.
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