Top critical review
34 people found this helpful
Buy it to experience the worst customer service.
on October 16, 2006
If you search for the Polaroid LCD tv, you're sure to find several to many reviews which discuss the complete hell of trying to get this thing serviced. It is all 100% true. For 8 months my 32'' LCD was excellent. It stopped working on 13 August 2006 after 8.5 months. The warranty company sent out a technician within 5 days. He couldn't fix the TV so he carried it off with him. Two weeks later, I called to find out the repair status. He said the power (board?/supply?) was bad and he'd ordered a new one but it was backordered. I called the warranty company to verify and they said it was backordered for a few more days. A week later it was still backordered. Six weeks later it was still backordered. According to the service technician (who apparently gets the same run-around) he received new parts that were defective out of the box. Finally I managed to get the warranty company to bump me up to a manager who said he'd authorize me to return the TV to Circuit City (a name which I have learned to hate) and get a new one. They offered me the comparable Polaroid, but I paid an extra 100 dollars and went with another model.
The warranty company is not even connected to Polaroid. In fact, if you call Polaroid about this tv, they automatically connect you directly to the warranty company. You'll be on the phone for 35-40 minutes MINIMUM before you get in contact with a person. Sometimes they'll give you the option of leaving a voicemail for a call back as soon as a customer service person is available. NEVER DO IT! Most of the time the voicemailbox is full and you are disconnected to go through the entire call again. Even if you do get to leave a message, they will never call you back. Be prepared for different stories and promises from each person you talk to. Be prepared to feel like you're never going to see the tv again. After 30 days of inaction, insist on being moved on to a manager who can authorize returning or refunding your money. Once you talk to this person, GET THEIR EXTENSION NUMBER. He or she will help you, but they'll tell you to leave messages on the voicemail system for callbacks. I picked up my new TV today after 3 weeks of being in contact with the "expediter". Bottom line: don't buy a Polaroid LCD tv. You'll learn to hate the warranty company and Polaroid.