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18 of 18 people found the following review helpful:
4.0 out of 5 stars
How to Fix Audio/Video Problems, January 17, 2010
This review is from: Philips 42PFL3704D/F7 42-Inch 1080p LCD HDTV (Electronics)
I agree with many of the other reviewers that this is a solid TV for the price.
The sound and picture issues appear to be associated with the version of the firmware that ships with the product. You can upgrade the firmware rather easily by downloading the update (42pfl3704d_f7_fus_aen.zip) from the Philips Support site ([...]), loading the appropriate version to a USB drive, unplugging your TV and then plugging the USB drive into the available port on the side of the TV. When you plug the TV back in and power it on, the firmware will upgrade automatically.
Direct link: [...]
One final note, I tried to copy this firmware from a Mac to a USB drive and the TV would not recognize it. I advise to download the firmware to a PC and then copy to your USB.
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23 of 25 people found the following review helpful:
1.0 out of 5 stars
NO Warranty possible, December 1, 2009
This review is from: Philips 42PFL3704D/F7 42-Inch 1080p LCD HDTV (Electronics)
We bought the tv in January and have had problems ever since. Without warning the sound instantly goes to a blaring static sound. No voice or other sounds, just horrible static. Picture remains fine. We called Philips and they said we could trade our new tv for a "refurbished" unit. OR we could get it serviced if we sent it to Bartlesville, OK (no service in OKC or Tulsa) or Denver, CO. What good is a 1 yr warranty if there is no place to do warranty work or they will only send you someone else's headache. Will do all I can to prevent others from getting ripped off by Philips.
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34 of 39 people found the following review helpful:
2.0 out of 5 stars
Service Issues Override Anything Else, November 1, 2009
This review is from: Philips 42PFL3704D/F7 42-Inch 1080p LCD HDTV (Electronics)
The same weekend I received my TV, it broke for the first time. It would only display the Philips logo and never an actual picture. After talking to their service center, it was going to take weeks to fix the problem. Then, a couple of days later as I was deciding whether to return the TV or have it repaired, it worked again. The same problem came up every few weeks and would take an hour or so of reset before working properly.
Then, a couple of months after I bought it, the picture tube went out.
When it worked, the picture and sound was fine, but what good is a TV that breaks a few days or months after you buy it?
Nothing could convince me to buy another Philips product based on my experience. I bought this TV based in part on the good reviews here, but I was very disappointed with my purchase.
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