Customer Reviews

Philips 50PF9830A 50-Inch Ambilight Widescreen Plasma HDTV with Pixel Plus 2 HD

5 star:		(1)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(2)

 

 

I'm an extremely dissatisfied customer of Philips and I own the Ambilight model (50PF9630A/37). Well, I kind of own it. I pay for it while it sits in the service center. I had it for 7 months prior to the recall of almost 12,000 Philips TVs with certain Ambilight parts in them. A technician came to my home to replace the faulty parts three and a half months ago and it's been in the shop since that day. I have been on the phone with Philips over and over throughout this ordeal while they've sent part after part after part to the service center, in failed attempts to get my television working again. Their customer service is horrible and they are adamant that they are going to do everything they possibly can to avoid replacing the unit, no matter how long it takes. I have been told multiple times by their "customer service" reps that there is NO TIMEFRAME in which they must complete a repair before finally deeming the unit unrepairable AND to top it off, my warranty will still expire at the date of purchase, even if they still have it in their possession at that time. Basically, if they keep it for two and a half more months and get it working long enough for them to drop it off at my house, I'm on my own. I'm not a plasma expert by any means, but I hope this helps you and anyone else that reads this in making an informed decision on atleast which brand NOT to buy.

I own the 50" Ambilight and it has turned out to be a fantastic TV. At first, my wife and I were a bit skeptical that the ambilight was just a gimic, but we went ahead with the purchase. As it turns out we both LOVE the ambilight feature. It really adds a level of depth to movies that you have to see to believe. The picture quality is fantastic as well.

I too was a victim of the recall. There was a problem with the shieling around the ambilight bulbs which had caused problems in a few TVs. It was extremely easy to schedule an apppointment through Philips, and within a week a technician came to my house and fixed the issue. It was a 30 minute appointment. Not sure what happened with the fellow whose review is below this one.

I'm extremely satisfied.

Unfortunately there are people rating and reviewing this model and other Philips sets that they don't even own, or have ever seen. You will see some examples of this if you read the other reviews on this set. They may have had bad luck with one Philips TV or product so I guess they think its ok to just click on any old model and give it a poor rating. I have two 50" Philips plasmas and two of there DVD players and I am extremely happy with all of them.

I purchased one from Amazon. When it was delivered and installed, I realized that it was a refurbished with a big stamp on the user manual and red ink to cross out the serial number at the back of the TV. The front black frame was falling off. I wanted Amazon to replace it with a new one. Amazon customer service agreed that what was advertised should be new TV. But, they were not able to find a new one so I was offered a refund. The problem is that I need to call Dish HD to cancel HD installation (if possible, etc.) and take another day off to wait for the pick up.

Do not buy this TV from Amazon unless you like used plasma TV.