Philips PCRW464K 4x4x6 External USB 2.0 CD-RW Drive

by Philips

Product Details

• Shipping Weight: 6.1 pounds
• Shipping: This item is also available for shipping to select countries outside the U.S.
• ASIN: B00005AVCG
• Item model number: PCRW464K
• Average Customer Review: 2.3 out of 5 stars  See all reviews (25 customer reviews)
• Date first available at Amazon.com: November 15, 2001

Customer Reviews

Most Helpful Customer Reviews

9 of 9 people found the following review helpful:

1.0 out of 5 stars waste of time and money, July 26, 2001

By A Customer

This review is from: Philips PCRW464K 4x4x6 External USB 2.0 CD-RW Drive (Personal Computers)

I understand this can work only on 95/98. If you are on Windows 2000, the CD creator software that comes with it cannot recognize the drive.THIS IS NOT MENTIONED IN THEIR SYSTEM REQUIREMENTS..

11 of 12 people found the following review helpful:

1.0 out of 5 stars Avoid it.. Breaks after 20 Cds and the worst Service Support, May 31, 2001

By A Customer

This review is from: Philips PCRW464K 4x4x6 External USB 2.0 CD-RW Drive (Personal Computers)

DON'T BUY IT. The first problem I had was with the Easy CD Cretor (what a piece of...). I could not write a CD at 4x, only at 2x. I bought Nero Burning ROM and I could write at 4x.... but... The drive worked fine for 2 month, when I only successfully burned about 25 CDs. I lost about 20 more, due to a kind of Laser Power Failure error. One day it was working and the next it stoped working. I called Philips Customer support and they asked me to send them the drive for repairs (by UPS, 8 bucks). Then, after 4 weeks they sent me back the drive. Guess what?. The unit I received wasn't the same unit I sent them, because I compared the serial numbers and didn't match. I called Philips Support again and they told me that they send REFURBISHED unit in exchange for the damaged ones!!!. They DO NOT exchange with NEW units. Now I have another's guys CDRW drive, with a scratched and dirty enclosure, not like the new-alike one I sent them.

7 of 7 people found the following review helpful:

1.0 out of 5 stars Horrible, May 31, 2001

By A Customer

This review is from: Philips PCRW464K 4x4x6 External USB 2.0 CD-RW Drive (Personal Computers)

If I could give this product 0 stars, I would. I bought this CD burner after seeing on the box that it's advertised to be compatible with Windows 95, which I have. I'm not a computer genius, but the instructions seemed easy enough to follow. Boy was I WRONG! The instructions are fine but after numerous attempts to install the drive I noticed that one of the instruction manuals referred Windows 95 users to the Windows 95 Installation instructions in ANOTHER manual, and no where in that other manual did it say a thing about Windows 95 at all. To add to the aggravation, the instructions say that you have to have Windows 98. Why then did they say their drive is compatible with Windows 95 when you can't set it up with Windows 95? I agree with the other reviewer who couldn't find any support numbers. I checked the web address in the manual and found NO online help that actually helped, and then I noticed a different web address on the box and finally was able to find a customer service hotline but it was closed over the Holiday. Poor customer service (if any at all), misleading advertising, and an all around bad experience add up to a lost customer for Philips. If you're considering buying this drive, do yourself a favor and DON'T!!!