In this Special Report, Barry Raybould, a leading pioneer in the field of performance-centered design and performance-centered knowledge management systems, gives an executive overview of how to develop a state-of-the-art integrated e-learning, knowledge management, and performance support strategy and highlights some important pitfalls to avoid. He describes the evolution in thinking that has occurred over the past decade in how to design and develop technology-based systems to improve human performance and gives an overview of the process for designing systems for "day-one performance" and of the emerging professional discipline of performance support engineering. A five-level "maturity model" for the integration of departmental functions around the goal of performance improvement is provided to help organizations assess the effectiveness of their strategy and help them move to a higher level.
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Editorial Reviews
About the Author
Barry Raybould is one of the recognized leaders in the field of performance-centered design and performance-centered knowledge management. He is founder of an international consulting firm specializing in performance-centered design and performance-centered knowledge management.
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4 of 5 people found the following review helpful:
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Interest in elearning & performance support? Get this book.,
By "ggery" (Tolland, MA USA) - See all my reviews
This review is from: Performance Support Engineering Part One : Key Concepts (Spiral-bound)
If you're involved in an e-learning or knowledge management initiative you would probably gain something from reading this special report first to make sure you're on the right track. It's easy to get sidetracked by vendors touting specific tools and systems and by the marketing hype surrounding e-learning with the result that you can miss the big picture. This report helps you take a step back and take a wider viewpoint. The sections on the five level performance support maturity model and on the performance support continuum in the report are especially useful when you're working out your strategy. For software developers, designing software that directly supports work processing and learning does not happen by chance. It requires a deliberate process with a defined set of activities and deliverables that build upon each other to achieve the desired result. The method and activities to achieve performance-centered design are not difficult: rather they are different from traditional approaches. These requirements are summarized in this special report and fully detailed in "The Performance Support Engineering Reference Handbook" by the same author which is available separately from z-Shops. The handbook clearly describes each phase in the methodology and how to integrate it into an e-learning or knowledge management strategy or into a software development life cycle. They should serve as a recipe for success and none of the ingredients should be omitted. The significance of the handbook is that it not only articulates a proven methodology to follow, but does such in the context of new goals of integrating support for work processing with knowledge, data, tools, and communications. Before it was written, all development methods were toward achieving successful parts, not the required whole. The reference handbook is different from the other text books on performance support, performance-centered design and knowledge management on the market in that it has been structured as a starting point for someone who wants to develop more structured internal documention of their design and development methodology. To this end it includes process charts, document flows, deliverables, how to's and examples in a three-ring reference binder that can be used to help manage and structure projects. Other texts on the market are much less structured and it is much more difficult to extract this process information. To build a manual like this yourself would probably take a year of effort. Barry Raybould is really one of the only people who could have written this book due to his experience, perspective, and expertise. We should all be happy that he did. I recommend you read the special report "Performance Support Engineering Part One : Key Concepts" first and if you find the concepts useful then get the full handbook. (If you're already familiar with the concepts, just buy the handbook which includes the key concepts report.)
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