Customer Reviews

Philips 47PFL3704D/F7 47-Inch 1080p LCD HDTV

5 star:		(2)
4 star:		(2)
3 star:		(0)
2 star:		(0)
1 star:		(2)

 

 

Purchased this TV recently at Costco and find it to be a great value. Picture is nice and clear, great sound, overall happy with the purchase especially for the price.

I've had this TV for about a month and it's been great. Its a fantastic size, the sound is great, perfect HD picture, and you can see it very clearly from even wide angles (which a lot of LCDs do not do well). I read some reviews that the black contrast was not great on this set, and I have noticed that in some dimly lit scenes, but it has not been a very big noticeable problem. Overall, for the price I paid, I feel like I made an investment in a great big-screen TV

As soon as the warranty expired 1 year the display started flickering. Philips response? "So sad, too bad, out of warranty!".

I'll briefly say that the tv works fine. I did notice one potential issue with ordering TVs online, though. If you order a tv in the winter, you might be careful that delivery doesn't leave it on your front step in freezing temperatures potentially for hours. That nearly happened to me, and I doubt that sensitive parts expanding and contracting in extreme temperatures is very good.

This TV looks and sounds great.I don't know much about spec.s but I hooked it up to my HD DVD player and X-Box and the picture was amazing.The sound is great too.I also got a Cheetah mount and everything went smoothly.It was up and running within the hour of placement.
Did I say I love this TV?

I purchased one of these TVs from Sam's Club in May of 2009. Once I brought it home and hooked it up I found that the speakers would cut out from time to time. I contacted the Philips customer service hotline and had a technician in my house by the beginning of October! Unfortunately, Philips had contracted their repair services to a moron that didn't know anything about the warranty process. After waiting 2 weeks for the original repairman to move my claim along, I decided to contact Philips again. Ultimately, Philips put me in touch with a repair shop about an hour away from my home. Once they came out to my house they replaced the Audio/Visual board in the TV and told me it would be fine.

The next day my wife and I watched a movie. The sound was working; however, the TV had difficulty turning on. I had to fiddle with the power button for up to 10 minutes to get the TV to come on! I called Philips and the repair shop to arrange for another repair. The repairman came to my home, disassembled the TV, and found out the A/V board they had installed was bad. In addition, one of the speakers had blown a capacitor and destroyed the speaker cone! The repairman said he would have to order the speakers as a replaceable unit and come back next week to do the installation.

By this time it is the end of November and I had already spoken to 15 different people at the Philips customer service hotline (I wrote down everyone's name). Finally, Philips told me that they would give me a "refurbished" TV in exchange for the piece of junk instead of having the repairman schedule another service call. The only problem is that I have to wait 2 to 3 weeks for shipping. Or I can give them my credit card number so they can ship me the "refurbished" TV immediately. Once I receive the "refurbished" TV I can send them the piece of junk and they will remove the hold on my credit card.

I decided to ship the piece of junk to them and wait for the "refurbished" TV. While I wait for the freight company to come pick up my piece of junk I decided to watch a movie without sound going through the TV. I watched about 1/2 an hour of a movie and the screen turned pink and the TV shut off. I can't turn it back on! I tried for over half an hour!

I called customer service rep number 16 to give him and update on my piece of junk. Of course, he can't help me and tells me that I probably won't even get an apology letter I requested from his supervisor or company.

Now I have a 47" piece of plastic that cost me $1000. I took it off of the entertainment center and put it on the ground. I hope my dogs chew on it. That would be ABOVE the quality of this piece of junk. I get to wait 3 to 4 weeks for a "refurbished" TV. I asked for my money back but Philips said they can't do that at this time. I would have to receive the "refurbished" TV and it would have to be broken as well for me to get my money back. I am never buying another Philips product in my life. EVER!