Customer Reviews

Plantronics Discovery 665A Bluetooth Headset (Black/Silver)

5 star:		(18)
4 star:		(21)
3 star:		(10)
2 star:		(7)
1 star:		(8)

 

 

Great product. I have no problem hearing anyone and they can hear me just fine. Love that I can use it without needing the ear hook due to when I wear sunglasses it doesn't hurt to have this on at the same time. The button to turn on and off is a little hard to push especially if the unit is in my ear and I want to end a call, I have to grab the whole thing and push the button to end a call but other than that it is a great earpiece.

This is not about the seller, but about a design issue that Plantronics has yet to address through this model (665). I purchased the 665 after my Plantronics 520 stopped recharging (I had it for about 9 months). The issue for the 520 was that the snap connector used in the recharger design (like a snap button on a shirt) sometimes stayed connected and sometimes didn't according to the recharging indicator light--just before I replaced this unit, it connected for only seconds before the recharging indicator light turned off. I bought the 665 because I thought Plantronics had replaced this connector with a mini-USB, but unfortunately that was only partly true. The recharging plastic module (like a little plastic sleeve) that I could plug the 665 into used a mini-USB connector which maintained a snug, good connection. However, the plastic module used the same faulty snap adapter on its bottom as my previous 520 headset for connecting to the recharging cord which plugged into the power source. As a result, I had the same problem that I had with the 520--it didn't stay connected according to the recharging indicator light. This second time around, the 665 wouldn't fully charge from the time I received it!! The light would indicate it was connected for a few seconds and then would disconnect even though the snap connector was firmly snapped together. In researching this problem, it seems that I am not alone in having this problem. there appeared to be no easy fix, so I returned it.

MESSAGE TO PLANTRONICS: Please give up on the snap type connector that you are using for recharging--IT IS SIMPLY AN EXTREMELY POOR DESIGN WHICH DOESN'T WORK WELL AT ALL!!!!

Other feedback: Very comfortable, fits ear well, and good sound quality in and out. I would have kept the unit and been pretty happy had I been able to get a charge into it! With a working recharger connector, I would have rated this a 4 with no difficulty.

Hopefully sometime in the near future, Plantronics will wise up and use a recharging adapter design that will maintain a secure connection. Until that happens, I will not be purchasing any more of their bluetooth headsets!

The good:
- battery life is decent
- features like redial, mute, voice command work well
- volume range is perfect
- The gel earpieces are comfortable
- Excellent range. My phone was upstairs, and I was downstairs and I could continue my call just fine.
- comes with both a car and usb charger.
- again: usb charger

The bad:
- 5 months after I bought it, I started hearing crackling noise on all calls. I called plantronics, and they said they will replace it, but what happens after the warranty expires?
- The gel earpiece keeps coming off and falling on the floor. I was sick of having to look for it and retracing my steps every time I wanted to use so I eventually glued it on.
- That flashing LED must be the worst design decision ever. At night, it lights up the whole room, so I have to turn it off when I go to sleep. It's also very distracting for people around you if you have it in your ear and for you if it's in front of you on the table for example.

I would not buy it again or recommend buying this headset.

I've had this for about a year now and the things I liked about it I still like -- it's small and light, mainly. The things I disliked about it at first have grated on me, and they are many. The design is lousy, basically. The ear gel attaches by clipping quite loosely to the earpiece, and it's supposed to also secure the over-ear hoop if you use it. This setup is extraordinarily flimsy, with the ear gel falling out and getting lost easily. That means the hoop falls off, too. So you have to handle the whole apparatus very gingerly.

Add to this the need to carry the pocket clip in order to charge the earpiece either in the car or from the wall, and that's a lot of little bits to have to remember just to use your bluetooth headset. I found myself forgetting the pocket clip, which serves no other practical purpose, and so not being able to recharge the earpiece.

The talk time dwindles quickly from the advertised 3-4 hrs., which is already nothing great. The unit's buttons are tiny and take a lot of pressure to operate -- not convenient when you're dealing with something stuck into your ear.

Overall, I wouldn't recommend this to a friend given the large selection of much better units out there. This is probably one to avoid.

This headset works well with my Iphone. It feels comfortable in the ear and stays in place. It comes with a usb charging cord, electric plugin charger, and car charger.

This is a different Plantronics headset from my first one, but still uses the same connection for charging. The connection has to be "just so" or you'll come back hours later to find the headset didn't charge. I've lost my preferred size ear-bud because it can twist loose without realizing it.

The sound quality is great and I like that they provide so many ways to re-charge the headset. Just don't lose the holder.

A nice, lightweight device. Synchs easily, fits comfortably, stays in the ear well, has decent volume control, and no technical issues of any kind. Unfortunately after several months of daily operation, the rubber piece tends to break down and needs to be replaced. Also, the battery life isn't horribly strong, maybe 4 1/2 hours or so. Consequently, it's great for casual conversations but not so good for all day meetings. I bought a second one in the Gold Box sale so to overcome the battery issue. A pretty solid performer nevertheless, I will most likely buy another one when one of these gives up the ghost.

This is the second Plantronics Discovery I have purchased, I lost the first one, and I love it! It is light, the sound is crystal clear and the noise cancellation is wonderful.

This is a wonderful product. Very easy to use and the car charger is a wonderful addition to the already great product.

It's lightweight and has good sound quality. It does have shorter battery life than some other models but it comes with plenty of ways to recharge the unit on the go or in the office. It fits well into my ear and my sunglasses sit properly because I don't use the optional earloop.