Perspectives on Social Media Marketing [Paperback]

Stephanie Agresta (Author), B. Bonin Bough (Author), Jason I. Miletsky (Author)

Book Description

Publication Date: October 4, 2010

PERSPECTIVES ON SOCIAL MEDIA MARKETING addresses 89 of the most compelling and important issues that marketers face on a regular basis when it comes to social media, providing advice and insight on how to deal with each issue from the perspective of two thought leaders in this arena: Stephanie Agresta from Porter Novelli and B. Bonin Bough from PepsiCo. Together, they discuss what social media is, how it has changed the marketing landscape, how to implement a tactical and strategic social media plan across your organization, how to best measure the ROI of a social media campaign, and more.

Editorial Reviews

Review

"Bough and Agresta offer a radically different view than traditional marketers of what it takes to connect a brand with consumers today. In this Perspectives version, the authors explain that social media is about conversations, not campaigns. It is an insightful and practical guide for anyone that struggles with using social media to better communicate with credibility to today's public. Using colorful examples and specific tips, this page turner answers the endless questions we all have about being effective in the digital space." -Julie Hamp, Chief Communications Officer, PepsiCo

"You want to meet people who are in the thick of defining this new space? Agresta and Bough are on the front lines. They spend their days convincing the big dogs that this is THE game. Learn from them, or reinvent the wheel…" -Chris Brogan, New York Times best-selling author of Social Media 101

"The true promise of social media lies in the balance between online and offline relations and the investment businesses make in each. Stephanie and Bonin are walking examples of this balance and we can all learn from them, including me.." -Brian Solis, author of The Complete Guide for Brands and Businesses to Build, Cultivate, and Measure Success in the New Web

"If you need guides to lead you through the dark woods of social media, you couldn't be in better company than Stephanie and Bonin. Their advice and real-life examples will light the path for you." -Charlene Li, author of Open Leadership and founder of the Altimeter Group

"There's a whole lot of talking in social media and the new web, and what I love about Bonin and Steph is that they're two of the few people that are actually doing the doing..." -Gary Vaynerchuk, co-founder of VaynerMedia and best-selling author of Crush It

About the Author

Stephanie Agresta has been a force in the online marketing industry for nearly 15 years. An expert in social media, affiliate program management, and Web2.0 strategies, she is a sought-after speaker at industry events. Her mission is to connect people, ideas, products, and services using digital technology in new and inventive ways. Agresta started her career with iVillage, a women-focused web destination and one of the first websites to build community online. She went on to hold prominent sales, marketing and business development roles with Internet powerhouses such as Barnes & Noble.com, Register.com and SpaFinder. With Commerce360, a search marketing firm funded by First Round Capital, she launched an Affiliate Marketing Division and served on a management team alongside nationally recognized technology executives. She's currently Global Director of Digital Strategy and Social Media at Porter Novelli, a leading PR firm.

B. Bonin Bough is the Global Director of Digital and Social Media at PepsiCo. In this role, he oversees digital strategy and the implementation of social media tools and techniques across the company. Bough has been instrumental in integrating social media and the "online conversation" into PepsiCo's overall brand vision, engaging online consumers, and tracking behavior and trends that the brand can leverage successfully. Previously, Bough was the Executive Vice President and Director of Weber Shandwick's global interactive, social, and emerging media practice, leading strategic programming for the agency's top clients, including MasterCard, Federation of Colombian Coffee Growers, BestBuy, Electrolux, Ambien, MAC Aids Fund, and Honeywell. Prior to this, Bough was a founding member and Senior Vice President at Ruder Finn Interactive (RFI) and ran the interactive strategy unit for eight years. Bough's achievements in the world of interactive marketing have won him numerous awards, including a Webby, Stevie, Golden Pencil, Sabre, Big Apple, Com Arts, and SXSW Viewers Choice for MrPicassoHead.com.

Jay Miletsky is CEO and executive creative director of Mango(formerly PFS Marketwyse), a leading marketing communications agency in the New York metro area. His marketing work has included successful consultation and campaigns for companies including Hershey's, AmerisourceBergen, Emerson Electric, JVC, The Michael C. Fina Company, and more. Miletsky is a featured speaker for numerous companies and seminars as well as a guest lecturer for universities. He is the author of 10 books, including Perspectives on Marketing and Perspectives on Branding, and he blogs regularly at jaymiletsky.com and getperspectives.com. You can follow him on Twitter at http://twitter.com/jaymiletsky.

Product Details

• Paperback: 304 pages
• Publisher: Cengage Learning PTR; 1 edition (October 4, 2010)
• Language: English
• ISBN-10: 1435456521
• ISBN-13: 978-1435456525
• Product Dimensions: 6 x 0.9 x 9 inches
• Shipping Weight: 1 pounds (View shipping rates and policies)
• Average Customer Review: 4.3 out of 5 stars  See all reviews (23 customer reviews)
• Amazon Best Sellers Rank: #234,879 in Books (See Top 100 in Books)
  • #69 in Books > Computers & Technology > Business & Management > Social Media for Business

More About the Author

STEPHANIE AGRESTA

A pacesetter in digital media for nearly 15 years, Stephanie Agresta leads digital strategy and social media campaign development for the global public relations firm Porter Novelli. In this role, she is instrumental to developing digital media initiatives for some of the world's largest brands, including Microsoft, Windows Mobile, PepsiCo, Hewlett Packard and P&G.

Stephanie led the effort to make Porter Novelli the Digital Agency of Record for Bel Brands. She also secured AOR relationships with Blog World and New Media Expo, as well as partnerships with Twestival, Internet Week and Social Media Week, for which she serves on the Global Advisory Board.

Prior to joining Porter Novelli, Stephanie founded Stephanie Agresta Consulting, a digital media and marketing firm with numerous successes in forging partnerships with digital thought leaders and emerging technology companies. In 2008 she launched "Bloggers Lounge,"
a networking hub for digital media influencers at the annual SXSW Music and Media Conference. That same year she partnered with Brian Solis, author of P.R. 2.0, to found the leading social media event brand The TechSet.

Stephanie began her career with iVillage.com, one of the first sites to build an online community. She went on to hold prominent sales, marketing and business development roles with Internet powerhouses such as Barnes & Noble, Register.com and SpaFinder.

A popular speaker at industry events, Stephanie has sat on panels at Web2Expo, Blog World, SXSW, BlogHer and Mashable conferences. She was recently appointed to the Board of Directors of the Social Media Advertising Consortium (SMAC), where she serves alongside executives from Ford, IBM, Intel, Pepsico and Razorfish.

Stephanie was named to PR Week's "40 Under 40" for 2010. Her first book, Perspectives on Social Media Marketing, co-authored with B. Bonin Bough of Pepsico, is set for release in October 2010.

Most Helpful Customer Reviews

2 of 2 people found the following review helpful

4.0 out of 5 stars Decent Primer on Social Media February 18, 2011

By Dr. Bojan Tunguz HALL OF FAMETOP 50 REVIEWERVINE™ VOICE

Format:Paperback|Amazon Vine™ Review (What's this?)

Social Media has almost exploded in recent two to three years, and has suddenly become the main way of consuming information online for the significant number of Internet users. Consequently it has become increasingly important for all sorts of organizations to adjust their online marketing strategies in order to take a full advantage of the power of social media. In the early days attempts by even the largest corporations to reach their users through social media were haphazard at best (see for instance Twitter Power 2.0 for a few examples of good and bad use of Twitter by several companies), but over the last year or so this mode of marketing has really come a long way and has matured considerably.

"Perspectives on Social Media Marketing" aims to bring some up to date insights into this new mode of marketing. The book is organized around 89 topics/questions. Each question is answered by Stephanie Agresta, who represents the perspective of marketing agencies, and by B. Bonin Bough, who represents a brand perspective. These two seem to be quite familiar with this topic and are able to respond to each of the questions in a fairly informative and detailed manner. Nonetheless, the responses feel more like sales pitches than educationally motivated explanations. I find this rather odd, since I presume that whoever is reading this book is already "sold" on the whole idea of social media marketing. The responses are also filled with some mild jargon and overhyped ideas and terms. There are a few useful actionable hints and strategies, but these tend to be few and far between.

Overall, this is a useful book if you are new to social media marketing, as it will provide you with some basic ideas of what this kind of marketing is all about. However, if you are considering launching a social media campaign, or are interested in promoting your product or service through social media, then you may be disappointed in the amount of useful advice that this book contains.

1 of 1 people found the following review helpful

4.0 out of 5 stars A good overview of social media May 6, 2012

By James Beswick TOP 1000 REVIEWERVINE™ VOICE

Format:Paperback|Amazon Vine™ Review (What's this?)

I enjoy Stephanie Agestra's blog and articles I've read over the years and she's ideally placed to write a book like this. With such a new and changing topic, the authors wisely take the approach of exploring issues around social media than providing a specific road map for readers. The question/answer format definitely covers a considerable amount of material and I'd recommend this for anyone looking to create or develop their business' social media presence. Since there's no one way to employ social media that works for every organization, this book suggests there are good questions to ask to help you develop your plan.

1 of 1 people found the following review helpful

5.0 out of 5 stars Great reference book! June 22, 2011

By J. Kennel VINE™ VOICE

Format:Paperback|Amazon Vine™ Review (What's this?)

I like the two perspectives presented in this book. The book is written in a Q&A format, so the reader can feel like they are in the room with an expert answering directly to them. This is a good reference book to have handy to look up questions by topic. I marked up the book a lot to make things even easier to find. I would say this could be for people just creating a web site for the first time, but more likely it is for those who have a site and are trying to get better at keeping up with a current marketing plan online.

The book will help businesses see how to refine their use of social media, and also really helps the decision maker see what time and manpower it will probably take to keep up with this marketing. Many individuals have accounts on Facebook, Twitter, LinkedIn, etc., but to actually use them to attract business and connect with a business audience and customers is a whole other animal.

The book made me think: what businesses can most effectively use social media and how? Can lawn services? Realtors? Dentists? Therapists? Chiropractors? Surgeons? Hair salons? Lawyers? Public schools? Many businesses lend themselves to jumping in and connecting via social media. Others that I just mentioned would need to consider the time and attention/maintenance needed to keep up with tweeting, posting, and other connections.

I think any business owner or marketing department would benefit from having this book around to continually consider how to get more connected. The book can definitely help you see what little things can help your business be more current, and also what things to avoid. For example, some companies very successfully allow and encourage their employees to use social media to connect with customers. For other companies that would be a waste of time and could really do more harm than good.

Final thoughts: this book can help you see more of the big picture and what large companies are doing, so that you can begin to consider and plan what social media can do for you. Even if you begin connecting on LinkedIn and slowly network with others, you can learn so much from the multitude of wise professionals on there.

The book shows you that just because you built it does not mean they will come, but there are LOTS of ways to salt their oats and get your company known.