Customer Reviews

Philips PCRW804K17 CD-RW Drive

5 star:		(1)
4 star:		(2)
3 star:		(1)
2 star:		(0)
1 star:		(12)

 

 

This thing is a piece of junk. It worked OK for about a year, only ruining 5 or 6 CDRs. Then one day it started opening and closing on its own, almost constantly, every time my computer was on. It's like it was sticking its tongue out at me! It hangs up every time I try to burn a CD now.

I called Philips tech support, but they told me it would cost me ($) to talk to them, since it was out of warranty, and they couldn't guarantee the expensive conversation would solve my problem. Then they referred me to their cryptic website, where I could supposedly get free tech support. I have emailed them with my problems, but no one from Philips has contacted me. They probably know they have a lemon on their hands, and are scared of all the angry customers. Seeing all the bad reviews on this site just confirms that.

I bought this drive 1.5 years ago because it had both good price and a well known brand name attached to it. It did have some quirks like hanging my system now and then and ruining a few disks but it worked well nevertheless. All of a sudden it quit working yesterday! It first stopped detecting CD-R's and then, over the span of one day, stopped working alltogether. Sometimes I can open the tray when the system freshly boots but that's all. It just sits there and clicks non-stop. When I tried to find some information on Philips web site it looked as if they never produced this drive at all. There was no information about it whatsoever on their website.

I guess I was luckier than most since my drive worked for 1.5 years but I didn't burn a huge volume of disks on it. So the price per CD burned turns out to be quite high when you factor in the price of the drice that I have to throw away.

Shame on Philips for producing a product of such poor quality. Get some other brand. There is plenty to choose from.

I purchased this type of CDRW and had problems from the start. The store I purchased it from refused to accept it back unless the manufacturer provided proof it was defective.
When I contacted the Philips Tech group, all I received was automated messages about how to install the device and a number to call if that didn't work. When I called the number, they told me my operating system was defective. When I installed a different operating system and the CDRW still didn't work, they told me it was my computer. when I replaced my computer, they told me the warranty was over. When I went to look for technical data on the CDRW, the Philips USA website was unable to locate the CDRW type PCRW804K17 or even PCRW804. I would recommend trying a product from a different company. My CDRW does make a moderately good placeholder for an empty computer bay.

Just got a PCRW804K17 on ebay for $12.00. I thought WOW!! What a deal!!! Sure, it was an older model, but was in mint condition. I soon found out why. It never worked, therefore was never used. This piece of JUNK does not work with XP, and apparently from all the other reviews (and searching myself) Philips has not released drivers for XP. After searching Philips website, it appears they tried to cover up making this drive. I only wish I had did my homework (reading reviews) before placing a bid.

Bad dirve, bad service. Will never touch phlips computer hardware again.They said they will call you back with a solution, they never did. And it happened more than once.
(BTW, I am a computer geek. Do not tell me I do not know how to install a cdrw drive. It even wont recongize a music cd).

I cannot find the XP driver for the PCRW804K17 CD-RW Drive. All of my searches found other users looking. No luck on Philips' website. Perhaps I'll try to email them, or use their live assistance; but I don't think I'll have any better luck than the other countless users who failed in this approach.

I WILL NEVER BUY A PHILIPS PRODUCT EVER AGAIN!!

I've had this drive in my computer for over a year now
and I have only one slight complaint.
The little silver door that flips down broke off.
Other than that it works fine.
I have only made a few bad burns,
and I can be honest and say they were probably my fault.
This is a GOOD drive for the money.

I bought this burner locally and it worked great for 6 months and then just quit... When I saw it on Amazon.com for a good price, I ordered another one. When I ordered it, I was actually buying it from a company [affilated with Amazon.com]. The burner came defective right out of the box. When I called [them] for a refund, to buy another brand I was told they would replace it... No more Philips... for me...

I bought this CD writer and I trusted the brand name, I was right. There were no problems, any thing I needed was in the box. It was very easy to install and burn CD's. Thank you Philips.

I bought this August last summer... I thought a cd-burner for that price was a great deal. I have had Philips Consumer electronics in the past and they have been reliable. Well philips should stick to TVs and leave computer equipment to the people who know how to do it. When it worked, for every cd it burned, it wasted at least another one. A couple weeks ago it would mess up before the table of contents was even finished and it is still doing it now. I have wasted to much time trying to get it to work. Sorry, but I want my products to work reliably for a few years not unreliably for a few months. I will replace it with Sony or whatever gets good reviews.