Customer Reviews

Philips Sonicare Essence HX5352/46 Power Toothbrush with 2 Handles

5 star:		(16)
4 star:		(7)
3 star:		(4)
2 star:		(1)
1 star:		(3)

 

 

I owned an old Sonicare for many years. It was a great product.

After five years, I purchased a new one. This was after Philips bought the company. It failed in a year. They replaced it, but with another model, which they said at the time was better. The replacement has now failed after a few months. They refuse to replace it again.

What's interesting is that I had inadvertently called the professional customer service line (for dentists and the like) a few minutes before that call. There I was told the replacement model they sent me had a known history of failures and they would replace it with an improved version. We started to get the replacement information and he found out I was a retail customer. He said he couldn't do it and gave me a different number where, he said, they would take care of it. A that line (retail customer service) they told me that there was no problem with the unit and they would not replace it. This despite the fact that it was only nine months old and had a documented history of failures. When I told them what I had been told by the other guy, the response was that he was wrong, that no one at Philips would ever say that. But the fact remains that my junk replacement unit failed and the guy I spoke with knew exactly what I was talking about and could describe the failure. There is no doubt that Philips knew full well they were sending me a junk product that they were clearing out of their warehouse because they had to get rid of them.

Clearly, there is one company line for dentists who shill these things and get freebies for their staffs, and another company line for consumers who actually buy them. Buy Philips Sonicare products at your own risk.

The sonicare is great for toothbrushing, however I have noticed that it is strongest after a charge. After a few uses it become less powerful. So, you either need to charge daily, or accept a less vigorous scrub. Once it loses its post-charge zest, it won't diminish significantly until the battery is completed used, so perhaps this is the optimal speed. I don't know. Interestingly, I had a Sonicare 8 years ago and it suffered from the same problem. Also, this package only includes one charger, which is inconvenient.

I would probably rate this package as a 3.5 due to the single charger. I would rate the Sonicare as a 4 due to the variance in brush power.

About 9 months ago I bought this set for my family of four. It comes with two adult heads and then I bought two compact heads for my children ages 5 and 7. We have to switch heads around every evening when we're brushing. At first I didn't know how long we'd be willing to keep that up, but we love our sonicare cleanings so much that it feels natural now to deal with a small amount of hassle. Our teeth are so clean now! It seems unthinkable to return to manual toothbrushes...ever! It also seemed natural to be sure that my kids would have the same quality clean. No doubt it will save us pain/money down the road. The first time my kids used the brushes they screamed at the speed of the vibrations. I wasn't sure they'd get used to it, but they did within days. No problems at all. Geez, it felt crazy to me too. But I love the way it feels now. It massages your gums while you brush. Very invigorating.
Anyhow....love it...
cons: the brush heads are SO EXPENSIVE!!! However, we just use them longer than the recommended 3 months and buy a refill pack from Costco. I think it's a worthy investment!

I love Sonicare electric toothbrushes. My husband and I have used nothing else for ten years. Occasionally we must buy new ones. I thought I was buying two complete full sized toothbrushes, with brushes and chargers. Honestly the pictures and the write up describe one charger. I should have paid more attention. It never occurred to me that they would sell two identical toothbrushes with only one charger. Beware lest YOU make the same mistake.

Sonicare is a great product. I've been using it for nine years. I only wish this model had the quadpacer.

Had bought this 2+ years ago somewhere other than Amazon and was for the most part happy. My biggest complaint was that gunk and water gets in between where the brush screws on. I did not think much of this at the time but I recently learned that this then leaked into the unit causing it to fail. As the warranty had expired I was forced to buy a new toothbrush, I bought another sonicare but this time one that should not allow water to get in. Time will tell if I made the right decision.

I went to the dentist last week and had some work done on my teeth, my dentist recommended this toothbrush. I noticed my teeth were a little yellow, (I'm a coffee drinker). I bought the Sonicare e5350 and WOW, what a difference. The yellow has diminished after 10 brushings, and my teeth and gums feel simply amazing! Walmart had it for 111.84. I go with a two paste double cleaning each time. Dr. Katz tooth paste the first round, (with very little water), then Biotene, (with lots of water), the second round! Keep your mouth closed and just glide the brush to each tooth. I'm very pleased with this product.

I spend more time cleaning this toothbrush, than cleaning my teeth.They should discontinue this model. I called them about the problem,they told me how to clean the head and sent me a one time replacement. It continues to fill up with mold and yuck, I have to use a q-tip to get all the mold out. I would not recommend anyone buying this model.

This product did not work. I am very disappointed.I will not order this again. Sonicares in the past have been very good. The charger was not working.

After using the oral B electronic toothbrush I decided to do some research on electronic toothbrushes that help reduce plaque. I have a real problem with plaque. I did the research and liked the reviews of this toothbrush plus the back that it uses ultrasonic movement of the brush head. Just got back from the dentist after using it for about 1.5 months and my peridonic measurements on my gums had gone done 48 measurements being 4 and above to 35 being 4 and above. They want them to be 3 but that may not happen. I had peridontal work some years ago so to go downward in the measurements was very good. I floss every night so I know that this electronic brush is helping with the plaque situation.