Customer Reviews

Plantronics Firefly Headset for CT12 ( 64378-01 )

5 star:		(1)
4 star:		(0)
3 star:		(3)
2 star:		(2)
1 star:		(0)

 

 

I can confirm what others have written, that the headset itself works fine, but the plug that plugs into the dialing unit is very weak, and the wire eventually breaks. I tried taking the wire apart to see if I could re-connect the broken wires, but the wires are so tiny that they are impossible to work with.

I have had 2 Plantronics Ct 12's. Love the phone. Headsets have been a real problem. No matter how careful I am with the headsets they seem to last only a few months. I have replaced headsets several times. I hope Plantronics is working on a better design.

This is the original replacement to the headset for my Plantronics CT-12 phone.

I really like this headset's lightweight design, fit and comfort. It has one MAJOR drawback, though. As so many other reviewers have said, the wire that is used to connect the headset to the phone (the point where the wire comes out of the right-angle plug's thicker part) couldn't be made much cheaper than it is. Eventually, the wires inside will break and you will be left with a worthless $40 headset.

My advice: never hang the headset by its cable to let it "unwind" and try never to catch the wire on anything while walking and talking.

3 stars due to the inexcusably cheap wire used on an otherwise nice headset.

This is some of the very best headsets we have used. Make all your calls in comfort.

Clear sound, comfortable fit, works extremely well.

I have two plantronics ct12's. Love them. HATE the headset plug.. Goes out (starts a cracking static noise) in a year or so. I like the units so if anyone know who repairs the plugs I have 4 or 5 headsets in the "dont work" drawer. Best price to replace is amazon at $43 and change.

Love the headset but I must be hard on them. I've had to buy a new headset 3 or 4 times because the wire that goes into the plug breaks and the headset needs to be replaced. Love the product but if someone comes out with a headset that's a little more robust I'm going that way. Don't buy this if you move around a lot because the wire will break and the headset will need to be replaced.