Customer Reviews

Phillips 50PFP5332D 50-Inch 720p Plasma HDTV

5 star:		(4)
4 star:		(1)
3 star:		(1)
2 star:		(0)
1 star:		(14)

 

 

If you are considering buying this TV, know this: It has an exceptionally high defect rate when compared to other, similar Plasmas. Specifically, it has a major problem with board faults (i.e. the circuits that run the TV). This defect causes the TV to turn off on its own shortly after initial use. A bit of internet searching will confirm this fact.

I read a bit about this prior to purchasing, but because of the price, decided to roll the dice and buy it anyway. Now, i am left with a $1500 (at the time) TV that doesnt work, cant be repaired, and if its replaced, will possibly continue to break. Philips just wants to keep sending Tech guys out to fix it. Yet, every one that shows up says there's nothing they can do and that i need to exchange the TV. Problem is that with most big TVs, you can only exchange for the exact same item. It a sadistic loop of replacing one poorly engineered TV with the same thing.

So go ahead and take your chances...just dont say you werent warned

I have had this set just 2 yrs now and the screen went black. I contacted Phillips and no help there. I can't find a tech within 40 miles who will touch this tv and most said it would cost $400-$500 to repair. I will never buy a philips again. We opened the back of the tv and it is stamped Samsung all over it. If you want to spend a lot of money and have a working tv for a short amount of time this is the tv for you, otherwise stay away. I have a Vizio lcd for four years now and never a problem. Right now I am watching a 19' Vizio in front of my non working 52" Philips.

I purchased a plasma TV from Philips and started having problems with the television within a few months. Philips customer service was horrible to work with and it took three months for them to repair my television. Every time I called they told me that the part "was on it's way." They said that for three months. Whenever I called they wouldn't be specific. Not happy with their service. TV was defective. Didn't even last a year.

Save your money, Dont buy this TV. Below is an email i sent to Phillips customer sevice and still waiting for response.

To whom it may concern,

I have purchased a Phillips 50 in plasma TV (50PFP5332D/37B) in August 2007. Eleven months (July 2008) later TV broke and it was replaced by refurbished unit after 40 days of wait (The TV was still under warranty). Today (February 2010) TV broke again for what it seems exact problem. The "relay" was clicking and then TV just died. That is what exactly happened in July 2008.
I am very disappointment customer with Phillips product. This is unheard that same TV (same model) dies twice in 3.5 years. My last TV (Sony) was replaced after 17 years and it still works!!! Obviously there is questionable quality of the Phillips TV. I will never purchase another Phillips product.

Disappointed customer,

We have owned this TV for 3 years and like most other Philips Plasma TV's ours has the Black Screen of Death! It clicks and clicks and will not turn on. There's an obvious defect with these TV with bad power supply boards or bad caps and Philips will not do anything to help you. I highly recommend you do a lot of research and buy another brand of tv! Philips has the worst customer service ever.

I had this TV for about 14 months. It started turning itself off for no reason since the day i baught it. About a week ago, we turned it off and it does not come on anymore. We have sound but NO picture. No flickering, no lines, no black shadows, nothing.

Called Philips, they did not want to talk to me, because it is over a year and no extended warranty.

I went to Sam's Club, Willowbrook Store in Houston, Texas, ( where i purchased the TV from), and the lady at Customer Services told me the same. No extended warranty and over a year, i need to call Philips.

I paid around $1500 for it and now it is a piece of junk, unless you are blind and you want to hear the TV instead of watching it.

STAY away from this TV, and i want to make sure that I will NEVER EVER buy Philips Products again. I am going back to Sam's Club Store and I am going to talk to the Manager, and see if he's going to be a little more helpful and give me a better answer. PHILIPS TV are JUNK.

I really wish I read the reviews earlier! This TV HAD great picture for about 3months then poof nothing. And I confirm the poor service of Philips. No help to try and get a replacement or parts. Because I live in a U.S. territory they wouldn't replace it but they wouldn't help me get the parts for it either. This is the last Philips Tv for me but also all the boards inside the TV are Samsung so not sure about Samsung either. Waste of money!

This tv does in fact have high failure rate I know I purchased one
January 2 2008 and the tv would turn its self off after only minuets
of watching. Little trouble shooting with Philips shows that the unit had power board failure. Also when you would turn the tv off only the screen would sometime go out the power board would remain on with led lights on the board still Glowing. you can view the green led lights on the board by looking through the vent holes from the back.When the is turned off the lights should go off PER Philips. Sometime mine would sometime they would remain on after turning the unit off.
I returned the tv for replacement and the second tv did the same exact thing the TVs were MFG only one month apart. I wounder how many people have this same set that are not even aware of the power board not shouting off? If I had two sets with same problem you know there has to be many out there with same falure.
This tv looks great that is what sold me and the price and the name Philips. I got my refund and purchased a Samsung. after all this and dealing with Philips. When I see the name Philips I turn my head. Never again will I purchas a Philips brand again

I purchased this tv at a local retailer in my area in order to avoid the delivery hassle, and I have to say that I am very satisfied with this purchase. I started using this tv by playing dvds thru my Bose 321 system and the picture looked very good if the dvd quality was high. I had intended to purchase an upconverting dvd player and when I found the Toshiba A2 HD player for $140.00 thru Amazon I bought it because it has HD Dvd playing abilities along with upconverting of regular dvds. I finally got to see what this television was capable of when I viewed my first HD dvd and even the regular dvds look great with this combination of player and tv. The HD dvds are really amazing.

I did have one glitch with this television. This tv had a habit of turning off right about 2 hours after it had been turned on and the sleep timer had not been set. When I contacted Phillips about this problem they could not find a service center that would come to my area to repair my television so they replaced it with a new one. They made arrangement to have the new one delivered to my house and picked up the faulty tv at the same time.

I am very pleased with the televsion and the customer service I received.

I bought this TV in 2007. Fantastic quality. I was really impressed with the picture quality. I got rid of my projector as a result. So you can imagine how i felt when the phenomenom dubbed "The black screen of death" happened. A few months prior, it started it but i turned it off and back on it was fine. A couple of weeks ago, it went blank as i was watching a programme. The red light turns blue when turned on, but no picture. I contacted a TV repair shop who charged me £80 to look at it. Now they said a certain panel needs upgrading. It will set me back £360. Other than that, he said the TV was ok. I'm surprised Philips hasn't re-called it.....It's an absolute travesty!!! The question now is to fix it or buy a new TV?