Planon Systems Handheld Portable Scanner RC-800

by Planon Systems

Product Details

• Product Dimensions: 10.6 x 2.6 x 11.6 inches ; 1.2 pounds
• Shipping Weight: 1.6 pounds
• Shipping: This item is also available for shipping to select countries outside the U.S.
• ASIN: B000EGHSO6
• Item model number: RC800
• Average Customer Review: 2.5 out of 5 stars  See all reviews (27 customer reviews)
• Discontinued by manufacturer: Yes
• Date first available at Amazon.com: February 2, 2006

Product Description

From the Manufacturer

Ideal for student and business use in all fields, the Planon Systems Handheld Portable Scanner DocuPen RC-800 is capable of scanning and storing 100s of pages to its 8 MB of built-in memory (the scanner also features a MicroSD card slot that accepts additional memory cards up to 2GB). With the DocuPen in hand, you can scan in black and white, standard color, or high 24bit color with a resolution up to 400 dpi. And due to the DocuPen's handy 8.9-inch length, it can scan a full legal-size sheet of paper, including text and graphics, in as little as four seconds. Other great features include a built-in rechargeable Li-Ion battery (that can be charged via USB), and dual rollers for added scanning precision. This scanner is compatible with Windows 2000, ME, XP, Vista, and Mac OS X operating systems.

What's in the Box
DocuPen RC-800 Portable Scanner, USB cable, leather case, manuals, software, and quick start guide.

Product Description

Scanner Docupen RC800 Color Pen

Customer Reviews

Most Helpful Customer Reviews

162 of 168 people found the following review helpful:

1.0 out of 5 stars Scans OK but very poorly constructed, February 19, 2006

By 

John Kitchens "electronics and fitness fan" (Lexington, KY) - See all my reviews
(VINE VOICE)    (REAL NAME)   

This review is from: Planon Systems Handheld Portable Scanner RC-800 (Office Product)

First, let me say that I could not review this product completely as it quit working after about 20 scans (30 minutes after charging it for the first time). I did have the chance to perform scans at 100, 200, 400 dpi as well as in black and white, 12- and 24-bit color. I was also able to install the software and import about 10 scans into my computer.
It did scan photos well (at both 200 and 400 dpi), but it was tough to get the images to scan in perfectly vertical. At the higher resolution and higher color (24 bit), the scanning process took to long (about 12 seconds for a full page). When scanning at 200 dpi and 12-bit color it took about 8 seconds per page. Also, the scanner actually turns off after each scan, thus it takes 15-20 seconds and button pushing to reboot the device before scanning another page. Importing 7 images from the device to my laptop (while it was still working) took about 4 minutes. The OCR software (Paperport) was good, but the scan quality (Black and white and 100 dpi) was too poor to allow it to be functional. The 8MB internal memory is not enough and the 128MB or 256MB expansion card is definitely needed.
What I was most shocking was the very poor craftsmanship. There were seams on the device where the plastic was glued. One of the two main buttons was recessed into the device. Also, the indicator lights were misaligned with the overlying symbols. I cannot emphasize enough how poorly made this was. I am returning it for a full refund (30 day money back and 90 day exchange - if bought from Planon).
DO NOT BUY THIS PRODUCT!

Addendum (April 20th 2006): I have had a very difficult time dealing with the Planon company. To return this product within the first 30 days and get a full refund, you must first get an authorization which required no fewer than 7 phone calls and 5 e-mails. Once I finally had returned it, they said they had credited my charge when they never did. Upon calling them they said it would "take some time" to see the credit come through... That was 6 weeks ago. They do not return phone calls or e-mails and in order to return this it has required alot of time and effort. There business practices (product quality, customer service, and return policy) are poor at best. I will re-emphasize: DO NOT BUY THIS PRODUCT!

43 of 43 people found the following review helpful:

3.0 out of 5 stars Wand is Magic but Not Well Built, March 22, 2007

By 

Tahl Weaver "Full Septic" (Central Maine) - See all my reviews

This review is from: Planon Systems Handheld Portable Scanner RC-800 (Office Product)

I have used the RC-800 for about six months and despite its James Bond image, its quality is sub-par, though both battery life and, with the added 1GB card, the memory have performed well. The plastic could not be more brittle. The first week resulted in the piece that covers the usage lights simply coming unglued, which is what later resulted with the lens covering the scan light on the end. So I use this thingy that still seems to scan, though it now looks like something I made. Regardless, since I had heard of the customer service reputation, I have held out from even trying to return; partly out of laziness and partly due to its functionality -- the thing still works and takes great images. The software offers simple through-put to turn the images into usable docs, jpgs, PDFs, TIFFs, and the quality of the image is fantastic. It would help with some documents if this thing was 1" wider and if they could develop a software that lets you line up images side by side to form a larger image, that would be great. If you want something you have to babysit and tend to its boo-boos in order to scan documents in the field with great ease, this is for you. As for Planon -- get your acts together with the quality and customer service; most professionals would pay $50 or $100 more the next time around if it was made solidly and your customer service actually picked up the phone.

37 of 39 people found the following review helpful:

1.0 out of 5 stars BROKEN BY DESIGN - A true piece of junk., June 9, 2007

By 

Monir Mamoun (los angeles, ca) - See all my reviews
(REAL NAME)   

This review is from: Planon Systems Handheld Portable Scanner RC-800 (Office Product)

Bought this thing expecting a miracle. Did not expect a piece of junk. It's cheap flimsy plastic (why not anodized aluminum for a $240-$300 device like this?). It TURNS OFF after every scan (absurd). It TURNS OFF while you are DOWNLOADING pictures over the USB cable (ridiculous product design).

You also have to specifically buy san-disk brand mini-sd memory or it will not work. I had a nice Kingston piece. Did not recognize it. Nice to let people know ahead of time.

Sorry, this thing is pretty much a rip-off. How these guys get away with this junk is probably BUYING OFF Ziff Davis PC magazines and relying on the lazy folks who do not return this broken-by-design piece of junk. EASILY THE WORST DESIGNED, WORST QUALITY ELECTRONICS DEVICE I HAVE HAD THE MISFORTUNE TO WASTE MY TIME AND MONEY ON.