"Plans and Situated Actions is a substantive book. It has somthing important to say both to designers of interactive computer systems and to cognitive scientists who wish to understand communication either between people or between people and machines." Contemporary Psychology
"...a genuine pleasure to see a book that makes a real contribution to cognitive science by way of an anthropological analysis of interaction." American Anthropologist
A compelling case for the re-examination of interface design models is presented by this text's assertion that human behavior is not taken into account in the planning model generally favored by artificial intelligence.