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Human-Machine Reconfigurations: Plans and Situated Actions by Lucy Suchman $27.89

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Review
"Plans and Situated Actions is a substantive book. It has somthing important to say both to designers of interactive computer systems and to cognitive scientists who wish to understand communication either between people or between people and machines." Contemporary Psychology

"...a genuine pleasure to see a book that makes a real contribution to cognitive science by way of an anthropological analysis of interaction." American Anthropologist

Product Description
This lively and original book offers a provocative critique of the dominant assumptions regarding human action and communication which underlie recent research in machine intelligence. Lucy Suchman argues that the planning model of interaction favoured by the majority of AI researchers does not take sufficient account of the situatedness of most human social behaviour. The problems that can arise as a result are pertinently, and often amusingly, illustrated by the careful analysis of a recorded interaction between novice users and an intelligent machine, whose design has failed to accommodate essential resources of successful human communication. Plans and Situated Actions presents a compelling case for the re-examination of current models underlying interface design. Lucy Suchman's proposals for a fresh characterisation of human-computer interaction which also incorporates recent insights from the social sciences provides a challenge that everyone interested in machine intelligence will seriously need to consider.

First Sentence:
In The Second Self (1984), Sherry Turkle describes the computer as an "evocative object," one that raises new questions regarding our common sense of the distinction between artifacts and intelligent others. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
bound document aid, expert help system, top paper tray, document handler, human coach, unbound document, graceful interaction, output tray, conditional relevance, interactive machines, troublesome item, computational artifacts, mutual intelligibility, situated action, document cover, situated language, documentary method, desired copies, intelligent tutoring systems, procedural instructions, communicative resources Key Phrases - Capitalized Phrases (CAPs): (learn more)
Recirculating Document Handler, Press the Start, Computer-Based Consultant, Stanford Research Institute, Tell User New!
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