Customer Reviews

Philips 42PF9730A 42-Inch Ambilight Widescreen LCD HDTV

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1 star:		(2)

 

 

I had this TV for about 9 months when a buzzing noise started and the TV picture started blacking out. The TV was still covered under the 1 yr manufacturer's warranty. I had a Philips authorized service center look at the TV and deem that the power supply needed to be replaced. It has been a nightmare getting the TV back. My TV is basically being held hostage by Philips. The part is on back order with no end date in sight. They are the absolute worst Customer Service group that you could ever encounter. They give you nothing but canned non answers and are totally uncooperative and not helpful. I am still without my TV and it has been over 5 weeks now. Philips is one of the worst companies that I have ever dealt with and I wouldn't recommend that anyone purchase this or any other TV from them.

I have had this television since February 2006 and it has been a total disaster. I have the 42 inch but the 37 inch has the same parts so this review applies to that set as well. When I brought the set home I hooked everything up immediately. I wanted to have my cable box, DVD player, Xbox 360, PS2, and Sega Dreamcast all hooked up before I powered the set on...bad idea. After an hour of dealing with tangled wires I hit the power button on the TV...and nothing happens. The set was dead on arrival. The retailer refused to take it back and I was forced to deal with the "authorized service centers."

To make a long story short, it is nine months later, the set still does not work properly (but at least after a total replacement of the power supply it will turn on), and Philips refuses to take the set back because only one of my four trips to the authorized service center was considered a "major repair." The following are the problems I have had with this set:

1. No power

2. Loose connection of HDMI wires (internal, not the plug on the outside)

3. Blown out speaker

4. Mysteriously loses signal and goes into "sleep mode"

The worst part about it is the authorized servicers in the New York City area are totally unreliable. It takes weeks for them to get parts, they don't answer their phones, one servicer made an appointment (which I took a day off of work for) and never showed up, and servicers will frequently respond to complaints by saying "We will call you back" (they never do).

This set is a complete mess. I will never buy another Philips product again. Stay away from this set and everything else that this manufacturer makes.