Plant and Service Tours in Operations Management (5th Edition) [Paperback]

Roger W. Schmenner (Author)

Book Description

Publication Date: October 23, 1997 | ISBN-10: 0132572478 | ISBN-13: 978-0132572477 | Edition: 5th

This book provides a solid foundation in the fundamentals of different production and operations processes. KEY TOPICS: Covers the full spectrum of manufacturing and service sector processes. Considers both materials and information flows, including order entry and order fulfillment. Discusses how various production and operations processes have changed over time. Appropriate for readers interested in Production and Operations Management, Operations Management, and Service Operations Management.

Editorial Reviews

From the Publisher

This compact paperback contains the ten plant and service "tours" from the new fifth edition of Schmenner's Production/Operations Management. The tours give students a close look at internal operations in ten different U.S. manufacturing and service companies, from an International Paper Company mill to a Burger King franchise. Tours are divided into description and discussion sections and illustrated with on-site photographs, operations layouts, schedules, flow charts, inventories, and other working records. Each tour concludes with discussion questions and several related case exercises. A final chapter compares and contrasts the different types of operations, focusing on issues of concern to management. Part of JIT Custom Publishing program. --This text refers to an out of print or unavailable edition of this title.

From the Back Cover

This book provides a solid foundation in the fundamentals of different production and operations processes. Covers the full spectrum of manufacturing and service sector processes. Considers both materials and information flows, including order entry and order fulfillment. Discusses how various production and operations processes have changed over time. Appropriate for readers interested in Production and Operations Management, Operations Management, and Service Operations Management.

Product Details

• Paperback: 272 pages
• Publisher: Prentice Hall; 5th edition (October 23, 1997)
• Language: English
• ISBN-10: 0132572478
• ISBN-13: 978-0132572477
• Product Dimensions: 9.9 x 7.7 x 0.7 inches
• Shipping Weight: 1.2 pounds
• Average Customer Review: 2.7 out of 5 stars  See all reviews (3 customer reviews)
• Amazon Best Sellers Rank: #1,260,513 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

2 of 2 people found the following review helpful:

4.0 out of 5 stars Fine Case Studies to Supplement Your Studies in Operations, May 3, 2003

By 

Craig Matteson (Saline, MI) - See all my reviews
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This review is from: Plant and Service Tours in Operations Management (5th Edition) (Paperback)

This is a book of case studies that we used as one of our textbooks in the core Operations Management course that I took as part of getting my MBA at the University of Michigan Business School. I found the book very useful and am glad that we used it. Our texts were this book, a coursepack of other case studies and readings, and Ravi Anupinidi's (et al) "Managing Business Process Flows".

This is a book of ten case studies along with case questions and supplementary mini cases. Like all books that are compilations of case studies, they are of somewhat limited value to those who are trying to learn the field. It is hard to know what you should be getting out of the case studies without the guidance of a skilled professor.

But these cases have good illustrations, helpful questions, and they offer a broad spectrum of business processes such as continuous flow, job shop, batch flow, combined, and so on. It includes service, retail, and project management. There is a lot here to think about and discuss. If you have some experience with Operations Management and you want some more reading and you understand the purpose of case studies, this can be a good book to read. But it is better as a textbook in a classroom setting with a skilled teacher as a guide.

If you are seeking a beginning text that will explain the field and guide you through the important principles involved in Operations Management, a book of case studies, which this book is, is not appropriate. Although, if you are reading such a text and want supplementary material with a practical bent to it in order to give you some food for thinking about the principles you are learning, this book would be a great source for such material.

2.0 out of 5 stars not recomended, June 13, 2011

By 

Eduardo Morel Rodriguez (Santiago Chile) - See all my reviews

Amazon Verified Purchase

This review is from: Plant and Service Tours in Operations Management (5th Edition) (Paperback)

This book shows only a couple of processes, very specific and very old, it not a good book at all for process analysis.

0 of 1 people found the following review helpful:

2.0 out of 5 stars Not clear, February 13, 2001

By A Customer

This review is from: Plant and Service Tours in Operations Management (5th Edition) (Paperback)

This book might be useful to explore some actual production process cases, but it doesn't feel like the author understood what he wrote about. The process descriptions are not clear.