Update (April 2012):
I have unplugged my Pogoplug. The CloudEngines company is continuing to devolve, in my opinion, by continuing to try to do a lot of different things with the Pogoplug hardware and software. Unfortunately, in the midst of trying to be "a one-stop shop", they're not really succeeding at doing anything particularly well. The Pogoplug started as a unique product -- giving you the freedom to have your own "cloud" that was limited only by the amount of your storage and the speed of your broadband connection.
I wish CloudEngines had focused more on developing that aspect of their hardware and software instead of letting you buy access to the company's cloud storage (to try to compete with Dropbox, no doubt), and giving you the ability to backup your computers to the cloud (to try to compete with Carbonite, CrashPlan and other similar backup services, no doubt.) I didn't buy the Pogoplug in the hopes that it would replace CrashPlan or Dropbox, nor did I ditch CrashPlan or Dropbox when CloudEngines started branching out into these other areas. I bought the Pogoplug so I could create my own "cloud" -- plain and simple. I guess the business model was such that the company decided they couldn't make enough money from just selling the hardware so they had to get additional revenue streams from these other features. I would've gladly paid a small monthly or yearly fee to use the Pogoplug software to access my own cloud if it meant that the software would become more stable when accessing my own personal cloud.
The Pogoplug software has always been the achilles heel of the whole system. When I started using the product two years ago, the software seemed half baked mainly because there were seemingly powerful features built into it but they either didn't work at all or didn't work reliably enough to be touted as features of the software. As time has gone on, the software has changed (mostly UI changes to accomodate the new features the company is trying to make money from), but I get the sense that those changes were little more than cosmetic.
So, CloudEngines, you've officially lost a customer because I've unplugged my Pogoplug as of today. You aren't anywhere near as dependable as Dropbox, nor anywhere near as fast as CrashPlan. I just don't have any need for you anymore. I think the CloudEngines company has lost the vision that made them develop the Pogoplug in the first place, and that's really sad. They could've developed a product that did what it did (personal cloud storage that you had physical control over) better than anyone else on the market. Instead, I think they got scared by companies they saw as competitors and they tried to imitate what the competition was doing and they were never quite able to do anything better than said competition. I hope the company finds its way again; but if the last two years are any indication, I'm not particularly optimistic about the future of CloudEngines or the Pogoplug.
Update (November 2011):
If you need reliable access to your data (mission critical or not), do NOT use Pogoplug. This weekend (which, coincidentally, is the Thanksgiving weekend in the U.S. when many people are hundreds or thousands of miles from home), the Pogoplug "geniuses" decided to update their service to give customers 5 GB of storage in the company's own "cloud." Looks like they're trying to pretend to be a Dropbox or iCloud service now. Well, in the process of doing their upgrade, they knocked the existing Pogoplug service offline. Now that it's back up, I can see my Pogoplug, but my attached storage is nowhere to be seen. Keep in mind that there was NO notice given of any planned downtime. This company is absolutely terrible about notifying their existing customer base about anything when it comes to downtime or planned outages. There are many people with Pogoplugs that are currently having the same problem I'm having; and as of now, there has been no response from the company.
The only solution I've seen mentioned by other users is to power cycle the Pogoplug device. Unfortunately, I'm currently hundreds of miles from home, and even though they've made multiple revisions to their web interface in the last 18 months (most of them not positive revisions), they have yet to add the ability to remotely reboot the Pogoplug. So, I guess I'm SOL until I get back home. It's a shame that I actually thought I could depend on this device and this company and they go and pull a stunt like this over the long weekend with no notice. This company clearly has no idea who it is or what it wants to be; and it's just trying to haphazardly copy everything that others are doing while breaking existing features in the process. I am not a satisfied customer!
Original review from May 2010:
The idea of having the ability to plug multiple USB 2.0 external hard drives into this and see and share the contents without much fuss appealed to me. I've heard Leo Laporte raving about this device so I figured I'd give it a shot because I trust his opinion on tech recommendations, for the most part. I've had this device for just over two months now. I primarily use the Pogoplug to share photos with family, keep a backup of some files, and share files with colleagues. I must say that the web interface is pretty nice, and it has allowed people that I've shared files with to be able to navigate to them without any assistance from me. So, that's pretty straightforward. It's also easy to control permissions for directories on an individual by individual basis (read only/read and write.) That's a plus.
Onto the negatives. . .
I wouldn't rely on this in any "mission critical" environments. I certainly haven't used this for anything that qualifies as "mission critical", but given the issues I've had, I wouldn't rely on this if I did need it for that purpose. When I tried to transfer about 4 GB worth of photos to my mother's PC (she was running the Pogoplug software for Windows--she is using Windows 7), the connection repeatedly timed out during the file transfer. That was annoying because since it's just using Windows Cut/Copy/Paste, there's no option to resume the transfer where it left off. I literally had to browse the folder on her machine that the pictures were going into and compare the file names of what she had vs. what I had on my Pogoplugged hard drive. It turned what would've already been a fairly long process into an even longer process since I had to "babysit" it for several hours. As far as internet connection specs, I have 3 Mbps upstream and my mother has 40 Mbps downstream, so we weren't trying to accomplish this feat on slow connections.
The second issue I've had that has necessitated my continued reliance on Dropbox is that when a colleague tried to transfer several hundred files to me, all of the files appeared to be there in Windows Explorer and on the Pogoplug web interface, but when I tried to work with them, the software I was using wouldn't be able to see anywhere between 2 to 10 of the files. The files were not zipped before transfer -- the folder containing them was simply copied and pasted onto my Pogoplugged drive. The colleague transferring the files to me didn't receive any file transfer errors on their side, but clearly something didn't transfer properly with some of the files even though they all appeared to be the proper size in Windows Explorer (header issue, perhaps?) With this colleague, I've gone back to using Dropbox exclusively to receive files from them and have never had a problem. My colleague has a fiber connection of >30 Mbps upstream and I have 30 Mbps downstream, so he shouldn't have had any bandwidth issues uploading files to my Pogoplug.
I will say that the iPhone app for the Pogoplug is a potential selling point, but Dropbox has an iPhone app as well. The iPhone app for the Pogoplug has not been without its faults, either. I've tried to watch some video clips via the iPhone Pogoplug app and it's hit and miss. Sometimes I can watch the full clip and sometimes my iPhone thinks that the clip is only a few seconds long and stops a few seconds in. I haven't been able to pinpoint the cause of that problem, and refreshing the file list or removing and reinstalling the app hasn't fixed the problem.
All-in-all, I think the Pogoplug is a great idea that's targeting an audience that wants a NAS-type device but doesn't want to drop some bigger bucks for a Drobo. I don't regret purchasing it because I expected there to be certain kinks and quirks with such a relative newcomer to the market. I hope that some of the issues I've had will be addressed in the coming months where possible through software updates to the Pogoplug desktop software for Windows, Mac, and Linux. Being able to "auto-resume" a file transfer where it left off when the connection dropped would be a huge plus, but it would require some work on the developer's part. Perhaps a file transfer queue could sit inside the Pogoplug software and monitor the progress of a file transfer and allow it to be resumed if it failed? I certainly hope the developers will continue to actively improve the desktop software.