Customer Reviews

Plantronics CS50/HL10 BUNDLE ( 66664-01 )

5 star:		(23)
4 star:		(9)
3 star:		(2)
2 star:		(0)
1 star:		(2)

 

 

My old 5-year-old wireless headset (which I loved) from another vendor just died, and I bought the CS50/HL10 bundle based on the reviews. It doesn't disappoint.

I work a computer job, typing and talking every day. And sometimes I like to get a cup of coffe in the middle of a conference call, so having a wireless unit is very nice.

The CS50 headset is very lightweight, and comfortable to wear over the head. I don't like over-the-ear phones so didn't even try that option. The headset is completely self-contained; that means no wire to a belt unit that snags on doorknobs!

The CS50 has good range, the signal goes through walls, and I notice little to no interference with other wireless phones or electronics in the building.

There are separate volume controls for the earpiece and the microphone; both take some tweaking the first time you use it. The earpiece volume is on the headset, so it's easy to adjust mid-conversation. The earpiece also has a mute button that turns off your microphone to handle interruptions.

The HL10 handset lifter is awesome. If you're away from your desk and the phone rings, you hear a beep in your ear and push a button on the headset. The remote lifter picks up the phone's handset and you're talking. The HL10 does require that you have a business-style phone with the dial pad on the base -- not on the handset! I have an AT&T 2-line phone that will answer whichever line is ringing when the handset is lifted -- and that's the reason they have made this unit the way it is, so it works in any business phone environment. (The CS50 base unit plugs in between the phone's base and handset, and does not have its own number pad.) If you don't have the HL10, you take the phone off the hook manually for each call with the CS50.

For comparison, my previous wireless unit had a weak handset lifter that almost died before the wireless unit did. This HL10 is snappy when lifting the handset, and I can tell it's going to be much more durable mechanically. The HL10 also has a much smaller footprint, taking up no desk space.

My only complaint is that the power on LED is solid red, and the charging light is flashing yellow. Because of the "stop light" association, both colors trigger a "slow down, something must be wrong" reaction at first, but I'm getting used to it. In my opinion, the power light should be solid amber or green and charging light flashing green or solid amber. That's a minor aesthetic complaint though.

The product works exactly as expected, and is much smaller and lighter than I expected. When I bought this bundle, considering the free shipping, Amazon was only $10 more than the cheapest price I found online, which was on eBay. So for peace of mind I chose Amazon.com over saving $10. It arrived quickly in good packaging, and I've been using it every day since.

After almost a year of constant use, I find this to be an overall fantastic tool. I had an initial problem with the handset lifter, but a call to Plantronics customer service resulted in a replacement being sent out within a few days.

I find the headset very comfortable and adaptable. As per the previous reviewer, I had comfort problems when using the over the ear hanging adapter with the headset. I had to switch to the padded adapter. Now I can wear it all day (and often do) with no problem.

Generally speaking, I find the quality of the signal to be outstanding. Occasionaly I get some interference or a slight amount of static, but not very often, and it usually doesn't last long. I am able to walk all around the first and second floors of our building, even outside, with little if any signal degredation.

I would highly recommend this product to anyone who talks on the phone most of the day.

The product itself works great but the earpiece causes my ear to be sore by the end of the day.

Unbelievable how well this thing works. If you get everything dialed in correctly (your voice volume, etc), this thing is unbelievable. The range on it is just phenomenal. I've walked upwards of 50 yards away from my desk to our kitchen, with maybe no less than 6 or 7 office rooms between the kitchen and my desk, and I had absolutely no static. I'm very impressed with this product, a definite must if you are on the phone a lot.

I really like using this wireless, handset it allows me to be wherever I need to be in the office and still pick up the phone, i have a small buzz sound on my end but i'm sure it is some little adj i have overlooked, will probably buy one for others in the office in future.

I found this item to be exactly as advertised. It is very useful, easy to operate & fairly easy to self install. Must make sure that it is compatible with your phone / phone system. If you are unaccustomed to headsets / earpieces, then you will find it slightly uncomfortable at first, but will adjust. The only issue that I had with the handsfree was actually setting the sound so that people on the other end of the line could hear me well. After I got the bugs worked out, the item has worked great. I am considering getting them for the rest of my employees. As far as the HL10 Bundle (headset lifter) is concerned. It's nice, but not truely necessary unless you are really away from your desk alot.

For the money, this is a great headset. We've standardized on these at our business and have bought maybe 20 of them. No problems for a year now, except that one had to be re-synchronized with the base, but the instructions on Plantronic's website made this easy. Again, create headset.

I use the Plantronics CS50/HL10 all the time every day. It is very functional and I have not any problems with it.

When I bought this set, I thought it might be nice to have the handset lifter, but it would not really be needed. Boy was I wrong. This item has been a life saver. The wireless capabilities of the headset mean I can talk anywhere in my office, and even some places outside. The lifter means that I can answer my extension from anywhere. I had doctor's orders to get a headset to help a throat ailment, but I sure wish I had bought this years ago. No wire to tether you to your desk-makes life a joy! I am contemplating buying them for my other staff members. You will not regret this item purhase.

This item works great!!! I use it on a daily basis and have not had any issues. The only thing I wish worked better was the lifter. My phone does not have a cradle with a piece at the bottom to hold the handle if lifted. so I had to add a small piece of tape. Works perfectly though.

5 stars from me!