From the Inside Flap
How Do You Define Performance Management?
Balanced scorecard. Six Sigma. Dashboards. Employee evaluations. Incentive compensation. Financial reporting. Performance management means different things to different organizations. Most for-profit businesses, not-for-profit associations, and government entities agree that managing performance is an obvious factor in the success of their organization. But investing your organization's time and resources in a single methodology, however effective, addresses only one piece of the performance management puzzle and fails to motivate the entire workforce—all employees, partners, suppliers, and agents—towards full implementation of the organization's strategy.
PERFORMANCE: Creating the Performance-Driven Organization lays out a comprehensive methodology for achieving a best-in-class performance management system, one that unites all aspects of your organization into a single, interlocking "performance network." The result? Employees become focused on productively and efficiently executing your organization's strategy, resulting in a sustained competitive advantage that drives revenue, cuts costs, and improves profits.
Reading this groundbreaking book will fundamentally change how you think about executing strategy. It outlines a unified approach to performance management that will show you how to:
- Align the objectives, resources, and budgets of the different parts of the organization with the goals, opportunities, and quotas of individuals
- Measure organizational and individual performance
- Reward individuals for performance
- Report organizational and individual performance
- Analyze organizational and individual strategy execution using models and analytics
Out of this model come the building blocks that will show you how to define strategic objectives for the organization, set workforce production quotas, link objectives and resources to budgets, manage workforce competencies and training, and much more.
A consultant to GE, Carl Zeiss, Cigna, Sankyo, Johnson & Johnson, Wyeth, and other Forbes Global 2000 companies, author Mark A. Stiffler draws from his vast experience to equip you with ideas that work in the real world and are supported by real-world examples. He uses case studies and examples of what it takes to build a successful organization to show you how to apply the building blocks of performance management to improve your organization's performance.
Whether you are a CEO, senior executive, board member, or manager; responsible for the whole organization, a business unit, or a department; in sales/marketing, human resources, information technology, or finance,
PERFORMANCE gives you a useful tool and the understanding of how to use it to approach performance management as a dynamic, forward-looking process.
From the Back Cover
Praise for Performance: Creating the Performance-Driven Organization"Effective performance management is a source of competitive advantage. Here is a book that lays out a conceptual blueprint for how to think about it and then execute a common-sense approach to improving performance management at your company. This book offers tools and road maps you can apply and benefit from. It is a must-read for all those who are serious about using performance management as a competitive weapon."
—Jerome A. Colletti and Mary S. Fiss, Managing Partners, Colletti-Fiss, LLC and Coauthors of Compensating New Sales Roles
"This insightful book clearly explains how an organization can transform itself from one where performance is reactively managed to one where it is proactively driven. It is a practical guide for linking strategy with execution, organizational objectives with individual goals, and measurement of performance with rewards."
—Leonard M. Lodish, Samuel R. Harrell Professor, Professor of Marketing, Wharton School of Business and author of Entrepreneurial Marketing: Lessons from Wharton's Pioneering MBA Course
"Performance management has rapidly become one of the key priorities for executive teams and managers at organizations big and small. This book provides insight into the gaps and priorities that must be addressed by any organization seeking better performance."
—Mark Smith, CEO and SVP of Research, Ventana Research
PERFORMANCE provides a practical framework for rethinking what performance management is and how it can be used to better execute strategy. Featuring real-world illustrations and intuitive, practical, and actionable steps to creating a performance-driven organization, this essential guide will fundamentally change how you think about your organization's performance.
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