Most helpful critical review
71 of 78 people found the following review helpful
Didn't work for my cats...BEWARE SELLER OZBO
on October 1, 2012
I bought this product for my two cats because we just bought a new leather couch and I knew they would see the new couch as their new scratching post. This product arrived as described, though it wasn't as sturdy as I would have liked and wobbled back and forth a little. For some reason, neither cat really likes scratching it. When I put it next to them, they sniffed it for a few minutes, batted the toy that comes with it around, and then walked away. I have had it for a week now and it looks like they have scratched it a little bit, but not as much as I hoped. I guess they simply prefer those cheap cardboard scratching mats that leave pieces of cardboard all over the house. Maybe they see it as not sturdy enough...who knows what goes on in the mind of a cat :)
When the product arrived I read the instructions and it said something about not letting your cat use this without supervision and to store it away when you aren't there. Isn't a scratching post supposed to be available at all times for them to scratch, especially when you aren't there, so they don't scratch something they aren't supposed to? I found that warning strange and off putting.
I know this section is where we are supposed to review the product, but I do have to warn others to be careful with the seller OZBO. I ordered (and paid extra) for expedited shipping because we wanted to have this before the couch arrived. When I ordered expedited shipping, it said the product would arrive in 1 to 3 days. On the third day, I checked the account and found out that the seller hadn't even shipped the product yet. I wrote them an email and they shipped it out, but unfortunately it did not arrive for another 3 days. That is 6 days after I ordered it and 3 days after it was promised. I pointed this out to Ozbo and they refused to compensate me for the cost of expedited shipping because, as they said, shipping does not include handling time. When I said that didn't make sense and no one would order expedited shipping if it wasn't expected to ship ASAP, I was rudely told that that was their policy and basically just to deal with it. BOTTOM LINE: BE CAREFUL WITH THE SHADY SELLER OZBO.