Most helpful positive review
28 of 28 people found the following review helpful
With a little help, the T10 works well
on June 22, 2006
Amazon shipped the T10 Single Line Headset Phone ($66.99) via UPS Ground from Lexington, Kentucky to N.Virginia, with free delivery. It arrived yesterday, less than two days after ordered.
Several earlier reviews are negative enough to discourage someone from buying the unit. So I'll post right away, to clarify the complaints as I see them. These reviews are for three different headset models, the S10, T10 and T20. That's unfortunate. Potential problems in one model may never occur in another model.
The Headset Cord is over 6 ft. long, a plus. It plugs into the Headset Jack on the base of the T10. (The Oct 17, 2002 review complaining that it is only 3 ft. long is outdated and misleading, and should be removed.)
The unit does not make a humming noise while in use, as some reported experiencing. This was a major concern prior to purchase. I now suspect that the humming--and its possible fix--only occurs with other models, those using a power transformer. (I have a DSL Internet connection for my computer, so I needed to plug the Line Cord into a DSL adapter, which plugs into the wall phone jack.)
The complaints about the Mute and On/Off buttons on the base being too close together? Yes, they are close. But they are also big, and they are labeled. The Mute button is 1¼ in. wide, and On/Off is 1¾ in. wide. Unless you are Bigfoot, they may be selected with ease.
About the base jiggling around, when pressing numbers in the top row. That happened when I placed the phone was way back on the table, and had to reach. I was dialing from a much lower angle than usual. Normally, the phone is nearby. I tap the numbers from a higher angle, and the unit remains stable.
I prefer using the headset, rather than an earhook. The headset feels quite light and comfortable, and the headband is very expandable. Although my head is rather large, I did not need to bend the metal headband wider, as suggested.
I made a few calls. Adjusting Volume for incoming speech made it loud enough, and a little fine tuning with Tone was helpful. But my own voice was too loud. So I moved the Voice Boom tip two inches further away from my mouth (and may have spoken a little more softly without realizing it). Perfecto! The person I called still heard me loudly enough. Incoming and outgoing loudness were balanced for my ear.
I plan to use the T10 for any calls expected to last over 10 minutes. Especially, for tech phone help calls. My worst call to India took 4 hours! My plan:
1) Make the call on the nearby cordless speakerphone.
2) Hands free, talk into the speaker to make menu choices. Listen to the speaker while resuming work, and wait, wait, wait, for up to 30 minutes!
3) When a live person answers, ask them to wait a moment, press the speakerphone hold button, put the T10 headset on my head, and turn on the T10.