The Phone Book : Breakthrough Neurolinguistic Phone Skills for Profit and Enlightenment [Paperback]

Richard A. Zarro (Author), Peter Blum (Author), Lori Stephens (Author)

Book Description

ISBN-10: 1555520111 | ISBN-13: 978-1555520113 | Publication Date: 1989 | Edition: 2

Breakthrough Neurolinguistic phone skills for profit and enlightenment. Written as a novel, yet filled with applicable fact. The Phone Book treats every phone call as an exciting adventure. Who is it? What did he say? then what happened? Zarro and Blum are expert Neuro-Linguistic Programmers who know how to establish rapport with their readers. The result is a book on communication which will actually reach out and touch someone. That someone just might be you.

Editorial Reviews

Review

The telephone. We love it and we hate it. It can drive us crazy at the office or bring us a sense of comfort when we are lonely. In a unique approach to enhancing phone skills Richard Zarro and Peter Blum have written The Phone Book. Unlike some of the cold just the facts techniques found in most business books, The Phone Book is presented with humor and insight. As the authors point out early in the book- the telephone is taken for granted and yet few of us appreciate this little miracle that is part of our everyday activities. We can contact our neighbor across the street or call to the other side of the planet....Since this book was recently picked up by AT&T for it's employees, I think the quality of the information speaks for itself. If you wish to enhance your professional business skills or just want to reach out and touch someone then don't hesitate to order the book and the supporting cassette tape. -- Chicago's Innerquest Magazine, Bruce Felts November, 1991

From the Author

The phone is the main instrument of business It is either friend or foe. It's mastery will determine your success.

See all Editorial Reviews

Product Details

• Paperback: 149 pages
• Publisher: Metamorphous Press; 2 edition (1989)
• Language: English
• ISBN-10: 1555520111
• ISBN-13: 978-1555520113
• Product Dimensions: 8.5 x 5.5 x 0.4 inches
• Shipping Weight: 6.4 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #345,106 in Books (See Top 100 in Books)

More About the Author

Discover books, learn about writers, read author blogs, and more.

Customer Reviews

Most Helpful Customer Reviews

5 of 7 people found the following review helpful:

5.0 out of 5 stars Presents little known communication skills/phone as tool, February 6, 1999

By 

[e-mail] (Albany, New York area) - See all my reviews

This review is from: The Phone Book : Breakthrough Neurolinguistic Phone Skills for Profit and Enlightenment (Paperback)

Written in an interview/conversational format as a man who earns his living through telephone sales learns how we establish rapport with others, effective communication skills and how to overcome his personal phobia of the telephone, etc.

I have given copies of this book to others, who thoroughly enjoyed it and they in turn have also given copies of the book to others.

Communication and understanding of what produces desired interaction in this language driven world of ours is looked at critically with some very helpful, easily understandable and useful suggestions and/or ideas.

The reader also learns about how the mind processes information and in so doing assists the reader to tear down walls that separate us as individuals from others in the very human desire to make worthwhile human connection with others.

Enjoy the fun of learning how one's primary/preferred neurological stimulus affects our every day decisions and even the words we primarily use.

I very highly recommend "The Phone Book" by Zarro, et al. to anyone who communicates and desires to do so more effectively. This short, easy read paperback book is packed with facts and information that is a must to all. A true classic!

Like his other books by master teacher Richard Zarro, this is a welcome addition to anyone's library.

5.0 out of 5 stars Hidden Knowlege imparted to Your Unconscious Directly, October 4, 2009

By 

Merville Cratte "hypnotherapist" (Moncton, n.b., canada) - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: The Phone Book : Breakthrough Neurolinguistic Phone Skills for Profit and Enlightenment (Paperback)

this is a fantastic legacy from a fantastic man of incredible talent in so many fields. i met Richard over 20 years ago. the world is poorer for his passing. this smoothly flowing message taps direcly into your unconscious. NLPERS will recognize this is written in the style of Tad James, Creating your Future yet not copying. Positive thinking readers will recognize the style immediately.When i met him so long ago, the encounter with him & George Bien, was my meeting 2 Masters at once. Every moment was as life changing as Tony Robins. Great & profitable book, laced with subtle truths & techniques. Gary Craig's EFTers will immediately see The Borrowing Benefits opportunities.