Plantronics T20 Corded 2-Line ConverConvertible Headset Telephone

by Plantronics

Product Details

Product Manual [1.44mb PDF]

• Product Dimensions: 9.4 x 5.8 x 4.4 inches ; 2.4 pounds
• Shipping Weight: 3 pounds (View shipping rates and policies)
• Shipping: This item is also available for shipping to select countries outside the U.S.
• ASIN: B00004U8K4
• Item model number: T20
• Average Customer Review: 2.7 out of 5 stars  See all reviews (18 customer reviews)
• Discontinued by manufacturer: Yes
• Date first available at Amazon.com: September 4, 1999

Product Description

Amazon.com Product Description

The Plantronics T20 is a two-line telephone with a convertible headset for hands-free conversations. It features three-way conference calling and flash, redial, and hold functions to enhance your home or office productivity.

A red light on the phone's base indicates whether an incoming call should be answered on line one or line two. If you want to place a caller on hold, press the hold button; the light flashes until you press the hold button or the appropriate line button again. By placing one caller on hold, then dialing a second party and connecting the two lines with the conference button, you can have a three-way conference call.

The Plantronics T20 comes with a convertible headset that is light and comfortable to wear for long periods of time. The headset features a sturdy headband, padded flexible earpiece and headpiece, and a fully adjustable microphone. The microphone can be worn with the headband or with ear hanging hooks on either ear. The sound quality of the earpiece and microphone is very clear. A tone control lets you adjust the tonal quality of your incoming calls.

A noise-canceling microphone eliminates background noise, and makes your voice easily understandable to callers. You can adjust the volume level of the earpiece with a wheel on the side of the phone's base. The headset has a 4-foot cord with an adjustable clothing clip, providing you with freedom of movement. A convenient headset stand attaches to the base and keeps the headset within easy reach.

Product Description

Plantronics T20 Headset Telephone [phone]

Customer Reviews

Most Helpful Customer Reviews

35 of 35 people found the following review helpful:

2.0 out of 5 stars Love/Hate Relationship, July 11, 2001

By 

Mickey Corcoran "mickeyla" (Van Nuys, CA United States) - See all my reviews
(REAL NAME)   

This review is from: Plantronics T20 Corded 2-Line ConverConvertible Headset Telephone (Office Product)

I LOVE the style of this phone! I love how the top lights up BRIGHT RED when I'm on the phone. I love how the mute lights up when enabled. I love the tone and volume controls and the fact that it handles two lines beautifully--each lighting up green when active, red when ringing. Even the headset is stylish AND convertible (over-the-ear or over-the-head)!

If only I loved the QUALITY!! :-( The sound is HORRIBLE. When dialing, the tones are deafening--to the point of pain. Seriously.

There is also an irritating noise. It's sounds like an auto-gain control (maybe the noise-cancellation) that induces a hiss ONLY when someone is speaking. If there is silence on the line, it is silent. When someone speaks (me or the caller) the hiss joins in. Fortunately, the callers can't hear it.

Also, people say they can't hear me very well. They say it sounds very thin compared to my cordless phone.

I'm really sad that this beautifully designed phone fails to perform. If I can get over the BLARING TONES and the ANNOYING HISS and the POOR SOUND QUALITY, I'll keep it. Otherwise, I'm taking it back.

15 of 15 people found the following review helpful:

3.0 out of 5 stars Plantronics T20 Update, September 3, 2003

By 

"gsi727" (Helena, MT USA) - See all my reviews

This review is from: Plantronics T20 Corded 2-Line ConverConvertible Headset Telephone (Office Product)

Since this product is still being sold and preceding reviews were some time ago, I'll share my recent experience with the product. It's stylish and solid. The volume and tone controls are accessible and effective. Received audio (ear speaker) is clear and rich. Transmit audio (microphone)is adequate, but could use a gain control.

Disappointments: Line and mute controls are very close together, occasionally leading me to disconnect a line when I reach to mute it. No memory functions other than 'Redial', which doesn't seem to work on the second line.

GLARING INADEQUACY: The BLARING touch tones generated by dialing and navigating through interactive phone systems are way too loud, even at the lowest volume settings. Bad idea, bad design, bad Plantronics. Bad, bad, bad.

16 of 17 people found the following review helpful:

4.0 out of 5 stars Excellent telephone, headset needs improvement., September 12, 2005

By 

C. Buckley (Central, NJ USA) - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: Plantronics T20 Corded 2-Line ConverConvertible Headset Telephone (Office Product)

You should be aware that this phone is "headset only". It is a simple hookup that allows for two lines using either an "expanded" modular plug to a single wall jack or two separate plugs to two wall jacks. There are handy volume and tone adjustments. The buttons are large and convenient. You can initiate a conference call if you have two lines. The only pitfall is the boom microphone which tends to pop off of the headset. It snaps back in, but it can be an annoyance. Plantronics offers headset upgrades (available at Staples, etc), or you can go with a competitor's headset that uses a standard 3.5mm single jack.