Phone Power: How to Make the Telephone Your Most Profitable Business Tool [Paperback]

George R. Walther (Author)

Book Description

Publication Date: November 1, 1987

Do you sometimes feel you're caught in an endless game of "telephone tag?" Do you always manage to call when an important person is "in a meeting?" Have you ever felt like ripping the phone out of the wall in frustration? Then this books is for you! There's more to using the telephone than dialing the right number. The phone is your link to clients, associates, vendors, and customers - start making the most of it. - Short-circuit those endless games of "telephone tag." - Penetrate tangled bureaucracies to reach virtually anyone. - Project a more powerful image using "Power Talking" phrases. - Stop wasting time and accomplish more with your phone. - Sell, negotiate, collect past-due bills, adn upgrade PR efficiently.

Editorial Reviews

About the Author

George Walther is an acknowledged expert at boosting your communication effectiveness. People who manage, sell, collect past-due accounts, negotiate, serve customers, and seek to project a more positive image, regard his PHONE POWER book, seminars, and audio/video tapes as classic guides. His second book, POWER TALKING , shows people in every walk of life how to be more positive and persuasive, in every conversation. UPSIDE-DOWN MARKETING focuses on maximizing profit leverage opportunities. His newest book, HEAT UP YOUR COLD CALLS, teaches how to warm up your prospects and achieve better sales results - legally and ethically. George is one of fewer than 100 professional speakers to hold the National Speakers Association's highest award for platform excellence, the "CPAE," as well as the highest professional speaking designation, the "CSP." He earned an MBA in Marketing from UCLA, and a Bachelor's degree in Speech. His work is published around the world by Putnam, McGraw-Hill, Simon & Schuster, Nightingale-Conant, and Berkley Books, with many foreign language editions. Delighted Clients Microsoft, GTE, Ford, Johnson & Johnson, FTD, American Express, Hewlett-Packard, GE, American Airlines, AT&T, Dunhill, Roman Meal, US WEST, Snelling & Snelling, ASAE, National Apartment Association, International Customer Service Association, International Telephone Credit Union Association, and many other associations and corporations, including frequent international assignments.

Product Details

• Paperback: 205 pages
• Publisher: Berkley Publishing Group (November 1, 1987)
• Language: English
• ISBN-10: 0425104850
• ISBN-13: 978-0425104859
• Product Dimensions: 6.7 x 4.2 x 0.9 inches
• Shipping Weight: 3.2 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (3 customer reviews)
• Amazon Best Sellers Rank: #715,408 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

4 of 5 people found the following review helpful:

5.0 out of 5 stars A must read! You will improve your phone effectiveness!, January 8, 2000

By 

Ken Hubbard (Grand Rapids, Michigan) - See all my reviews

This review is from: Phone Power: How to Make the Telephone Your Most Profitable Business Tool (Paperback)

In my profession I spend 70% of my time on the phone. I'm telling you confidently that if you act on the ideas and strategies in this book, you should experience satisfyingly higher levels of success (in your business practices and in your personal endeavors). This is a quick-read covering the most pressing phone challenges in an easy-to-understand manner. The topics include: penetrating the receptionist's phone screen, screening your calls effectively, eliminating phone tag, setting appointments, time management, projecting authority (phraseology and voice annunciation), handling irate calls, negotiation, collections and telemarketing. My return, many thousands.

2 of 4 people found the following review helpful:

5.0 out of 5 stars Best resouce for training telephone sales perople, April 3, 2002

By 

"crystalp59" (IL) - See all my reviews

This review is from: Phone Power: How to Make the Telephone Your Most Profitable Business Tool (Paperback)

I discovered this book while managing a large group of people in the telemarketing sales department of the nations largest mapmaking company. This book has proved invaluble in sales tips and techniques to sell anything! Highly recommeded

1 of 4 people found the following review helpful:

5.0 out of 5 stars OUTSTANDING, SIMPLE, TO THE POINT, August 23, 1998

By A Customer

This review is from: Phone Power: How to Make the Telephone Your Most Profitable Business Tool (Paperback)

ANY ONE WHO USES THE PHONE FOR BUSINESS SHOULD READ THIS BOOK