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254 of 270 people found the following review helpful
on January 6, 2013
I rarely write reviews, but in this case I felt I must.

As most people, we bought these to use for our children in the back. This was about 2 years ago. Overall, I really liked them. 9" screen, decent volume, reads most DVDs with no problems (although there was one MickyMouse Clubhouse DVD that it refused to play). My biggest gripe with these out of the box was the dual power cord rather than a master-slave configuration where turning the main unit off also turned off the second screen. But that's wasn't a big deal.

But over two years, I've gone through several of these sets, and every single one had the same problem. The second screen would stop working. It would turn grey/white with lines through it. Best to describe it as a grayscale plaid.

First set worked for months, at which point the second screen went out. Seemed to be hit or miss whether it would work. Returned and the next unit had the second screen problem right out of the box. Returned again and third set worked fine for about 9 mos. That's when it started acting up again. I found that by pushing on the upper right and lower left of the screen, it would work. So that was the drill, turn on, and if messed up, give it the old Fonzy tap on the corners to get it working. But it got progressively worse.

Finally when I had enough, I opened the unit up (six screws) and some plastic catches. Not bad. Then I immediately found the problem. The screen is connected to the PCB by a flat ribbon. This is a very common connection method used on many electronics. The ribbon gets inserted into a connector and a plastic latch is pushed down to hold it in. This plastic latch had come loose and wasn't allowing a reliable connection anymore. So I reseated the latch and everythin worked fine.

For a few months that is. Started acting up again and it was the same problem. I identified the connector and it's cheap junk. For only a few cents more, Phillips could have used a more rugged design for vibration environments. But that's cost cutting chineese manufacture for you.

After the second time of reseating this plastic clip, I added some RTV to keep it down. That only lasted a few months before it went out again. Next time opening it up, the entire plastic clip broke off the connector, RTV and all. There must be some internal stress on this that causes the problem. I ordered a new ruggedized connector from Digikey, brought the PCB into work and had one of my techs replace the connector. Now it works fine, but again, not everyone works in the electronics industry like I do and have those resources. Still, for something to break like this, I'm not sure the replaced connector will last either.

For most people, I'd stay away until Phillips redesigns this product to be better.
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118 of 130 people found the following review helpful
VINE VOICEon September 19, 2010
We have this mounted in the car and it is been use day in day out. From short grocery store trips to long weekend road trips. Plays every thing that has been thrown at it. Never had a single issue, no skips or freezes. Robustly built and comes with all the necessary cables and strips to mount on the head reset. Either you need 110V or 12V in the rear of the car. Then just push the wires through the sides of the car-seat back and be done. Nice and clean, it looks very professional. It also has headphone output, so that I dont have to constantly bombarded with go Diego go song all the time. Video is bright and crisp, it has a good viewing angle even during day time. I wish it had support for battery so that we can use it during camping. It constantly needs to be connected to power. Apart from that I have zero complaints. Fantastic price for dual screen DVD that works all the time. It can continue to play where it left every time the car starts, a must for long trips. I dont want to go back and tinker with it when ever I stop for gas or coffee break.
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54 of 67 people found the following review helpful
on August 28, 2010
I'm a little surprised by the low reviews on this, but I can't speak as to DivX support, and I knew going in that these are single player, linked systems as I researched on Philips website. These are great little DVD players for the car if you don't mind having only one DVD player to control. I thought the picture on these were good, sound is also decent (took another set of these to get it working, but I'll explain later) and these strap very well to the headrest or seats. I love that they don't wobble around. They are secure which ultimately makes them safer for kids to use in the car. There isn't a remote, but to be honest, I used to try to use our other player's remote and it was a miserable experience from the front seat. (My kids are too young to control the remote themselves)

Now for the bad....these are made by Philips, thus my four star review. I have another Philips portable DVD player and had to send it back to them for replacement after two months - it refused to read the discs anymore no matter how you put them in there. They ended up sending me a new one, but it took a month or two. As far as this specific set, I ordered this and had to send them back to Amazon immediately as they did not produce any audio whatsoever. No audio through headphone jack or through speakers on units with volume all the way up. Amazon was great as always. They had me another set of these within two days and the newer set worked perfectly.

These are great players when they are working. They fit the car well, right height, good picture and sound, and they don't skip. I can't speak to long term durability yet but am a little put off by having to get another set of these just to get one that was fully operational. It's kind of a gamble, but I have dealt with Philips support before and found them to be responsive within the warranty period. This was a much cheaper and better option for us to purchase rather than having the DVD player built into the car so I figure even if I have to go through a couple of these, I am still way ahead money wise of where I would have been. I saw Philips is coming out with a set of 9 inch dual players that do allow both units to play different things but haven't seen it hit Amazon yet so keep that in mind when deciding.
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27 of 35 people found the following review helpful
on May 11, 2011
I looked forward to buying this even though some reported quality issues in a few other reviews. But hey, nothing is perfect, there is always a few yield failures, chance of getting hit is low if quality is reasonable.

I received the new players and my kids loved them.

YET *** After 2 weeks the slave unit (without the DVD drive) had the video die. At first I thought the A/V cable between the 2 units got loose as it is a short cable, too short by about 1 foot. The problem was not the cable.

Philips online chat support was nice but it did take them 12 days to send me the replacement unit.

OK, almost a month after purchase I received the replacement unit and the kids loved the dual players, UNFORTUNATELY *** The replacement unit also had the slave unit video die after only 1 week. UUGGGHHHHHH, This is a design issue, my babies don't touch the unit, their is a defective design. I just finished online chat support with Philips and they are going to send me another replacement unit........

Too bad the reliability / quality is very poor. I would not buy again.

June 2, 2011: Got another replacement unit from Philips;
June 17, 2011: SLAVE UNIT STOPPED OUTPUTTING VIDEO!

AAAAHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

Everything about this unit the kids love.... for about 5-12 days until the video of slave unit stops working!!!!!

Note, my last Mustek portable DVD player lasted 4 years of everyday car use before giving up the data.......
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6 of 6 people found the following review helpful
on May 26, 2014
easy 1 2 3 put together awasome sound, kept the kids quiet on our 6 hr road trip simple and affordable came fast even had the orig recipet so i can claim my warranty if needed!!!
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55 of 74 people found the following review helpful
on January 14, 2011
Bought this product, worked great for a few hours but then the second screen abruptly went dark. I couldn't believe it went kaput that fast, but I checked all the connections and settings very carefully. No dice.

Took it back to the place of purchase for another one. SAME thing happened: it took a bit longer but again the second screen stopped showing video (though it continued to play sound).

Once I could see as a fluke, but not twice so my recommendation is to avoid this Phillips product. Too bad because it has nice sized screens and decent image quality when it was working.
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5 of 5 people found the following review helpful
on January 17, 2011
I bought this as a Christmas present for my 2 nieces...The quality of the picture is very good, and it is very easy to set up...Glad I bought the 9 inch monitor over the 7 inch..
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9 of 11 people found the following review helpful
on June 19, 2013
Purchased these screens in Nov. 2011 and within 6 months the 2nd screen quit working. Philips replaced them under warranty and within 2 months, the same thing happened. We then requested another replacement (3rd set within a year) and Philips took 4 months to get it to me after having warehouse/shipping issues and losing my order. The latest replacement (a refurbished set) quit working within 2 1/2 months, the players won't even recognize a disc. We are now getting a refund of our original purchase price from Philips. Definitely a product to avoid.
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6 of 7 people found the following review helpful
on May 24, 2014
We ordered this item "new" and received it quickly. When we opened the box to install it, most of it was new and properly wrapped. Except the main unit. It did not have the peel off static anti-scratch film that the slave screen had. Residue was noticed on the top of the main unit, consistent with tape being place on it. It was subsequently discovered that the latch used to hold the unit closed was not operational. I'm guessing the prior owner tried to keep it taped closed.

We are sending it back. I am very frustrated with the attempt to sell a clearly used and broken item as new. This is the second electronics related purchase made in 6 months from Amazon where a new item was purchased but delivered as used.

We are hoping Amazon's return process will continue to be great and an actual new item can be reviewed soon...before we drive to Disney...
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16 of 21 people found the following review helpful
I had been searching for a Dual DVD set for my van for long trips, as we make an average of 1 per month, that either had a battery back up or would pick up where it left off with power loss. I had the 7 in screen model of this player (and have gone through a couple other sets) and I was very tired of having to find the place where the movie was each time I stopped to get gas, food, use bathroom, etc. This set did exactly what it said and picks up right where it left off. Love the bigger screen too.
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